emptyoo.com Reviews 107

TrustScore 3.5 out of 5

3.4

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See what reviewers are saying

Rated 5 out of 5 stars

So the actual or ordering process was pretty easy. The numbers of items for each product is a little confusing sometimes.

Rated 5 out of 5 stars

First and foremost I would like to give a heartfelt “Thank You” to Emptyoo for providing QUALITY artificials that look beyond real AND stand the test of time. I have placed probably 7 orderes of vari... See more

Rated 1 out of 5 stars

The quality of the tree is very poor, seriously overpriced. Moreover I was charged twice for the storage bag. I tried to reach their customer service asking for a refund, instead I was informed that m... See more

Rated 1 out of 5 stars

I’m in Brisbane Australia and your delivery agent maintains they’ve tried to deliver twice but they have NEVER communicated with me at all! They now tell me I have to pick it up from there depot which... See more

Company details

  1. Lighting Shop

Written by the company

Lighting is a powerful thing. It sets the mood, inspires productivity, and motivates us. The right light can open up a room in a bright ambiance or create a more cozy environment with warm tones and diffused light.


Contact info

3.4

Average

TrustScore 3.5 out of 5

107 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

The customer service is terrible

The customer service is terrible. If your package gets lost, like mine did, you're out of luck and will likely lose your money. I wouldn't recommend ordering from them as they are neither reliable nor helpful.

23 October 2024
Unprompted review
Rated 1 out of 5 stars

EMPTYOO - MORE LIKE EMPTY ORDER

I ORDERED - EM0004840 A FOLDING XMAS TREE ON 9 AUGUST. YOU KEEP MAKING EXCUSES ABOUT DELIVERY SAYING ITS SENT AND NOT SENT. I FEEL YOU ARE A SCAM COMPANY - PEOPLE BEWARE. REFUND ME OR ELSE I REPORT YOU TO KLARNA - YOU ARE DISHONEST.

9 August 2024
Unprompted review
Rated 1 out of 5 stars

SCAM WEBSITE - fire hazard lamps

SCAM WEBSITE: Terrible quallity, fire hazard.
The lamps we received looks A LOT cheaper than the images online, and the lamp were not cheap. They are really poorly made, with exposed wires. They advertise 30 day money back guarantee, but when I contacted customer support, I had to argue back and forth for two months before they gave me the return adress, and the way they phrased their answear -staying that there was a really big chance the lamps would break in transit, and then they will not refund my money - makes me think that I will never get my money back. Also - their website says they are Australian, but the return adress they gave me is in China. Will never buy from them again, and I advice others to stay away.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Look great! Want a single

After buying a pair, the option to buy just one popped up, then disappeared. I searched your site and couldn’t find a single wall sconce like the ones I bought,
Can you help me?

11 October 2024
Unprompted review
Rated 4 out of 5 stars

It was easy to view items

It was easy to view items. Appreciated multiple photos of each product. Only issue I had was I made a mistake in my order and after clicking submit order is when I realized it. There isn't a way to correct the order online before shipment. Called customer service but voicemail box was full.

8 October 2024
Unprompted review
Rated 1 out of 5 stars

I still don’t have my order!

I’m in Brisbane Australia and your delivery agent maintains they’ve tried to deliver twice but they have NEVER communicated with me at all! They now tell me I have to pick it up from there depot which is an hour away and I don’t drive! Please everyone be very careful when ordering from this company

26 August 2024
Unprompted review
Rated 4 out of 5 stars

I saw an ad on facebook for the coaster tree.

I saw an ad on facebook for the coasters in shape of a tree. I typed website into a search to make sure it was a real company. Upon reaching your website, it was not as easy as I expected to find the product until I searched specifically for that item in the search bar. After finding the product, the ordering process was fairly easy. Thank you

7 August 2024
Unprompted review
Rated 1 out of 5 stars

I placed the feather lamp in my basket

I placed the feather lamp in my basket. Then the price doubled within an hour. Then I received a barrage of emails saying I needed to pay for it. I blocked the site in the end, thought it might be a con.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Wall sconces

I've been looking for wall sconces for some time, and these are perfect and great price. I'm ordering from Australia so hopefully they arrive in one piece.

15 July 2024
Unprompted review

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