Empower Servers Reviews 532

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the service as excellent, highlighting its speed, reliability, and ease of configuration. The staff is consistently described as friendly, helpful, and responsive, often providing quick assistance and clear guidance. Reviewers also appreciate the user-friendly interface and control panel, making server management straightforward and efficient. However, some customers also noted issues with customer service, mentioning slow response times, unhelpful agents, or a lack of proactive communication during critical outages. A few other people also felt that the control center was not user-friendly and required contacting support for tasks that other providers allow users to handle independently, leading to frustration and server downtime.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the fast and efficient support,... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team for being... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, responsiveness, and... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting an easy-to-use website and... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers reporting quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I currently own a server located in the Asia Region and everything has been a smooth ride so far. it is the cheapest and easiest to config with support on standby with the quickest response I have eve... See more

Rated 5 out of 5 stars

This is by far the best server experience I have ever had! Not only do they have the best pricing from any platform I have ever used but the staff are very friendly/Helpful. They answer any question... See more

Rated 5 out of 5 stars

At the beginning there was an issue with payment where it took the money and didn't update the invoice and requested payment again however I opened a dispute and i quickly received a response from mar... See more

Rated 5 out of 5 stars

These guys & gals have run my MC server for the past few months, prob coming close to a year, and it's been smooth sailing, with any problems there right there in the chat to help within a few minute... See more


Company details

  1. Web hosting company

Written by the company

Empower Servers focuses on providing easy to use and affordable game server hosting solutions. We aim to make the experience as fast and easy as possible by offering a variety of server types and add-ons to help speed up the setup process.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

532 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Used chat technical services

Used chat technical services, I really hate those, fortunately I received a good service and Leonardo was able to fix my issue in a timely fashion. My data was restored and my server was up and running.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Great support

Great support! whenever I have an issue they are always quick to help!

2 March 2025
Unprompted review
Empower Servers logo

Reply from Empower Servers

Thanks so much for your review, Alex!

Rated 5 out of 5 stars

Super quick and helpful support

Had a bit of trouble getting started, various reasons. Support was onto it quickly and got everything resolved easily. So good to be able to easily chat with a real person who knows what they're doing.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Empower servers rock,10/10!

Empower servers rock,10/10!

Leonardo is a great tech support. For anyone wanting a great support service and great server hosting i cant recommend empowerservers enough. I have used them for the last 2 months and any issues i have had have been resolved within 15-30 minutes.

22 February 2025
Unprompted review
Rated 5 out of 5 stars

The Wizard Gio

I was having some issues which were then solved very swiftly by Gio, I cant recommend them more.

Thanks again Gio

18 February 2025
Unprompted review
Rated 4 out of 5 stars

good customer service

the server i bought didnt work but the customer service (which are nice people) helped me quickly and fixed the problem

16 February 2025
Unprompted review
Empower Servers logo

Reply from Empower Servers

Hi Martijn. Thank you for your review. We will check and see why your server was not working right away as expected to ensure this issue doesn't occur for others. Contact us if you need anything else!

Rated 5 out of 5 stars

Good customer service!

Leonardo from Empowered is very friendly and helpful! the others who helped us also tried very hard.
We had a technical problem with server crash on startup, they kindly troubleshot and resolved it for us.

13 February 2025
Unprompted review
Empower Servers logo

Reply from Empower Servers

Thanks for your review, Rex!

Rated 5 out of 5 stars

Amazing Quality And Console

I have been using Empower Servers to host my minecraft servers for the past year and a half. Ever since the start of my journey with Empower I have never had to deal with any common issues. On the rare instance that there was a problem, Someone at empower servers went and helped my solve my problem.
5/5!

6 February 2025
Unprompted review
Rated 5 out of 5 stars

SUPPORT IS BAD. SERVER IS RUBBERBANDING.

--Edit*

The manager talked to me about the concern and apologized for what happened. I am changing my review to 5.

At first, the customer support was okay, then we upgraded our server's ram, we did not add anything nor remove from the server files, and we asked assistance from support, I got Douglas, first he was asking for the email of the server owner to help, I provided the email then he did not reply for some time. I looked up their discord server and saw Douglas playing Genshin Impact, no wonder he is not replying. I sent a screenshot of him to our support chat. He then blocked me, and I was just amazed.

31 January 2025
Unprompted review
Rated 1 out of 5 stars

Full of virus.

Terrible, the page of the hosting was constantly triggering my antivirus, aparently is full of malware, my server was hacked, hackers made all of the players op, and also remove and edit some of the files in the server, which can only be accesed via empowered server. If I could go back in time and never use this service I would.

19 January 2025
Unprompted review
Empower Servers logo

Reply from Empower Servers

Thank you for your review. We are unable to locate an account associated with your name. We strongly disagree with these claims. Our website is regularly security-audited and maintains strict security standards. Any anti-virus warnings you are receiving are in error. All server access is logged and restricted to authorized users through our control panel. Our investigation shows no security breaches or unauthorized access.

If you experience legitimate security concerns, contact management@empowerservers.com with your server details for immediate investigation. We can verify access logs and restore from backups if needed.

For any Minecraft server issues, our 24/7 support team can assist with configuration, permissions, and security settings to ensure your server is kept secure from unauthorized entry.

Rated 3 out of 5 stars

Good quality but no ease of mind

Look. If you're looking for an affordable paid Minecraft server, then this is a great option. Just remember to search up those promo codes.

Anyway, the reason I'm lowering my rating is because I believed that server renewals were refundable. Other services have this feature and allow the user to have ease of mind in the event that they forget to cancel. However, empower servers does not offer this.

7 January 2025
Unprompted review
Empower Servers logo

Reply from Empower Servers

Thanks for your review. We have recently adjusted our refund policies to ensure our policies are fair and allow us to deliver the best service. We hope we can welcome you back in the future!

Rated 5 out of 5 stars

Helpful staff

Great server, very reliable and easy to communicate. Assisted by Harvey to install a modpack and couldn’t have gone further to help. brilliant team excellent service very pleased would recommend

22 December 2024
Unprompted review
Rated 5 out of 5 stars

Empower Servers are insanely worth the…

Empower Servers are insanely worth the value for the price. After my issues got solved, it runs my Rust server at 200 fps+.

Thanks to Leonardo in the support.

20 December 2024
Unprompted review
Empower Servers logo

Reply from Empower Servers

Thank you for the five-star feedback—your kind words motivate us to keep delivering the best game hosting experience every single day.

Rated 5 out of 5 stars

very fast response great communication

very fast response great communication

18 December 2024
Unprompted review
Empower Servers logo

Reply from Empower Servers

We’re thrilled you’re enjoying our platform; we work tirelessly behind the scenes to ensure your game servers run without a hitch!

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