Emerald Cruises UK Reviews 

611
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful stories about their time on board. Travelers frequently praise the friendly, welcoming staff and the exceptional service provided by the dedicated crew across all daily activities. Guests also enjoy delicious dining options, great drink selections, clean cabins, and wonderfully organised local tours throughout the journey. However, some customers also noted that the food choices were occasionally repetitive, luke warm, or a bit disappointing in taste. A few reviewers additionally experienced stressful airport transfers upon arrival or felt that certain scheduled excursions felt a bit rushed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as exceptionally friendly, helpful, and... See more

Service

Reviewers mention positive feedback about service, noting that the onboard crew is outstanding, friendly, and... See more

Product

Customers had positive experiences with product, often highlighting the fantastic ship and delicious food.... See more

Quality

Clients share positive opinions on quality, consistently highlighting the modern accommodations, comfortable... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting the bright, modern ship design... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Emerald needs to cater more for the majority not just the minority bike riders and trekkers. There were missed opportunities to see more of Vienna and Budapest, because of the mooring location, away f... See more

Rated 5 out of 5 stars

It’s quite a small boat therefore number of passengers are quite less.All the staff starting from cruise director to waiting staff and the reception staff were exceptionally friendly and helpful. Our... See more

Rated 4 out of 5 stars

The actual cruise was fantastic and the crew and staff were amazing and very friendly and helpful. The food, drinks and entertainment were first class as usual. However after the above our journey ho... See more

Rated 5 out of 5 stars

The ship was clean, expertly run and we were very well looked after, both by those who cleaned the cabin and by the crew in general. It helped that we, especially my husband, spoke several languages,... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

611 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(611)

245 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience with Emerald

Excellent experience
Ship modern clean
Cabins very pleasant appointed
Dining room and bar area bright and modern
Crew on board highly trained , very knowledgeable, polite and friendly
Food
Breakfast good buffet
Dining experience superb fine dining each night and wine was complemented with each meal

4 October 2025
Rated 5 out of 5 stars

A truly fantastic and memorable trip…

A truly fantastic and memorable trip down the river Danube - one, just like our previous trip with Emerald on the Rhine, we’ll be talking about for years to come.
My wife and I were very sad to leave ‘our floating home’ at the end of the cruise, but very glad of the memories we’d made.
Thank you Emerald - we’ll be back😎

18 October 2025
Rated 5 out of 5 stars

Happy traveller

We have done a number of Emerald cruises and have found them consistently very good. We enjoy the well trained and efficient staff and the general level of attention paid to ensuring a good experience for all on board. Food, level of cleanliness of very high standard. It is lovely to be able to unpack and enjoy the days thereafter seeing new places without effort. We've always had great fun with the people we've met.

11 October 2025
Rated 5 out of 5 stars

Sakhara - a beautiful yacht

The ship Sakhara is beautiful, like an oligarch's yacht.
The interior is absolutely amazing. Fabulous lounge and bar, three fabulous dining areas, and the rooms are so spacious and very thoughtfully furnished, lots of window with door out to private deck
Only 100 guests and you meet them all during the time you're on the ship or on one of the tours ashore.
Food is all fantastic

18 October 2025
Rated 3 out of 5 stars

Disappointing

Staff were excellent, without exception. Room very nice and well kept by our lovely steward Raymond. Food was disappointing overall. As a vegetarian I found the choice limited. On two evenings on a 12-night cruise the main offering was repeated. It wasn’t nice the first time, never mind the second! Drinks were oddly flavoured sometimes, cocktails particularly. Itinerary was missing something too, not quite what the promotional stuff had implied. Only one marina opportunity- when it was cold and raining too! Ports chosen for mooring very poor overall. More often than not in a very working industrial area with a less-than-appetizing outlook , not conducive to appealing cycling or a lovely view from the balcony.

16 October 2025
Rated 5 out of 5 stars

Good value river cruise

Efficient operations, friendly staff, clean cabins & public areas, good food & wine, exceptional tour guides, great value. Hand rails & public toilets could be cleaned more often.

11 October 2025
Rated 4 out of 5 stars

A lovely cruise with great scenery and…

A lovely cruise with great scenery and outings. Only problem was very noisy with large parties travelling together and monopolising the lounges and rest areas. With several different languages competing against each other it was unbearable at times. Although reported to staff nothing changed.

18 October 2025
Rated 5 out of 5 stars

Great cruise

Great cruise , exceptional crew , service and ambiance.
Definitely will book again . Great port calls with knowledgeable crew and excursions.

28 September 2025
Rated 5 out of 5 stars

A Wonderful Experience

Jewels of The Rhine .First ever cruise, hopefully not the last. If I was a secret assessor I would report, PERFECTION.Embarkation n Disembarkation flawless.
Ship immaculate, staff respectful, efficient and friendly, nothing was too much trouble.Special thanks to Nina, James and Alex, they worked tirelessly to ensure everyone was looked after.
Food was like Masterchef every day. Tours were excellent and entertainment was wonderful, specially the concert in the Palace-Schloss Brushal.
Unfortunately due to my becoming ill on the second last day we got distracted and missed the opportunity to to buy vouchers for another cruise so will have to be on bread n dripping for next twelve months in order to try n save for another trip 😢

4 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look