While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Marketing agency

Written by the company

Email Crew helps small to mid-sized online stores increase revenue through effective email marketing. Our services include strategy, design, copywriting, list management, and performance tracking. Email Crew's personalized approach also boosts customer engagement and brand loyalty. Despite offering high-quality services, Email Crew is affordable, making it accessible for all businesses.


Contact info

3.2

Average

TrustScore 3 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Oh my gosh what a scam

Oh my gosh what a scam. They indicating their email had a 15% uplift and they were going to charge us which was a total lie. I have the details from Attentive and their email test did terrible. If they charge us, I will dispute the charge. Do not use this company.

11 June 2025
Unprompted review
Email Crew logo

Reply from Email Crew

Dear Diane,

The agreement you signed clearly stated that we would run a 30-day A/B test. If our version earns more revenue than yours, you pay the agreed fee. Exactly after 30 days, I sent Attentive screenshots showing our flow earned 15% more. I sent these last week, but you replied only today. You also immediately revoked our Attentive access before we could review the results.

I don't believe there is anything more to discuss. I wish you the best with your store.

Rated 5 out of 5 stars

Great for small business

Email Crew has been such a helpful team to our small business. They have a lot of knowledge and experience with newsletters and subscription marketing and can give us immediate, useful insight.

They are understanding of our needs and very responsive to our questions and requests–which is crucial when running a small business!

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Professional, organized and trustworthy

Our small business has seen a huge increase in direct sales since we started working with Email Crew! The work they do for us is very considerate and accommodating of our brand, voice, and values. They are professional, incredibly timely, and organized in their email creation, editing, and clear communication with us. I appreciate and trust their team to help our small business continue to grow and improve.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Peter The Great!

Our experience with Peter and The Email Crew has been nothing short of exceptional. From the moment we engaged with their team, they displayed an unmatched level of expertise in email marketing that has significantly boosted our brand's online presence. They have a deep understanding of our target audience and have consistently delivered engaging and personalized email campaigns that have driven substantial growth in our subscriber base. Additionally, they recommend other services and applications that can further improve our productivity. Their attention to detail, commitment to delivering results, and transparent communication have made them an indispensable partner in our marketing efforts.

After cycling through several email agencies over the last few years, we are so happy we have found one for the long term. We highly recommend The Email Crew.

16 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look