Empire Physiotherapy Reviews 293

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, kindness, and ability to make them feel comfortable and at ease during their visits. Many people praise the personalized approach, noting that the staff takes the time to listen and understand individual needs before developing tailored treatment plans. The service is frequently described as excellent, with consumers reporting significant improvements in their conditions and pain levels, often exceeding their expectations. Reviewers appreciate the clear explanations of procedures and exercises, as well as the supportive and empathetic guidance throughout their recovery journeys. However, some customers also noted a negative experience where an assessment was perceived as lacking, without a physical examination, and a scheduled session was not attended by a physiotherapist without explanation or apology.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Consumers consistently report positive experiences with the service, highly recommending it for quality... See more

Customer service

Clients share positive opinions on customer service, highlighting the great care and support received.... See more

User experience

Reviewers consistently report positive feedback about the user experience, often describing it as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Haris made me feel comfortable from our first meeting. When he mentioned acupuncture my heart started pounding..but they are the experts and it was honestly painless and the reasons were given for t... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

293 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thank you Blesson!

I wanted to take a moment to express my sincere gratitude for the exceptional care and treatment I received during my second visit to Empire Physiotherapy for my musculoskeletal issues. This is the second time I've sought treatment from Mr. Blesson Varghese.
His ability to explain the issue and its root cause in such a patient and reassuring manner is truly commendable. His explanations helped me feel more informed and confident about my treatment plan.I greatly appreciate the effectiveness of the treatment he administered. From the outset, he used the right approach, and skillful application of treatment methods made a noticeable difference in my condition. Additionally, his clear and concise instructions on the recommended exercises were invaluable.
After just 2-3 sessions, I have experienced significant improvement in my condition. Once again, thank you, Blesson, for your exceptional care and compassion.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Received great service

Physiotherapist patiently listened to my problem and helped me with therapy and exercises that greatly improved my condition. Would recommend.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and great treatment

I had a great treatment today at Farnham road, Slough ,empire physiotherapy. Physiotherapist Ridhi was so kind and she heard each and every concern I raised about my health and she advised health tips to follow day to day along with the treatment to cure my health. She did the assessment well to find the pain point and advised correct exercises and perfect machine massage.Friendly with care. Really helpful. Thanks.

21 April 2024
Unprompted review
Rated 5 out of 5 stars

My physio experience working with Kenneth had…


Mt experience working with Kenneth had been very useful. He has been professional and he listened to my complaint and experience before carrying out the Physio treatment. I had the deep tissue massages that is working and I'm on the way to healing the shoulder and arm pain. He also set me up with exercises via email to target the impacted areas. I can recommend Kenneth and pleased to say I was made to feel comfortable in receiving physio from him. Thanks Kenneth.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Blesson is a very good physiotherapist

Blesson is a very good physiotherapist. In addition to physio, he used acupuncture to help with pain relief. Had 3 sessions with him.
The exercises & acupuncture helped my mother in managing pain relief prior to a hip operation.

18 March 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Ajey. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Physio

Very easy to book. Very clean, quick diagnoses and great treatment. I also liked the use of the app for exercises.

8 March 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Glen. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

The physiotherapist was friendly and…

The physiotherapist was friendly and answered all questions and explained things to my understanding.
Also after the sessions, I could feel no pain anymore.

11 March 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Manny. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

I recommend Blesson from Empire P

I highly recommend Blesson as a physiotherapist! With his expertise and dedication, he helped me alleviate the back and shoulder pain I had been enduring for over a year. Blesson’s personalized approach and effective techniques made a significant difference in my recovery journey. His professionalism and compassionate care truly made the experience worthwhile. Thank you, Blesson, for your outstanding support and commitment to my well-being!

9 March 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Ravi. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Brilliant!

A friendly, reliable service. Haris made me feel comfortable at all times.

8 March 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Shannon. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

My physiotherapist was welcoming caring…

My physiotherapist was welcoming caring, thoughtful and knowledgeable, I was treated with respect, was listened to and offered advice. I felt valued and not just another patient. My treatment consisted of 3 sessions

5 March 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Thelma. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Highly recommend

I cannot recommend Ridhi highly enough. After years of living with back pain I finally feel I am getting better. Professional, approachable and informative. She had definitely made a difference. Thank you Ridhi 🌻

16 February 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback El LANG. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Im really glad I got physio treatment…

Im really glad I got physio treatment from Empire! Blesson was knowledgeable and professional when it came to treating my tennis elbow. He saw the issue and used various treatments like acupuncture and shockwave therapy which really helped speed up the recovery. Highly recommend.

5 February 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Scott. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Professional support

The physio was well mannered, professional and genuinely helpful. The sessions I had made a difference to my condition and throughout our meetings, he continually offered support and alternatives to aid my recovery. Very rarely do I give a five star rating. Yet he was excellent and really helped me and was very personable. Thank you Haris. 👍

31 January 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Saqib. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Kenneth was so welcoming and very informative throughout my treatment. Very professional and knowledgeable. I am already feeling an improvement. I would highly reccomend Empire Physiotherapy.

22 January 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Hannah. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Ery effective appointments system.

Ery effective appointments system.
Experienced , professional, knowledgeable staff
Great parking space
Clean

22 January 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your Sylwia. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

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