Emoov Reviews 3,066

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent service and efficient process, often highlighting the significant cost savings compared to traditional estate agents. The website is frequently described as easy to use and straightforward, allowing for quick property listings and direct communication with potential buyers. Reviewers appreciate the control they have over their listings and the responsiveness of the staff, who are often noted for being helpful and knowledgeable. However, some people encountered issues with the website, particularly with photo uploads and the process for buyers to access property details, which they found cumbersome. A few other people also felt that the platform's design was not as effective as it should be, leading to frustration for potential buyers.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many describing it as fantastic, excellent, and... See more

Website

Users describe positive interactions with the website, finding it clear, pleasant, and easy to use for... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing the process as easy,... See more

Price

Reviewers mention positive feedback about price, consistently highlighting significant cost savings compared... See more

Staff

Clients share positive opinions on staff, frequently describing them as friendly, patient, and informative.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What's not to like? Top rate service at a fraction of the price for a high street estate agent. Excellent portal where you are in control and can correspond with potential buyers directly. Wouldn't he... See more

Company replied

Rated 5 out of 5 stars

Very simple procedure. Jessica, ultra efficient, sent a valuation and I liaised with her for a couple of days, then my property went live on Rightmove - a Thursday. I had an offer two hours after t... See more

Company replied

Rated 5 out of 5 stars

This is the second time we have used emoov to sell a property and would highly recommend,we will be on the move again soon and guess who we will be using.We have used both sales options ie the diy opt... See more

Rated 5 out of 5 stars

You pay a price, no hassle, advertising in your control (we paid extra for R-move), not pestered to give reviews etc. excellent value, only problem, need more people to know how much better 'cheaper'... See more

Company replied


Company details

  1. #32 of 52 best companies in Estate Agent
  2. #26 of 50 best companies in Property management company
  3. #16 of 28 best companies in Estate Agents

Written by the company

Emoov is a trusted name in the property market with decades of experience in online sales and lettings. As one of the UK’s leading online estate agents, we combine expertise with modern technology to make selling or letting your home simpler, faster, and more cost-effective. Our family-run business is built on a commitment to friendly, reliable customer service, giving vendors and landlords complete peace of mind when navigating the property market. Our easy-to-use online platform allows clients to take full control of their property listings. You can upload high-quality photographs, add detailed property descriptions, and update your listing at any time to attract the right buyers or tenants. Emoov’s service is designed to remove the stress and hassle from selling or renting, while still giving you the flexibility to manage your property in a way that suits your needs. We also provide a wide range of optional features to support every stage of the journey, from professional photography and floorplans to marketing extras that help your property stand out on leading property portals. Whether you’re a homeowner selling your property or a landlord letting a rental, Emoov offers everything you need to achieve the best results. Our dedicated team of property experts is always just a phone call or email away. With professional guidance, transparent communication, and proven experience, Emoov ensures you feel confident and supported throughout the entire process. Discover how Emoov’s innovative online estate agency can help you sell your home or let your property with ease today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Service

Great Service. I was fully in control of my house sale, very easy to make changes to the listing on the app and wasn't hassled to buy additional services. Advice available if needed, always answered the phone promptly. Saved thousands over using a high street agent.

8 May 2025
Emoov logo

Reply from Emoov

Hi Cheryl,
Thanks very much for the 5 star review and that you found our service great.
Regards
Nick

Rated 5 out of 5 stars

The service provided by Emoov has been exceptional!

The service provided by Emoov has been exceptional and for an incredibly reasonable price! The process and platform for selling our property was very efficient and easy to use. I appreciated the flexibility that Emoov offer and their customer service team were very responsive and always answered my queries clearly. I would highly recommend using Emoov for selling your property.

15 May 2025
Unprompted review
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Reply from Emoov

Hiya, Thanks for the 5 star review. It always nice to read that a past customer would highly recommend us to others.
Regards
Nick

Rated 5 out of 5 stars

excellent service!

The team at emoov took the hassle out of signing up new tenants for me in a couple of properties. Very professional and responsive and a joy to deal with.

8 May 2025
Unprompted review
Emoov logo

Reply from Emoov

Hiya, Thanks for the 5 star review. Its great to read that you found us very professional and responsive.
Regards
Nick

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Was kept informed at all times and at a fraction of the price compared to high street estate agents

6 May 2025
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Reply from Emoov

Hi Lee,
Thanks for the 5 Star review, I'm pleased to read that the selling experience with us was great from start to finish.
Regards
Nick

Rated 5 out of 5 stars

house sale in torquay

I sold my house in Torquay using Griffin Property in 2024 as their fee as an online agent was very competitive . My main contact was jacob who was always helpful and efficient and all went smoothly . I am returning to the UK from OZ later this year and will ceratinly contact Griffin if I sell again in the future and understand they have now merged with another company .it is beyond my comprehension why vast majority of people still use a so called high street agent and they must have money to burn :) . The only minor disadvantage of using an online agent is that the viewings are conducted by the owners themselves but surely that is not a problem for most people . AS a prospective buyer I MUCH PRFER to see the owner who can answer any questions about the property quickly unlike an agent where it is sometimes a hassle !

10 May 2024
Unprompted review
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Reply from Emoov

Hi Barry,
Thanks for the 5 star review. Jacob will be very pleased to be mention and that you found him helpful and efficient.
Reagrds
Nick

Rated 5 out of 5 stars

All conveyancers very responsive

All conveyancers very responsive, approachable and friendly. Issues with the eway portal to begin with which was resolved. As soon as sorted has since gone very smoothly.

18 April 2025
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Reply from Emoov

Hi Cerim, Thanks very much for the 5 star review, Its good to read that your sale went smoothly.
Regards
Nick

Rated 5 out of 5 stars

So easy and so little stress

So easy and so little stress! We listed and sold the house 4 weeks later. It's a real benefit not having to Deal with multiple people but simply accept or reject requests to view or alternatively propose a different time. All done efficiently and quickly via the online portal. Pay £300 rather than £5000 with a traditional agent.

23 April 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Fin,
Thanks very much for the 5-star review. I'm pleased you found the process easy and sold your house quickly whilst saving £ 1000s in fees.
Regards
Nick

Rated 5 out of 5 stars

Thank you, To The Team At Emoov!

The entire team at Emoov is always very helpful, responsive and supportive! Thank you!

22 April 2025
Emoov logo

Reply from Emoov

Hi David,
Thanks very much for the 5 star review. Its great to read that you found the entire team helpful and responsive.
Regards
Nick

Rated 5 out of 5 stars

Good estate agents

Good estate agents always happy to help

15 April 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Fraser,
Thank you so much for your 5-star review! We're really pleased to hear that you found us good estate agents who are always happy to help
Best regards,
Nick

Rated 5 out of 5 stars

A brilliant experience, so glad we went with Emoov

We chose Emoov early in 2024 (then known as Griffin Property company) even though we've always been very sceptical about online estate agencies. I had loads of questions to ask first, so I sent a list at Easter weekend. My email was answered promptly and all questions answered well. That was enough to help us decide to try it. Also we had moved to an area where we were not settling just a year before, so we needed to save on costs where ever possible.

We did our own photographs, floor plan & descriptions, so a bit of work involved but it was worth doing it. Also we could do the photographs over a couple of days to ensure each room looked it's best before taking the photograph.

I found a few small teething problems doing the listing, but either Jacob or Nick helped sorting them out very quickly and both were very helpful.

Our house went on the market in late April. We had viewings straightaway, 7 in total and 3 offers within days. We chose the one we felt was appropriate for us and they were cash buyers. However we hadn't found our ongoing property at that stage and after several weeks still not finding one, our buyers withdrew.

It was a bit of a blow, but we understood how they felt. House back on the market, but the general election was announced which stalled things a bit, followed by the budget being announced, also stalled the market. But in November we had a few viewings and one came a 2nd time, then put in an offer. Eventually we settled on a price. The buyers have waited patiently and we eventually found our ongoing property (we were moving 165 miles) and eventually completed the sale yesterday 26th March 2025.

Total cost (for 2 sales including 32 photographs)
£345. We have saved around £3,600 based on quotes from local High Street agents.

We're extremely pleased with the whole process and wouldn't hesitate to recommend Nick, Jacob and their team at Emoov.

26 March 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Georgina,
Thank you so much for your 5-star review! We're thrilled to hear that you're extremely pleased with the Emoov process and wouldn't hesitate to recommend us in the future. Your feedback means the world to our team and motivates us to continue providing excellent service. If you ever need anything in the future, please don’t hesitate to reach out.
Best regards,
Nick

Rated 5 out of 5 stars

Great customer service

Great customer service, we spoke with Sam Knowles he’s been great and very professional although we had some hiccups on our end he was really understanding and gave us the time we needed to sort everything out highly recommend, thanks so much Sam

27 March 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Candice,
Thank you so much for your excellent review! We're thrilled to hear that you found our customer service to be great, and that Sam was very professional.
Best regards,
Nick

Rated 5 out of 5 stars

So much better value than a traditional…

So much better value than a traditional estate agent. 10x cheaper, smooth with getting into property portals, and good options for extras if you don’t want to doing viewings yourself/need photos etc. Recommending to everyone!

26 March 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Daniel,
Thank you so much for your 5 Star review review! Its great to read that you found us much better value than a high street agent and you're recommending us to everyone.
Best regards,
Nick

Rated 1 out of 5 stars

Would definitely not recommend this…

Would definitely not recommend this website as the landlords do not bother getting back to you at all regarding viewings or anything at all I have sent messages and renewed viewing times and dates for a landlord and no one gets back to you what so ever

1 March 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi William,
We're sorry to read you felt didn't have a good experience with one of our landlords, we always encourage our clients to respond quickly to enquiries.
Best regards,
Nick

Rated 5 out of 5 stars

EM great customer service!

EM were approachable, helpful, competitive & a well placed business in the home sales market.

Their comms were good, prompt service & found reacted well to challenges also with hints & tips. Well done EM!

12 September 2024
Emoov logo

Reply from Emoov

Hi Toni,
Thank you so much for your excellent review! We're really pleased you found us approachable, helpful and we communicated well.
Best regards,
Nick

Rated 4 out of 5 stars

Good service overall

Good service overall, easy to follow the process and the support team respond quickly to queries with clear information. Good value for money allowing you to save a lot of money on agent fees. Would recommend to anyone wishing to sell their own property with a little help from the online agent.

13 March 2025
Emoov logo

Reply from Emoov

Hi Dean,
Thank you so much for your excellent review! We're thrilled to hear that you found the process easy to follow and the team responded quickly to queries.
Best regards,
Nick

Rated 5 out of 5 stars

Easy to deal with and sam has very…

Easy to deal with and sam has been very helpful from start to finish.

13 March 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Nick,
Thank you so much for your 5 Star review! We're really pleased you found us easy to deal with and Sam was very helpful.
Best regards,
Nick

Rated 5 out of 5 stars

Never thought I would use an online estate agent but glad I did

Never thought I would sell a property on line ever,but my son used and is still using Emoov it is easy to use and you only pay for the services you need and Emoov guide you every step of the way they go above and beyond to help with anything and are always there if you have a question I am still in their process but very happy with their friendly service will never use a high street estate agent again if I could have given 10 stars I would thank you Emoov for you guidance
Mr&Mrs Martin

11 March 2025
Emoov logo

Reply from Emoov

Hi Mr & Mrs Martin,
Thank you so much for your 5 star review! Its great to read you found our service friendly and cost effective.
Best regards,
Nick

Rated 5 out of 5 stars

Sold

I had a very good experience selling my home with Emoov. Sophie and the team were very helpful every step of the way and I highly recommend them. Thank you Emoov!

28 February 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi James,
Thank you so much for your excellent review! We're thrilled to hear that you had a great experience with us. Your feedback means the world to our team and motivates us to continue providing excellent service. If you ever need anything in the future, please don’t hesitate to reach out.
Best regards,
Nick

Rated 5 out of 5 stars

Very professional and efficient

Very professional and efficient

3 February 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi AG,
Thank you so much for your excellent review! We're thrilled to hear that you had a great experience with us. Your feedback means the world to our team and motivates us to continue providing excellent service. If you ever need anything in the future, please don’t hesitate to reach out.
Best regards,
Nick

Rated 5 out of 5 stars

Highly recommend

Would Highly recommend Emoov if you want to save a bit of money selling your house. With stamp duty so high, I wanted to save as much money as possible wherever I could, and not having to pay estate agent fees has been lovely!

We bought the cheapest package with a few add ons and so far the experience has been excellent. Took the photos our self with a smartphone and had no problem selling our house.

Viewers seemed quite pleased to meet the owners of the house too.

4 March 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Emily,
Thank you so much for your excellent review! We're thrilled to hear that you had a great experience with us. Your feedback means the world to our team and motivates us to continue providing excellent service. If you ever need anything in the future, please don’t hesitate to reach out.
Best regards,
Nick

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