Emg Motor Group Reviews 

What a positive experience dealing with KIA Ely. From our first visit the staff were very welcoming, listened to our needs, were never pushy and answered all our questions. Throughout Michael DeQuidt was a pleasure to deal with clearly explaining every step of the process, helping us to feel confident in our choices and we are now the owners of a 2022 Sportage. I would highly recommend this company if you value great customer service.

Doug White

Great service from EMG Kings Lynn. Tim was friendly and made me feel valued as a customer. Very smooth and quick process. Tim has called to make sure all is ok since my purchase so great customer care

Get a second opinion, at the duxford branch of EMG I was quoted north of £1000 for work apparently essential to pass the MOT. Took it somewhere else and it passed only needing a bulb at £1.39 and one advisory which has been fixed for a 5th of the price.

I was very pleased with EMG Ely, James went above and beyond to help me find a car that met my needs. I would highly recommend them. Very professional and welcoming, knowledgeable and happy to help.

Brought a lovely Kia Rio today can folt the customer service nothing was to much hassle for them to make my experience out of this world cant thank them enough made a stressful situation a calm one thank you everyone for my experience if I need to buy a new car I would definitely recommend them

I'm happy to recommend EMG Huntingdon for a used car purchase. Kirsty was happy to answer all of my questions and I was offered a wide variety of options in terms of finance and after sales care/servicing.

The sales team was excellent made the purchase very simple and stress free good hand over
The only down side is I am still waiting for someone to contact me about a service plan I requested this Friday of last week, and asked again today and still haven't been contacted

Found the car i was interested in and made an enquiry via the website. Spoke with Matt who arranged a test drive and then put together a deal. I have to say he wasn't pushy and allowed me the chance to consider my options. just over a week since I took delivery and I know it was the right choice
For me personally a really good experience in buying a car all the staff friendly and engaging. A good decision to go to EMG

The sales rep was very helpful and informative

I Made a pre-arranged visit today from Colchester to view a used Skoda Octavia at Ipswich MG via a nominated EMG Salesman. I had managed to get off work a bit earlier and arrived 1/2 hour before my 11:30 slot with the aim of having a look round the car exterior on my own. On arrival I saw that the Salesman had just started showing another customer round the car so I introduced myself and was happy to grab a coffee till my slot- at The Salesman’s suggestion. There I sat for the next hour+ without any further contact, explanation or interest from him. At approx 40 mins after my agreed appt start time I saw the Salesman drive off site. I had to be back at work in the afternoon and clearly would no longer have time to meaningly view the car. At that point I left. I feel this was rather rude treatment of a potential new to EMG customer. I hope he made the sale cos EMG won’t get one from me.

After we had seen the car we was interested in, Abby then asked if would like a test drive, on return to the dealer ship Abby sat us down and went through all what she could have with the car. Abby then went to the managers office to get a price for part exchange, Abby then came back, and went through the paperwork with us and showed us the part exchange price. Which we were satisfied with.

I went to look at a Jaguar I pace and on arrival there were a few on site. While looking around a trainee sales man Alex came over and asked if he could help explaining that he was training and if it was ok and I was interested in anything would I mind if he introduced me to Darren the sales Manager. I showed interest in one of the I pace and sat down with both of them and after a few questions was offered a test drive. On return Darren had worked out an offer on the car and explained everything to me. I felt under no pressure to make any decisions there and then and said I needed to go home and think about it but would call back and let them know. I later made a call and a collection date was arranged. I have had the car now 4 days and love it the service from start to finish was excellent and I would recommend this dealership to anyone.

I purchased a 9 month old Kia EV6 from EMG Ely. They were really helpful and I'd recommend them because I had researched the make and model I was looking for before visiting any garages. On arrival at the Garage in Ely I met with Adrian who was very knowledgeable in explaining the features of the new model and the nearly new model I was interested in. I was then offered a test drive which Michael took me on. No pressure in terms of distance travelled although I didn’t need to go far. On return I agreed a trade in deal on my Mercedes through some negotiation that I was happy with and the pleasant experience was down to there being no hard sell. There were several additional options well explained and again no hard sell on these. I picked the car up with a fully charged battery 2 days later and enjoyed the 50 mile drive back home. Certainly would recommend the company and special thanks to Adrian and Paul for their great service.

As a family we've been buying Ford's for 40 years. - Transits (at least 5), 3 Escorts, 2 Mondeos, 2 Galaxys, a C-Max, numerous Fiestas and now a Focus 1.0 'Ecoboom' - The last Ford, as a family, we will ever buy.
The 2014 car was purchased from EMG Duxford, in August 2023 with 71574 miles on the clock. It appeared to be a very nice car for my then 19 year old daughter to buy as her second car.
The tyre pressures were reading low on the test drive, however the salesman put this down to the car 'sitting for a while' and the tyres would be checked prior to collection. The tyres were all inflated on the collection day, but that was the last time as none of the tyres held pressure. EMG, when quized by my daughter (Why didn't I pursue it on her behalf?) said it wasn't their problem as she could have 'driven over something on her way home.' I had all the tyres removed, valves checked and tyres refitted, but this didn’t sort the problem. All the tyres have now had to be replaced along with all the tyre pressure monitors, at great expense. There was very obviously a problem, even on our test drive that I believe EMG were probably aware of. Everything else appeared okay, at the time. I was assured the car was serviced - although only a partial service history was offered. Looking at the service book now, I can see how erratic the servicing was being done. By this I mean, instead of every 12500 / 1yr, the first 3 services were yearly, but service 4 was 3261 miles and 9 months late. Service 5 was 6746 miles and 1 year late. Service 6 was only 765 miles but still 5 months late. The 6th and most recent service was 1400 miles early, however it was also late by 2 months. This was never highlighted, neither was the importance of correct and full servicing of an ecoboost engine.
At the time, I'd never heard the term 'wet belt', I'm in no doubt EMG had. When asked what the cambelt service schedule was, I was told it's 120000 miles. The car had done 71500 so we had over 48000 miles before we had to worry. In reality, wet belts were failing between 70000 & 80000, the industry knew this, I'm convinced EMG knew this and yet they still sold a car, to an unsuspecting member of the public that should have had its cambelt replaced before being put on the forecourt.
As I write this 'ramble' (sorry), the engine is 'failing'. It is still running, but I'm going to check the water level when my daughter returns from work. I'm expecting it to be low. We believe the cylinder head is warped (one of the wet belt failures) and water is leaking into the combustion chambers. The turbo may also be damaged (another ecoboost symptom). It's only a matter of time before the engine fails completely. Tonight we are going to sit down and decide if we have the engine replaced - cost approx. £3000 and a 4 week wait or if we just scrap the car and buy a new one. It will not be a Ford and it will definitely not come from EMG. This being or 4th and last one we buy from EMG Cambridge and/or Duxford. It's not been a pleasant experience.

I felt trust in the information I was given due to wealth of knowledge of the product that I had purchased from EGM.

The sales person Eric was very helpful. He was patient and demonstrated excellent customer service skills. He answered all my questions, he picks my calls and responded to my email promptly. He offered all support and guidance that I need through the process of getting my car from them. I will recommend this company because they are fantastic. Every staff I came in contact with treated me with dignity and respect. Am so glad I choose EMG Thetford.

Recently, I purchased a vehicle from EMG Kings Lynn, and I must express my utmost satisfaction with the exceptional service I received. From the moment I arrived, I was greeted with a warm and welcoming atmosphere. Karl, the sales representative, demonstrated exceptional professionalism and provided comprehensive explanations for any inquiries I may have had.
Since making my purchase, I have returned to the dealership on multiple occasions, and I have consistently been treated with the same level of courtesy and expertise by Karl and the entire EMG team.

Dealt with Craig at Bury St Edmund, professionalism and integrity from start to finish, would gladly buy from them again.

I've just brought my 4th car from EMG Ely. And as always the service was first class. Thank you Mat. I'll be seeing you again

Soon after my enquiry via email I was contacted by a salesman who was respectful and efficient in working a deal for me.