Emma Willis Reviews 

740
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 232 reviews, reviewers overwhelmingly had a great experience with this company, praising the outstanding overall value. Customers enthusiastically praise the exceptional quality of the clothing, highlighting the comfortable materials, timeless designs, and beautiful traditional craftsmanship. Reviewers also frequently mention the incredibly helpful and attentive staff, noting that the overall service provided is consistently polite and professional. However, some people mentioned occasional issues, noting specific challenges such as inconsistencies in product details, unexpected sizing changes after washing, or frustrating ordering limitations. A few consumers also described feeling uncomfortable due to unhelpful in-store interactions or encountering minor communication hurdles during their physical visits.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the stunning quality, beautiful finish,... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the exceptional... See more

Service

Clients share satisfaction on service, frequently highlighting the friendly, professional, and knowledgeable... See more

Staff

Users describe positive interactions with staff, frequently highlighting the warm, courteous, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt arrival times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m an old customer. I have ordered fully bespoke shirts as well as bought some in the Jermyn Street shop & online. My latest purchase was online & I wanted to collect it myself. The machine then said... See more

Rated 5 out of 5 stars

You are all just fabulous. It was Monday, and I needed a shirt for a formal event on Saturday, but I wanted a single cuff and only a double cuff was available. Rather than ending the conversation... See more

Rated 5 out of 5 stars

Wonderful shop! Very helpful and informed staff. Upbeat. Great products is the focus. Perhaps my favorite shopping spot in London. Appreciate owner’s focus on a smart great charity that uses her... See more

Rated 5 out of 5 stars

excelllent quality from a bygone age of real skills in shirt-making. lovely prople to deal with which is an added bonus compared to the usual experience of buying clothes from standard retailers. Wo... See more


Company details

  1. #52 of 229 best companies in Men's clothes shop

Written by the company

Emma Willis is the quintessentially British brand, making all their clothing in England, cutting by hand and sewing, adhering to traditional techniques passed down through generations. The elegant London boutique, on the corner of St. James’s Street and Jermyn Street, specialises in bespoke and ready-to-wear shirt-making and has become a world-renowned shopping destination for the discerning. The company’s philosophy is to design and make timeless, luxury clothing worth investing in, using the highest quality, sustainably produced cottons and linens from Switzerland and Italy.


Contact info

4.8

Excellent

TrustScore 5 out of 5

740 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(740)

231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Boxers ever

Best Boxers ever. Wear them for years and still love them. Made when ordered, delivered promptly when ready. Always again!

2 June 2026
Rated 5 out of 5 stars

Great shirts great people

There isn’t a more charming or more efficient shop in London. The warmth of Emma and her staff has no equal except for the quality of their shirts and other goods. Hard to praise or recommend more.

26 May 2026
Rated 5 out of 5 stars

Beautiful shirts and great service

Beautiful shirts and great service. It is nice to get such a high-quality product at a fairly reasonable price. Are you paying more than you could? Well, in some sense paying more for a shirt that you know is made by individuals getting paid a living wage is a choice you have to make if you can afford it. It is still, however, a good value considering the beauty of this product.

3 February 2026
Rated 3 out of 5 stars

Tax issue

The shirts were great, but I was disappointed that I had to pay tax in Denmark in order to receive the products. I had understood that the price I paid included all taxes.

regards
Kasper, DK

6 May 2026
Rated 5 out of 5 stars

Emma Willis is my go to for shirts in…

Emma Willis is my go to for shirts in London. The quality is exceptional and the staff are attentive. I purchase made to measure while in London and have them shipped to Canada. They arrive in a lovely package in a timely manner.

1 May 2026

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