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Rated 1 out of 5 stars

The stiching is terrible. Threads are visable connecting letters. Backing inside of shirt is hard and scratchy. The letters are hard to distinguish. Worst of all the word "flower" is mispelled... See more

Company replied

Rated 5 out of 5 stars

Absolutely satisfied customer. Owner went out of his way to help me. The work is phenomenal and came out beautifully. I called all over DFW area and no one could embroider from a photograph. Thank... See more

Rated 5 out of 5 stars

They did such a beautiful job!! Seamless process and easy communication with staff to ensure everything was to my liking! The reaction of my sister was worth it all and its all thanks to the care of t... See more

Rated 5 out of 5 stars

The design was easy, find a picture and describe any text. Megan responded very quickly via text with a picture of the moc-up for approval or modifications. The sweatshirt was beautiful, comfortable... See more

Company details

  1. Embroidery shop
  2. Clothing Shop
  3. Custom T-shirt Shop
  4. Embroidery service
  5. Gift shop

Written by the company

🔒 Important Notice: Embroly’s only official website is embroly.com. If you see our brand on other domains, they are fake or impersonation sites. To ensure quality and authenticity, please shop only at embroly.com. At Embroly, we specialize in custom embroidery that adds a personal touch to your clothing and gifts. Whether you want to showcase your unique style, promote your business, or commemorate a special event, we've got you covered. Our streamlined Design Proof process gives you full control—allowing you to review and approve your personalized design via SMS or email before it's embroidered. We offer a wide range of high-quality options, including T-Shirts, Sweatshirts, Hoodies, Polos, Totes, Aprons, and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Good sweatshirt well done…forgot second sleeve

I love the sweatshirt and what was done…I dislike the fact I paid for both sleeves and only received the left sleeve. Before it was embroidered they sent me the three pictures to confirm my design which was great but did not deliver in the product.

10 October 2023
Unprompted review
Embroly logo

Reply from Embroly

Dear valued customer,

We sincerely apologize for the issue you encountered during your shopping experience with Embrorly.

We have recently been in touch with you, and we appreciate your agreement to return the item to our warehouse so that we can promptly embroider the missing sleeve for you. Although such issues should not occur, regrettably, they can occasionally happen. This incident serves as a valuable lesson for us to enhance our business processes.

Thank you for your understanding and patience.

Best regards,
Embroly.com

Rated 5 out of 5 stars

My order turned out perfect

My order turned out perfect! They were quick and responsive! I got a text with my picture to confirm, i was able to have them edit it and got a new confirmation picture to confirm it was how i wanted it. I wasnt sure if my order had shipped and i texted and got a response within minutes letting me know my order was delivered that day and it was in my mailbox.

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Megan was wonderful to work with

Megan was wonderful to work with. I needed a couple adjustments for the photo I chose and she was creative in making the print look just as I wanted! My order was completed promptly and looked amazing. I will continue to use the company for future orders!

22 August 2023
Unprompted review
Rated 5 out of 5 stars

Mistaken review

I mistakenly gave this company a one star review previously!!! I wanted to CORRECT this RATING ASAP!! Iordered a sweatshirt for my grandson’s girlfriend with a picture of her cat on it. She absolutely loved it!! Not only was the craftsmanship done wonderfully but their staff kept me updated through the entire process. My order was on time and and I couldn’t be happier! The staff were friendly, yet professional! They will certainly have my business many times over!!!

22 September 2023
Unprompted review
Rated 5 out of 5 stars

beautiful color and perfect weight

EDIT 2: i was contacted by the company who very kindly offered to send me replacement hoodies for the mistake and this time everything was perfect. i’m gonna keep my original edit to be completely transparent, but i would still order from this company again and that’s really saying something. the hoodies are amazing quality and the team is really kind and helpful. i only have the green hoodie so far (ill probably be ordering the brown one sometime in the near future) but it’s true to the color you see on their page and im glad to have ordered from here rather than some of the sketchy looking posts i saw on etsy. i really do recommend this company and their custom products. my original edit to this review may be daunting, yes, but (speaking as a business owner myself) mistakes happen and the company was kind enough to help me fix the problem when they could have just said “oh well that sucks” and left it as is. i'm glad to have purchased from a company that cares so much about their customers experience with them and if you’re looking for custom products, i highly highly recommend you go with this company too.
i wanna add too that even though they sent me a replacement, they didn’t ask me to change my review. im editing my review by my own will because i want other people to know that this is still a really great company to go with for custom products.
EDIT: i was looking at my boyfriends hoodie and realized the date is wrong 😭 i see in the confirmation text they sent me the date that’s on my hoodies but i’m not sure what happened because i know i typed the date in roman numerals for them on my order which was supposed to be VIII • XIII • MMXXI (August 13, 2021), somehow the hoodies ended up with IX• XII • MMXXI (September 12, 2021).
part of original review:
I was worried the hoodies would be too thin but I took a chance based off the reviews and bought 2 customized dark green hoodies and I can confirm the site is legit.

15 September 2023
Unprompted review
Embroly logo

Reply from Embroly

Hello customer,

We did check and realized the error was made by our end.

We are happy to send you a replacement items to cover for the issue.

We did reach out to you and hope to hear from you soon.

Rated 5 out of 5 stars

5 stars

They were easy to work with! The hoodie was great material and the design came out just as I wanted! 5 stars!

11 September 2023
Unprompted review
Rated 5 out of 5 stars

I received my things in just about 5…

I received my things in just about 5 days and i couldn’t be more happy with the quality and sizing of it. I am 6’2 230 pounds got a 2xl hoodie and it fits great. definitely will be buying again

5 September 2023
Unprompted review

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