emanuals Reviews 162

Reply from emanuals

Jul 22, 2025

Hey Habeeb,

We want to make this crystal clear for you:

You manually selected and upgraded from the free trial to the Annual Plan, bypassing the default monthly option. This was not a system error or deception — it was a user-selected action.

We even display a clear pop-up at the time of upgrade explaining exactly what happens when you upgrade to a paying membership. You acknowledged and agreed to it.

Following this, you immediately began using our membership services, adding and downloading two manuals to your account, which is recorded and verified in our system. This use of service voids any eligibility for a refund as per our Refund Policy, which is available publicly on our website.

We do not download anything on behalf of customers. That is a false and unfounded claim. We take accusations like this seriously and will not tolerate misinformation designed to damage our reputation.

We are not a scam — we’re a long-standing, legitimate business offering access to over 5 million repair manuals. You can scream “scam” a million times if you want — it won’t change the fact that:
1. You selected the annual plan yourself.
2. You used the service to access and download content.
3. You are not eligible for a refund because of this.

We operate transparently and fairly — but we also enforce our policies consistently.

Best regards,
The emanuals.com Team

Reply from emanuals

Jul 4, 2025

Hey A. Seagle,

Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some customers have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience.

First and foremost, we’re sorry to hear about the confusion and frustration you’ve experienced.

Just to clarify a few important points:

🔹 We don’t sell individual manuals at emanuals.com. Our platform is strictly a membership-based service that provides access to our entire 5 million+ manual library through a range of membership plans. So, if you or your friend believe you purchased a single manual, it’s very likely you ordered from a different website altogether. It’s a common misunderstanding, especially with websites that look similar to ours. If you can provide an order ID, we’ll be happy to verify.

🔹 Regarding the monthly membership charge: When signing up for our 3-day free trial, it’s clearly stated (multiple times throughout the sign-up flow) that if the trial is not cancelled before expiry, the account is automatically upgraded to a monthly membership. This information is not hidden — it’s shown on the plan comparison page, in the upgrade pop-up, and again in the confirmation email.

🔹 As for the file format and software, some of our more advanced manuals (especially OEM workshop software) are delivered as OVA/OVM files. These are fully legal, factory-issued software manuals that require a virtual machine environment to run — much like diagnostic tools used by dealerships. That said, if you’re having trouble navigating or setting them up, we’re always happy to help. You just need to reach out via email or reply to our Trustpilot support message with your order details and we’ll assist you directly.

We completely understand that not everyone is tech-savvy, and we go out of our way to support all users, regardless of their experience level. But we always encourage everyone to read the information before entering payment details or starting a trial — this avoids misunderstandings.

If this situation genuinely relates to a purchase from emanuals.com, please respond to our message request with your order number or registered email so we can locate your account and help resolve the issue properly. If the purchase was made elsewhere, we recommend contacting that provider directly for support.

We’re here to help — if given the opportunity.

Thanks,
emanuals.com

Reply from emanuals

Jun 10, 2025

Hey Sadia - Thanks for your feedback.

We’re genuinely sorry to hear that you felt the experience didn’t meet your expectations. At emanuals.com, we do our best to be fully transparent during the entire sign-up process — from clearly stating that our free trial offers view-only access to PDF manuals, to outlining exactly what’s included in each membership tier before any payment is taken.

If something felt misleading, that’s absolutely not our intention. We’d really appreciate the opportunity to understand what part of the process didn’t match your expectations, so we can address it properly and improve wherever needed.

Please get in touch with our support team at support@emanuals.com — we’ll be happy to investigate and assist further.

Thanks again for bringing this to our attention.
The emanuals.com

Reply from emanuals

Apr 2, 2025

Hey WUr,

Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some customers have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience.

We also apologize if you felt misled regarding the 3-day free trial. As part of the trial, you must enter your payment information, and we offer view-only access to our PDF manuals during this period. However, certain features, such as downloadable content, are available only with a paid membership, as our website outlines. We understand this may not have been clear, and we will continue to strive for better communication moving forward.

If there’s anything specific you’d like to discuss or if you need assistance, please don’t hesitate to reach out to our customer support team. We’re here to help!

Thanks,
emanuals.com

Reply from emanuals

Apr 2, 2025

Hi Sebek,

Thank you for your feedback. We’re sorry to hear you feel this way, but we want to clarify a few important points.

Firstly, we appreciate you taking advantage of our exclusive $99 annual plan offer. However, we did notice some activity that violates our terms and conditions. Specifically, we found that you were downloading manuals and selling them on a different website, which is against our policy. We take violations of our terms seriously and, as a result, your account was terminated.

Regarding the $197 charge, we want to clarify that this charge was not made by us. Our records show that after the annual plan ended, you tried to circumvent our systems by purchasing another plan. We do not charge our customers without their consent, and any charges made to your account were done so at your request.

We understand this may be frustrating, but our actions were in line with our terms and conditions, which are clearly outlined when signing up. We’re more than happy to help if you need further assistance, but please understand we must uphold our policies to protect our services and community.

Thank you for your understanding.
emanuals.com

Reply from emanuals

Apr 2, 2025

Hi Matthew,

Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some members have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience.

Regarding the refund, we want to clarify that our policy clearly states that once a membership has been used—whether it’s accessed or manuals have been downloaded—we cannot offer a refund. We understand that the late cancellation may have been an issue, but the charge was processed because the membership was still active, and we had no communication from you requesting a cancellation prior to the renewal.

As for the manual not being available, we strive to offer comprehensive and high-quality manuals across our entire database. However, sometimes specific manuals may not be available for certain models. Just to remind you, we do not sell individual manuals, but provide access to our entire library.

We also want to apologize if you didn’t receive a response to your refund request. We did not find any communication from you in our system, and we always aim to respond as promptly as possible.

If you still have concerns, feel free to reach out, and we’ll be happy to assist you in any way we can.

Thank you for your understanding.
emanuals.com

Reply from emanuals

Apr 2, 2025

Hi Håkan,

Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some customers have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience.

We understand your frustration, and we’d like to clarify a few things regarding your experience:
• 3-Day Free Trial & Charges: Our system clearly states that the free trial provides view-only access to PDFs, and auto-enrollment into the monthly plan occurs if the trial isn’t canceled before it ends. The $99 annual plan, however, requires manual selection and is the last option on the list. You selected this plan, and we have a double opt-in confirmation to ensure the change was intentional. This means that the charge was valid as you agreed to it at the time.
• Downloading Manuals: We understand you were upset with being charged, but our system tracks that you downloaded manuals offline. Accessing and downloading manuals is considered usage of the membership, which is why we are unable to issue a refund after this has occurred. You were informed that downloads would require an upgrade from the trial, and we can confirm you are still actively using the membership with us.
• Manual Quality and Searchability: We appreciate your feedback about the manual format. Our PDFs are searchable using the search function or through the bookmark system. We aim to provide accurate and useful content, and we’re sorry that it did not meet your expectations. We’ll take your feedback into account for future improvements.

However, we’ll continue to assist you with any further concerns. We take customer satisfaction seriously and hope this clears up the situation. Please don’t hesitate to contact us directly for any further assistance.

Best regards,
The emanuals Team

Reply from emanuals

Apr 2, 2025

Hi Mr Anderson,

Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some customers have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience.

We’re sorry to hear about your experience. However, we do want to clarify how our process works. When signing up for a trial, we clearly communicate the steps involved and provide a double opt-in process when upgrading to a full membership. This ensures you’re aware of the changes and charges before proceeding.

Once a membership is active, whether it’s during a trial or after an upgrade, access is provided based on the plan you’ve selected. If you cancel before the trial ends, no charges are incurred. Unfortunately, as our records show, you continued using our membership services, including downloading manuals offline, which is why your membership remained active.

We appreciate your feedback and hope we can resolve any issues you’re facing. Please feel free to reach out if you need further assistance.

Best regards,
The emanuals Team

Reply from emanuals

Apr 2, 2025

Hi Joshua,

Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some customers have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience.

We are sorry to hear about your frustration, and we’d like to clarify how our system works. When you canceled your membership, it wasn't your free trial as you'd upgraded and downloaded the manual offline; you did so through your account settings, and as per our cancellation policy, access to the membership services is immediately revoked. This is made clear in the pop-up and the cancellation confirmation steps, which are part of our double confirmation process. We understand this can be confusing, and we appreciate your understanding of our terms.

As for your comment about the header swap, we’re sorry that this information wasn’t available in the manuals. We provide access to over 5 million manuals, but sometimes specific tasks may not be included in every manual, but in others. Please feel free to reach out to our support team for help in finding the right manual or instructions that might suit your needs better.

We take pride in offering valuable resources and want to make sure that you have the best experience. If you need further assistance or have questions, we’re always here to help.

Best regards,
The emanuals Team

Reply from emanuals

Apr 2, 2025

Hi R J,

Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some customers have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience.

We understand your frustration, but we’d like to clarify that you didn’t actually purchase an individual manual from us. At emanuals.com, we don’t sell individual manuals; instead, we provide access to our entire library of manuals through our membership plans. This gives you access to a comprehensive range of repair and service manuals for your car, not just the specific one you mentioned.

We strive to provide valuable and detailed manuals, including step-by-step instructions, troubleshooting, wiring diagrams, and much more. If you feel that the manual you accessed didn’t meet your expectations, please let us know. We’re happy to assist in helping you find the right manual that fits your needs or clarify any instructions you may be having trouble with.

If you need help finding something specific or if you have any further questions, feel free to reach out. We’re here to support you!

Best regards,
The emanuals Team