Emirates Holidays UAE Reviews 

569
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and well-organized holidays, highlighting the exceptional service and attention to detail from the staff. Many people appreciate the efficient booking process, with agents providing expert assistance, offering great choices of hotels, and ensuring all requests are handled promptly. Reviewers frequently mention the excellent customer service, noting the professionalism, patience, and helpfulness of the team, making their travel experiences stress-free and enjoyable. However, some customers also noted issues with communication and handling of problems, particularly concerning refunds and changes to travel plans due to external circumstances.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, praising the seamless process from booking to... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its outstanding quality and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, attentiveness,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as seamless,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was... See more

Rated 5 out of 5 stars

Good day, We had excellent service from the day we decided to contact Gugulethu. We informed her that we were a family of 2 adults and 1 child. She ensured that provision was made for all of us t... See more

Rated 5 out of 5 stars

As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless We had lots of baggages and they provided th... See more

Rated 5 out of 5 stars

Emirates Holidays executes on its promises more consistently than many operators. They also provide support “at every step”. Everything was coordinated really well. The hotels they select tend to be o... See more


Company details

  1. Tour operator

Written by the company

Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 800 4969 to talk to one of our experienced and knowledgeable consultants about your next holiday.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

569 reviews

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4.7

All reviews

(569)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

What made my Holidays Fantastic

What made my Holidays fantastic was that I was met on my arrival in Dubai at the Airport. From there I was taken to the Hotel in A comfortable car. The hotel was nice, clean and Comfortable. The Staff were very helpful, Friendly And made me feel at home. I think that I will recommend This experience for All of You thinking of A nice Holiday in Dubai. Thanks.

28 October 2024
Unprompted review
Rated 2 out of 5 stars

Awful communication

Our daytime flight EK22 from Manchester was cancelled after an issue during take off. These things can happen but it’s what happens after a problem which matters!

For the record, I have never in 50+ years of flying had a worse experience than the journey from Manchester to Dubai. We booked the seats we needed on both outbound and return flights to accommodate my medical condition. I accept nobody could have foreseen the aborted take off in Manchester but the events which followed were awful

1. No communication about what was happening, where to go, what our options were, where we would fly from. No one from Emirates accompanied our bus journey to London Heathrow and the driver took us to terminal 2 when we needed terminal 3

2. We paid £206 to select our seats on the flights. We requested, not for comfort but to accommodate my medical condition, seats on the right window side of the plane so I could sit without my leg/foot being knocked by another passenger - we were seated separately on the middle seat of 4 where I was adjoined each side by a stranger, the one on the right of me knocked my foot painfully three times during the flight so I could not sleep anyway.

3. We eventually arrived at our hotel on Thursday morning just before 1030 having missed the first night of our 5 night break.

4. No indication has yet been given as to how much statutory compensation each passenger is due for the 13 hour delay in leaving the UK. I would hope this will be forthcoming and compensation swiftly made

All in all, a very distressing time for me and my wife.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Everything went well

Everything went well. The only issue I believe was during the time of booking as my ticket took a while for me to receive it. Thankfully, the staff was attentive when I reached out thru email.

6 October 2024
Unprompted review
Rated 5 out of 5 stars

well organized trip to Phuket- thank you EMIRATES HOLIDAYS

I visited Emirates Holidays offices in Dubai and the staff was fantastic! they helped me organizing the tickets, they recommended accommodation and provided tips on things to do there and places to avoid with Kids, for someone who never went there, it was much needed!! they are very positive and well knowledgeable. when we arrived there in the hotel, we got a welcome letter informing us that a representative will visit us the next day. Wicky was there in the morning she offered all the trips they have, amended the taxi return and recommended things to do. she shared her contact for any emergency and we DID speak to her and she was always available. In summary Emirates Holidays really represent the high end services that Dubai promise and they made our stay memorable

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Emirates Holidays are the best for booking Maldives trips

I've used Emirates Holidays 3 times for Maldives vacations and I believe they're the absolute best for that. I've tried other booking services and you can't get the comprehensive information you get from Emirates Holidays elsewhere. They have the flights, they have the people on the ground in Male to ensure your entire journey from booking to arriving home is smooth and safe and you get what you paid for.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent , Trustworthy Service

Yeah , from the date of first call to booking office in Colombo and the whole journey and back to home all were very well planned and organized . Even post returned , agent called and inquired about our experiences which is a testament to how the Emirates treat their customers . Inflight experiences unmatchable. We would definitely continue our future travels with Emirates Holidays.👍👍👍

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent I would love to use Emirates…

Excellent I would love to use Emirates again in the future God bless you

3 October 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Irene

Thank you for your kind words! We're thrilled to hear you had an excellent experience and look forward to welcoming you back for future holidays.

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

10/10

10/10

Great Resort (Anantara - The Palm Dubai)
Great Service
Great Location
Great Family Holiday

Thank you

21 September 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Ross

Thank you for your fantastic review! We’re thrilled to hear you had a perfect family holiday at Anantara The Palm Dubai. It’s great to know that the service, location, and overall experience met your expectations. We look forward to helping you plan your next memorable trip!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

Our first time using Emirates holidays…

Our first time using Emirates holidays and it won't be our last.Our stay at The Anantara Dubai The Palm was excellent.The food was excellent and the staff,superb ,with nothing too much trouble.Seamless transfer between the airport and resort.
Already planning our return next year.

18 September 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Chris

Thank you for sharing your wonderful experience with us! We're delighted to hear that your stay at Anantara Dubai The Palm exceeded your expectations and that the seamless transfers and superb service made your holiday memorable. We can’t wait to welcome you back next year for another fantastic stay!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

Emirates holidays any day!

Emirates holidays provided an amazing experience for our short trip. Great room, great and timely support from drivers at airport pickups. It was seamless!

Emirates holidays any day!

24 September 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Theresa

Thank you for your kind words! We're thrilled to hear that your short trip with Emirates Holidays was seamless and enjoyable, from the room to the timely support from our transfers. We appreciate your trust and look forward to making your next journey just as memorable!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

The perfect blend of Luxury, Value and Unforgettable Experiences!

This is the second time I’m using Emirates Holidays and I love it!
It’s a great package for a luxury comfortable trip with a very good pricing and a good benefit for skywards.
The selection of the hotels in the destinations is very good and the experience is too notch. From the holiday selection on the website that is user friendly to the stay including the service of having someone to help you with booking activities based on your interest.
Highly recommend!
Already planning the next one… 😄

19 September 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Sana

Thank you for your glowing review and for choosing Emirates Holidays again! We’re thrilled to hear that your experience was a perfect blend of luxury, value, and unforgettable moments. It’s wonderful to know that you enjoyed our carefully curated hotels and Skywards benefits, and we’re glad the booking process was smooth and user-friendly. We’re excited to help you plan your next adventure!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

The best airline in the world i am so…

The best airline in the world i am so proud of you , thank you for all the services you provide us

With all due respect, Your happy customer,

Salama Alremeithi

20 April 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Salama

Thank you for your heartfelt feedback! We’re truly honored to be recognized by you, and we’re delighted to know that you had such a positive experience. Your pride and appreciation mean a lot to us.

We look forward to welcoming you on board again soon!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

Outstanding !

I really enjoyed the trip with Emirates holidays, trip was very well arranged, they took care of all details

Employees were polite & professional, no single mistake during the flight and the trip

Special thanks to Nadia & Alice from Emirates Holidays ( AlAin branch )

I will always choose Emirates

4 September 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Salem

Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed your trip and that every detail was well taken care of. It’s great to know our team, especially Nadia and Alice, left such a positive impression on your experience. We truly appreciate your kind words and look forward to welcoming you on many more Emirates Holidays adventures!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

Easy handling and clear booking through…

Easy handling and clear booking through Emirates Holidays. He was at the required level and they won my satisfaction

5 September 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Shaikha

Thank you for your feedback! We're delighted to hear that you found the booking process with Emirates Holidays easy and clear. It’s wonderful to know we met your expectations and earned your satisfaction. We look forward to assisting you with your future travel plans!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

Amazing experience with emrates holidays

Me and my family love flying emrates and emrates holidays just makes the whole experience even better. Me and my family have flown to many destinations with emrates holidays for example our recent trip to singapore and many previous flights to Bangkok pucet maritus dubi and had an excellent experience we highly recommend emrates holidays to every one and will definitely be flying to many destinations in the future.

1 September 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Elias

Thank you so much for your kind words and for being a loyal Emirates Holidays customer! We are thrilled to hear that you and your family have enjoyed your experiences with us across so many incredible destinations, from Singapore to Bangkok, Phuket, Mauritius, and Dubai.

It’s wonderful to know that our holiday packages enhance your travel experience, and we truly appreciate your recommendation. Your trust and satisfaction mean the world to us, and we are excited to continue being part of your future adventures!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

We thanks Emirates Holidays team on…

We thanks Emirates Holidays team on their help, assistance and prompt action on solving all the issues we faced during our travel journey promptly either through WhatsApp or calls. Excellent service

23 August 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Valued Customer

Thank you for your kind words! We're glad to hear that our team was able to promptly assist you and resolve any issues you faced during your travel journey. Providing excellent service is our priority, and it's wonderful to know we met your expectations. We look forward to helping you with your future travels!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

Great selection of hotels and very easy…

Great selection of hotels and very easy process to book. Really - a painless experience and a great holiday. Highly recommended to book with Emirates Holidays

15 August 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Rashid

Thank you for your fantastic feedback! We're delighted to hear that you found the booking process easy and enjoyed our selection of hotels. Making your holiday experience seamless is our goal, and it's wonderful to know we achieved that. We look forward to helping you plan many more great holidays in the future!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

Best choices & good value for money.

Happy with ease of the booking process. Choice of luxurious properties with good value for money.

14 August 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Swailem

Thank you for your feedback! We're delighted to hear that you found our booking process easy and appreciated the selection of luxurious properties. Providing good value for money is important to us, and we're glad you experienced that. We look forward to assisting you with your future travels!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

Amazing Bali with Emirates Holidays

I spent 2 weeks in Bali. We used Emirates holidays for the first time. The experience was brilliant. You have your own personal assistant in every aspect connected with the holiday. I’m so grateful to Emilja. She is very professional and patience. The Emirates flights were comfortable and the flight attendants were really kind. Specially Matteo!
Everything ran smoothly we didn’t have trouble at all! I’d recomand this to everybody!! I’m ready for next holidays on 2025 with Emirates Holidays!

27 July 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Cecilia

Thank you for sharing your wonderful experience with us!

We’re thrilled to hear that your first time with Emirates Holidays was brilliant and that our colleague, Emilija, provided you with exceptional service. It’s also great to know that Matteo and our entire cabin crew made your journey comfortable and enjoyable.

We appreciate your recommendation and can’t wait to assist you in planning your next holiday in 2025. We’re here to make every experience as seamless and memorable as this one!

Kind regards,
Patrick
Emirates Holidays

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