EmailOctopus Reviews 203

EmailOctopus is refreshingly easy to use. The platform is clean, intuitive, and very straightforward to navigate, which makes getting things done fast and stress-free. Everything feels purposeful — you’re not overwhelmed with features you don’t actually need, and there’s no unnecessary complexity getting in the way of your workflow. It’s clear the product was designed with usability in mind.

Pricing is another strong point. EmailOctopus offers excellent value for money and makes professional email marketing accessible without forcing you into expensive tiers just to unlock basic functionality. You get exactly what you need to run campaigns efficiently, without paying for bloated features you may never use.

What truly stands out, though, is the support team. Their support is fast, responsive, and genuinely human. You’re treated with the same level of care and attention regardless of your plan, which is rare and deeply appreciated. There’s no sense of being “downgraded” because of what you pay — the team is consistently helpful, patient, and solution-oriented.

Overall, EmailOctopus is a thoughtfully built platform that prioritizes simplicity, fairness, and real customer support. Highly recommended for anyone who values ease of use, transparent pricing, and a support team that truly has your back.

Good platform, Excellent pricing. Takes a little getting used to, but is easy to work with once you get used to it. Fewer templates than other email platforms.

We had been using Constant Contact for years, considering that we only send out about a dozen emails in a whole year, it was not worth the cost at all. Email Octopus has much more reasonable pricing. It has fewer features than some other platforms, but is very good overall.

Email Octopus is invaluable to us as a small PR agency. We use it all the time and I think it's the best option out there in terms of affordability and functionality.

Really easy to use. Great prices compared to competitors for the same features. Design suite is also easy to use and gives good options for almost anything.

Everything is going well.
We are testing EmailOctopus for the first time, and we can already say that it is very easy to create and send emails.

EmailOctopus is excellent.
The platform itself is straightforward and intuitive, and when I needed help confirming my domain, the support team were genuinely helpful and responsive, even outside of office hours! I had several emails back and forth and they stayed patient, clear and reassuring until everything was fully sorted and working properly.
It makes such a change to receive such thorough, human support rather than automated replies. A very positive experience so far and I feel confident using EmailOctopus going forward. Highly recommended. Thank you to Paul, Mia and Marta.

EmailOctopus is so easy to use. The user interface is so intuitive. I can't fault any of it.

It's a fantastic platform. Easier than most email platforms, cool UI and extremely reliable.

I moved to Email Octopus after the cost with MailChimp went through the roof. My emails don't bring in much money so it didn't make sense to spend an enormous amount every month. Email Octopus is a fraction of the cost with all the same important features. They also had a real person approve my industry during set up, which I appreciated.

EmailOctopus is easy to use, powerful, simple, and has first-class customer service. All at a price that seems very fair to me. It has been a great discovery. I use it mainly to send campaigns, and I also have more than 20 automations running that allow me to contact my customers based on their profiles and preferences.

great service, if I have questions, somebody will come back to me immediately and help me solve an issue. cool team, small, but very dedicated. simple interface, very easy to design and send e-mails. hassle free, for sure. it has become one of my favourite tools for growing my business.

The customer support is A+. They're always there with a quick response ready to help whatever the issue. I had problems splitting lists and they actually did it for me.

We made the switch over from Mailchimp to Email Octopus, which was very easy and we're so pleased we did! Since joining we've used the platform to help us reach our community in a number of ways from newsletters to creating more complex automations, creating segments within our contact list and so on. This has helped us to improve our engagement through specific targeted campaigns. The platform is also very easy to use - great for us non-tech minded folk at our charity!

This is an incredibly well-built application, that does what it promises and "just works" when you need it to. I'm able to add custom fields and workflows to my lists as necessary and there is no bloat compared to Mailchimp or Klaviyo.

Very easy to use and affordable, too! There is a bit of a learning curve to get it set up, but the customer service is super helpful.

Before I went to Email Octopus, I used several other paid email hosts and had to quit them because the costs didn't justify what I was getting. I started Email Octopus on the free plan, did that for years, and have recently upgraded. It's a great alternative and I recommend it to everyone.

EmailOctopus is an excellent solution to managing email lists. My use involves multiple discrete lists, with tags used to segment. I have not regretted making the switch to EO and would highly recommend it for cost-effectiveness and ease of use.

EmailOctopus provide a reliable service and that’s vital in any email provider. Deliverability is very good, and the support team are always prompt and helpful. The service has more than enough features for content creators and it integrates well with third party products.

We used this service to send emails to ~5000 contacts that we have. Apparently, they started charging us for 45000 contacts/month for nearly a year. When we asked to solve it, they arrogantly declined it and only refunded last 3 charges (the charges after we reported the issue, not actual solution).

Stay away if you are considering them because you will take their word on saving money. It will cost you a lot more. I wish we never used this solution, there are a lot better options out there.

Their platform clearly doesn't have means to deduplicate or deactivate duplicate contacts and they blame you for it.

So, the first month they charged us for 5000 emails. Second month, they charged 10,000 contacts( 5000+5000 from previous month ), third month 15,000 contacts (5000+5000 from 1 months ago+5000 from 2 months ago) and so on. It came all the way to 45,000 contacts/month. In fact, it is composed of the same 5000 leads that each of them was duplicated 9 times. And, they charged us for all that.

I have had a great experience with octopus, they are a great team and their system is reliable and easy to understand