I had written a poor review about the after sales service, however I think there were cross wires. When we did get to communicate they were excellent, they managed to find a part I needed. It came... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My Imperial blender jug broke, and I was pleasantly surprised to discover that I could buy a replacement jug directly from the company's website. Offering spare parts is a really thoughtful servic... See more
the Aircon unit is great however the communication Avenue is non existent. I have tried to contact them via there website to get a replacement part, but never get any reply. Perhaps a phone number wo... See more
I have the plug-in radiator and heated blanket and if you're debating buying either of these products, just know the quality is top tier and both products work 10 x better than I ever expected! The pl... See more
Company details
About Emperial
Written by the company
Shop Now Contact Support We are a leading manufacturer in developing cutting-edge domestic appliances.
Our commitment to excellence is fuelled by rigorous testing and consumer feedback.
We take pride in designing and manufacturing each product to the highest standards, ultimately enhancing the lives of our customers with every innovation.
Emperial is synonymous with innovation and quality in domestic appliances, dedicated to creating solutions that enhance everyday living and reflect our commitment to excellence.
We are a passionate team driven by a shared vision to enhance home life, leveraging our diverse expertise to create appliances that effortlessly blend functionality and style.
Our mission is to empower our customers with reliable domestic appliances that make daily tasks easier and more enjoyable, while upholding sustainable practices.
Contact info
United Kingdom
- emperial.co.uk
4.2
Great
31 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am trying to contact EMPERIAL for…
I am trying to contact EMPERIAL for spare parts and they dont have any website, email or phone number,
UPDATE: The company contact me and we solve the problem easily. Thanks!
18 April 2025
Unprompted review
Reply from Emperial
Hi, please email us at info@ultimaterg.com and we will look into this for you.
Thanks,
Emperial
Energy efficient dehumidifier
Bought 20l dehumidifier and i must got rid of all the damp. Excellent product.
9 January 2025
Unprompted review
Perfect air fryer
Really happy with my dual air fryer, good size, easy to use, cooks great, can be timed to finish together, and colour matches my other appliances. Definitely would recommend!!
5 February 2025
Unprompted review
Have purchased multiple items from this…
Have purchased multiple items from this company and keep coming back. Great products, great prices and amazing customer service. Would definitely recommend Emperial!
4 February 2025
Unprompted review
Emperial
The website has a clean, modern design that is easy to navigate through giving great user experience. It also is responsive on both mobile and desktop devices making the browsing experience smooth and efficient.
4 February 2025
Unprompted review
Best in class
Emperial is now my go-to for kitchen appliances - quality you can trust!
4 February 2025
Unprompted review
Purchased the heated throw and really…
Purchased the heated throw and really happy with it! Great product, easy to use and very useful for cold days.
1 February 2025
Unprompted review
Professional team
Professional team, Great Quality Products and Excellent service
11 December 2024
Unprompted review
Blanket with perfect warmth + economy!!
Bought two electric blankets (for me and my wife) in brown and grey. They look and feel fantastic. It also has multiple heat settings so it's always perfect for you. I always use the max setting after the gym which helps relax my muscles. Above all, it's mega cheap to run!
3 February 2025
Unprompted review
Amazing service and products
Amazing service and products. Have used them for 2/3 years now! Recommend.
1 January 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.