I’m an old customer. I have ordered fully bespoke shirts as well as bought some in the Jermyn Street shop & online. My latest purchase was online & I wanted to collect it myself. The machine then said... See more
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Company details
- #52 of 229 best companies in Men's clothes shop
Written by the company
Emma Willis is the quintessentially British brand, making all their clothing in England, cutting by hand and sewing, adhering to traditional techniques passed down through generations. The elegant London boutique, on the corner of St. James’s Street and Jermyn Street, specialises in bespoke and ready-to-wear shirt-making and has become a world-renowned shopping destination for the discerning. The company’s philosophy is to design and make timeless, luxury clothing worth investing in, using the highest quality, sustainably produced cottons and linens from Switzerland and Italy.
Contact info
66 Jermyn Street, SW1Y 6NY, London, United Kingdom
- 020 7930 9980
- sales@emmawillis.com
- emmawillis.com
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Stunning quality linen shirts…
Stunning quality linen shirts accompanied by first rate service
Very happy with my shirt and will buy…
Very happy with my shirt and will buy more , the assistant was very helpful and accommodating
Fabulous quality and service
Best Boxers ever
Best Boxers ever. Wear them for years and still love them. Made when ordered, delivered promptly when ready. Always again!
Fab Kingfisher blue shirt
I saw the Kingfisher shirt in the Jermyn Street window, ordered it and later picked it up following manufacture, and it is great!
Lovely linen shirt for a special…
Lovely linen shirt for a special occasion. Admired by all the family
Great quality and products
Just love the brand, the products and the quality. Been buying the shirts for a few years and don’t plan to change.
Personalised service promptly provided
Personalised service promptly provided
Always absolutely first class products
Great shirts great people
There isn’t a more charming or more efficient shop in London. The warmth of Emma and her staff has no equal except for the quality of their shirts and other goods. Hard to praise or recommend more.
Beautiful shirts and great service
Beautiful shirts and great service. It is nice to get such a high-quality product at a fairly reasonable price. Are you paying more than you could? Well, in some sense paying more for a shirt that you know is made by individuals getting paid a living wage is a choice you have to make if you can afford it. It is still, however, a good value considering the beauty of this product.
Tax issue
The shirts were great, but I was disappointed that I had to pay tax in Denmark in order to receive the products. I had understood that the price I paid included all taxes.
regards
Kasper, DK
Great experience from start to finish
Great experience from start to finish. Knowledgeable and extremely helpful in store. Could not recommend it more highly.
Emma Willis is my go to for shirts in…
Emma Willis is my go to for shirts in London. The quality is exceptional and the staff are attentive. I purchase made to measure while in London and have them shipped to Canada. They arrive in a lovely package in a timely manner.
Brilliant professional service as always
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