I was initially disappointed to see my order arrive late, about a month after ordering. I sent an email to enquire about the delivery and it took a week or two to get a response which was frustra... See more
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The unit that I purchased seems to be well crafted. I have only used it 15 times, not on a regular basis so not sure about the outcome. I was disappointed that there was very little specific informati... See more
Great experience! Although communications took a bit of time (busy season I assume), they helped with my product issue and sent me a new piece for the product very quickly after the problem was confir... See more
Company replied
Company details
- Electronics Company
- Electronics store
- Glasses store
- Health and beauty shop
- Online marketplace
- Wellness centre
Written by the company
EMR-TEK: Precision Red Light Technology for Skin, Wellness & Everyday Performance EMR-TEK designs and manufactures high-quality red light therapy and ultraviolet (UV) light devices engineered for reliability, craftsmanship, and everyday use. Our collection includes compact Pro red light panels like the FireWave Pro, full-body red and near-infrared (NIR) systems such as the Inferno Pro, and innovative hybrid units like the Krypton 1612 (UVA + UVB) and Ultron. Each EMR-TEK device is built with Mean Well® industrial drivers and Philips® LED technology, ensuring precise wavelength output, zero-flicker performance, and long-term durability. Designed for users who value quality and precision, our systems bring professional-grade light exposure into personal and professional spaces alike. Beyond lighting devices, EMR-TEK offers a complete light-based skincare ecosystem. The Eterno Multi-Wavelength LED Face Mask combines advanced optical engineering with sleek design to complement modern skincare routines. Paired with our light-compatible cosmetic formulations, users can create an experience that supports vibrant, refreshed, and healthy-looking skin. At EMR-TEK, innovation meets integrity. Every product reflects our commitment to transparency, design excellence, and real-world performance. We focus on what matters most: dependable engineering, modern aesthetics, and the pursuit of better daily living through light. No exaggeration—just precision light systems built to elevate your routine and redefine at-home red light technology.
Meet Our Founder
Written by the company
- The Light That Changed Everything
- Most kids were told not to play with fire. Kris was told not to play with light. For most children, light meant warmth, comfort, and safety. For Kris, it was something forbidden. At just three years old, he was diagnosed with vitiligo — a condition that causes the skin to lose its natural pigment. He was told to avoid sunlight at all costs. Curtains were drawn. Sunscreen became armor and something as natural as light became something to fear. But the more he stayed away from the sun, the worse he felt. His confidence faded. His world dimmed. What once gave him joy became the thing he missed most. A Journey for Answers By the age of nine, Kris and his family had tried everything. Desperate for hope, they left Canada and flew to Germany — where they met a pioneering researcher (Dr. Schallreute) who saw light differently. She believed light wasn’t the enemy — it was part of the solution. For the first time, Kris learned that light could be used with precision, balance, and purpose. It wasn’t about avoidance; it was about understanding. Through guided light exposure and daily consistency, he began to see and feel change. The freckles returned. Color came back. And with it, his confidence. The light that had once frightened him became the very thing that helped him heal. A Spark That Became a Mission That moment changed everything. Kris became fascinated with how specific wavelengths of light affect the body’s natural rhythms, energy, and sense of balance. What started as curiosity grew into a lifelong pursuit — to understand how light influences human vitality and to make that knowledge accessible to others. Years later, that mission became EMR-TEK, a company born from experience, grounded in science, and fueled by the belief that light, when designed with precision, can support human potential in its purest form. “I built EMR-TEK using the same level of care and quality that once changed my life". If it’s not good enough for me, it’s not in our products.” Kris Sweeting, Founder of EMR-TEK Built with Purpose While other brands focus on aesthetics and marketing, EMR-TEK was built on integrity, precision, and performance. Each device is engineered using verified specifications and industrial-grade components chosen for their reliability and spectral accuracy. Our systems feature Mean Well® industrial drivers for ultra-stable power delivery, Philips® UVA / UVB bulbs for consistent wavelength output for durability and precision diffusion. At the core of EMR-TEK’s design is our COB (Chip-on-Board) light technology, which concentrates multiple diodes into a single, powerful light source. Combined with a cone-shaped optical lens, this design delivers highly targeted, uniform illumination with exceptional irradiance. Ideal for focused, high-intent sessions without sacrificing coverage or comfort. Every component is tested for zero-flicker performance, low EMF emission, and accurate wavelength calibration, ensuring clean, consistent light delivery in every session. Because for Kris, this isn’t just about products — it’s about people. The same curiosity that reshaped his life now drives a mission to make the science of light simple, safe, and accessible for everyone. The Mission Continues What began as one child’s search for answers has grown into a global movement. EMR-TEK exists to help people reconnect with one of life’s most essential forces — light itself. Sometimes, the very things we’re told to avoid are the ones that bring us back to life.
Our Shipping Promise
Free, fast, and duty-free delivery worldwide
At EMR-TEK, we don’t just ship products — we ship peace of mind.
Orders are processed within 24 hours (Mon–Fri) and shipped via trusted global carriers like UPS, DHL, and Amazon.
🌍 Duty-Free Regions:
USA, Canada, UK, EU, and Australia — no import fees, no hidden costs.
✈️ Delivery Times: 2–5 days (USA), 5–7 days (Canada/UK/Australia), 5–10 days (EU). Select prescription glasses may take longer due to custom lens preparation.
💸 Free Shipping: Available on all orders over $145 USD before tax. We guarantee transparent tracking, fast processing, and zero surprises — every time.
✈️ Delivery Times: 2–5 days (USA), 5–7 days (Canada/UK/Australia), 5–10 days (EU). Select prescription glasses may take longer due to custom lens preparation.
💸 Free Shipping: Available on all orders over $145 USD before tax. We guarantee transparent tracking, fast processing, and zero surprises — every time.
Contact info
80 Palace Pier Court, M8V 4C1, Toronto, Canada
- info@emr-tek.com
- emr-tek.com
Looking To Purchase A Light?
4.1
Great
501 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I received wrong glasses and still…
I received wrong glasses and still waiting answer to my complint.
8 November 2025
Reply from EMR-TEK INC.
Hi Eva — thank you for taking the time to share your feedback.
Our support team is actively responding to customer inquiries, and during the Christmas season we’re experiencing a higher-than-usual volume. We appreciate your patience while our team works through messages as quickly as possible.
At the moment, we’re unable to locate your order using the details included in this review. To help us look into this further and assist you directly, please contact us at emrprotectionservices@gmail.com and include your order number.
If your matter is time-sensitive, you may include “URGENT” in the subject line so your message can be prioritized appropriately. Once we have the details, a member of our team will review your case and follow up promptly.
We’re committed to addressing customer concerns and appreciate the opportunity to assist you directly.
— EMR-TEK Support Team
I have not received my order yet
I have not received my order yet. Very very bad follow up. The shipping went wrong and this is the time I don’t even have a clear day of when I will have my order. It has been a real MESS!!
7 November 2025
Reply from EMR-TEK INC.
Hi William — thank you for taking the time to share your feedback.
Our support team is actively responding to customer inquiries, and during the Christmas season we’re experiencing a higher-than-usual volume. We appreciate your patience while our team works through messages as quickly as possible.
At the moment, we’re unable to locate your order using the details included in this review. To help us look into this further and assist you directly, please contact us at emrprotectionservices@gmail.com and include your order number.
If your matter is time-sensitive, you may include “URGENT” in the subject line so your message can be prioritized appropriately. Once we have the details, a member of our team will review your case and follow up promptly.
We’re committed to addressing customer concerns and appreciate the opportunity to assist you directly.
— EMR-TEK Support Team
Reply from EMR-TEK INC.
Thank you!
The mask is very uncomfortable on my…
The mask is very uncomfortable on my nose- to the point of having to keep my hand on it for stability. I chose emr-tek after doing a lot of research and I’m pretty disappointed considering the cost of the mask. Also, quite a large section around the eyes is completely shielded from the lights. More eye area skin could receive benefits if this were considered in the design process.
7 November 2025
no-one got back to me with a question…
no-one got back to me with a question that was preventing me from checking out so the product was sold out before I got answers and I lost the 50% option . I have been a long long time customer and am very irritated at this happening
7 November 2025
Reply from EMR-TEK INC.
Hi Andrea — thank you for taking the time to share your feedback.
Our support team is actively responding to customer inquiries, and during the Christmas season we’re experiencing a higher-than-usual volume. We appreciate your patience while our team works through messages as quickly as possible.
At the moment, we’re unable to locate your order using the details included in this review. To help us look into this further and assist you directly, please contact us at emrprotectionservices@gmail.com and include your order number.
If your matter is time-sensitive, you may include “URGENT” in the subject line so your message can be prioritized appropriately. Once we have the details, a member of our team will review your case and follow up promptly.
We’re committed to addressing customer concerns and appreciate the opportunity to assist you directly.
— EMR-TEK Support Team
Did Opposite for Me
This is just to make sure people are cautious before trying technology that hasn’t been around that long! After building up to ten minutes on lowest setting: it did fade scarring a little… but it gave me lines around my eyes and really dry skin, I think I may have either lost some facial fat or elasticity. This was on the red setting for a couple of weeks.
6 January 2026
Unprompted review
Luis was my personal sales rep
Luis was my personal sales rep. My experience with him was without question the best customer service I have ever experienced. He went above good service and made it GREAT!
The EMR TEK products are superb. I have multiple light systems but these are by far the best. I will purchase these again and recommend to all my customers
Thank you Luis and Thank you EMR TEK
5 December 2025
Unprompted review
Reply from EMR-TEK INC.
Great to hear!
Excellent!
Our experience has been exceptional! Luis Enrique has been so helpful in choosing the right EMR-TEK products for us. He has patiently answered all our questions and recommended what he feels will work for us. He is very knowledgeable, personable and dedicated, he even had a lengthy conversation with us over the holidays when he was on vacation! We truly appreciate all his help and insight and are looking forward to continue working with him in teaching us about our red light therapy.
30 December 2025
Unprompted review
Reply from EMR-TEK INC.
Thank you very much for your positive feedback from our whole team!
Customer service eventually did right by me.
This is an update to my earlier review. I, like other people, was very frustrated by the lack of response and follow-through by Customer Support staff when I was trying to get satisfaction from a defective Firefly unit. However, once I connected with a representative, everything was handled promptly and professionally. They sent me a new Firefly, and so far, it works fine. I hope that enough people have complained that they have learned something about good custoer service practices.
Initial Review
So I bought a Firefly in October (Order #44027) and it stopped working properly a few weeks ago. I received various emails from their customer support staff initially, which I responded to, but I never got any resolution on how they were going to help me get my defective product working again. They asked for a video demonstrating how I cannot recharge my Firefly, and I did so 3 times, with ZERO response from their support team.
I am a rep for a Circadian Biology consulting company, and based on my horrible experience, I really cannot recommend any of their products to clients that are investigating photobiomodulation therapy.
5 January 2026
Unprompted review
Reply from EMR-TEK INC.
Hi Jim — thank you for taking the time to share your feedback. Our support team is actively responding to customer inquiries, and during the Christmas season we’re experiencing a higher-than-usual volume. We appreciate your patience while our team works through messages as quickly as possible. At the moment, we’re unable to locate your order using the details included in this review. To help us look into this further and assist you directly, please contact us at emrprotectionservices@gmail.com and include your order number. If your matter is time-sensitive, you may include “URGENT” in the subject line so your message can be prioritized appropriately. Once we have the details, a member of our team will review your case and follow up promptly. We’re committed to addressing customer concerns and appreciate the opportunity to assist you directly. — EMR-TEK Support Team
Thank you Luis
This review is strictly for Luis who was very passionate about helping me and was very patient and informative.
3 January 2026
Unprompted review
Reply from EMR-TEK INC.
Hi Imad, thank you for your review. We're glad that Luis helped you.
Light Stand does NOT fit Firedragon PRO
I just received the Firedragon PRO along with the Light Stand, and the stand does not fit the product at all. The bracket screw holes do not align with the panel, the plastic isolation columns do not fit, and the provided instruction images do not match the actual product. The instructions are minimal and not helpful, which made the partial assembly frustrating and unclear. VERY disappointing experience. Specifications or fitment for the stand are not on the website.
2 January 2026
Unprompted review
Reply from EMR-TEK INC.
Hi Leonie, WASN'T ABLE TO FIND YOUR INFORMATION. Can you please contact me at +1 647 632 7201
Inferno
Thank you for the great service! I recieved a damaged Inferno because UPS dropped the box. You send me a brand new one during the holidays in december. I received it 5 weeks later. Thank you so much! I really enjoy this device in the winter.
2 January 2026
Unprompted review
Reply from EMR-TEK INC.
Hello Lilian, thank you so much for your positive review. It truly helps us, especially during this busy period, as we continue to do our best to make sure all of our customers stay satisfied.
Not great but made right (eventually)
Update 01/04/26: After seeing my review, the company reached out to me by phone, and a very kind customer service rep went above and beyond to make this situation right. For which I am very grateful. Both missing items are now enroute with tracking numbers, and arriving soon. So adding stars to my original review.
That said, a customer shouldn't need to leave a negative review on Trust Pilot after trying unsuccessfully for a month to reach the company by email about missing items, in order to get a call back.
~~~
A horrible experience with this company. I made my order in November, it was for three items, and only one item (a pair of glasses) was shipped. Another pair of glasses and a Firefly device were never shipped. I have sent at least 7 emails to all of the various customer service this company provided since then, and have received no reply. There is no phone number listed anywhere where I can contact the company directly. They have been unreachable. These items were also meant to be a holiday present, but that's beyond the point. The pair of glasses that did ship didn't fit my child, but at this point I'm reluctant to send them back, worrying I'll never get my refund. My order number was Order #51676 , just in case anyone from EMR-TEK actually reads this.
I will be following up with my credit card company to dispute the charges for the two items which never shipped, unless I hear back shortly. I cannot afford to spend such money on products which never arrive.
30 December 2025
Unprompted review
Reply from EMR-TEK INC.
Hi Mariya — thank you for taking the time to share your feedback.
Our support team is actively responding to customer inquiries, and during the Christmas season we’re experiencing a higher-than-usual volume. We appreciate your patience while our team works through messages as quickly as possible.
At the moment, we’re unable to locate your order using the details included in this review. To help us look into this further and assist you directly, please contact us at emrprotectionservices@gmail.com and include your order number.
If your matter is time-sensitive, you may include “URGENT” in the subject line so your message can be prioritized appropriately. Once we have the details, a member of our team will review your case and follow up promptly.
We’re committed to addressing customer concerns and appreciate the opportunity to assist you directly.
— EMR-TEK Support Team
Waiting a while
Scam. Ordered Dec 8th still no product says product shipped theres NO tracking. Tried calling the number i was directed to said it was most likely a scam. I have left several emails with no response back from the company. Updated review. Emr tek reached out via contacting them on their Facebook messages and immediately provided me with a new tracking number. My order is still in Cal.and hasn't been picked up yet (im in fl) which is why Im only giving 3 stars they were prompt in addressing my concern once I could figure out how to contact them
29 December 2025
Unprompted review
Reply from EMR-TEK INC.
Hi Shauna — thank you for taking the time to share your feedback.
Our support team is actively responding to customer inquiries, and during the Christmas season we’re experiencing a higher-than-usual volume. We appreciate your patience while our team works through messages as quickly as possible.
At the moment, we’re unable to locate your order using the details included in this review. To help us look into this further and assist you directly, please contact us at emrprotectionservices@gmail.com and include your order number.
If your matter is time-sensitive, you may include “URGENT” in the subject line so your message can be prioritized appropriately. Once we have the details, a member of our team will review your case and follow up promptly.
We’re committed to addressing customer concerns and appreciate the opportunity to assist you directly.
— EMR-TEK Support Team
Great product
I had a delivery issue.. But after posting a review they contacted me and quickly and rectified the situation.
Product was received and is really great.
28 December 2025
Unprompted review
Reply from EMR-TEK INC.
Hi Jen — thank you for taking the time to share your feedback.
Our support team is actively responding to customer inquiries, and during the Christmas season we’re experiencing a higher-than-usual volume. We appreciate your patience while our team works through messages as quickly as possible.
At the moment, we’re unable to locate your order using the details included in this review. To help us look into this further and assist you directly, please contact us at emrprotectionservices@gmail.com and include your order number.
If your matter is time-sensitive, you may include “URGENT” in the subject line so your message can be prioritized appropriately. Once we have the details, a member of our team will review your case and follow up promptly.
We’re committed to addressing customer concerns and appreciate the opportunity to assist you directly.
— EMR-TEK Support Team
I've had Excellent Product and Outstanding Service from EMR-TEKa fantastic experience with…
I've had a fantastic experience with the Firefly product from EMR-TEK! The product works incredibly well, and I'm really impressed with its performance. When I reached out with a question, they responded quickly and provided very helpful answers. The customer service was excellent, and it made me feel confident in my purchase. Without a doubt, EMR-TEK is a reliable company, and I highly recommend their Firefly product!
29 December 2025
Unprompted review
Reply from EMR-TEK INC.
HI Jordy, thank you very much for your support! I hope we always be able to keep you satisfied.
Very good experience!
My red light device works and looks very beautiful, great quality, very happy with it!
And i've a great experience with their customer service. Tigran has helped me very good and friendly:)
11 December 2025
Unprompted review
Reply from EMR-TEK INC.
Thank you! I'm very glad that I was helpful.
Order not turned up
Order not turned up. Customer service non existent. When they did reply they sent me an incorrect tracking to show it had arrived. A different customer name, in a completely different country. Potential data breach? Will be looking to charge back with AMEX
8 December 2025
Unprompted review
Reply from EMR-TEK INC.
Hi Sam — thank you for taking the time to share your feedback.
Our support team is actively responding to customer inquiries, and during the Christmas season we’re experiencing a higher-than-usual volume. We appreciate your patience while our team works through messages as quickly as possible.
At the moment, we’re unable to locate your order using the details included in this review. To help us look into this further and assist you directly, please contact us at emrprotectionservices@gmail.com and include your order number.
If your matter is time-sensitive, you may include “URGENT” in the subject line so your message can be prioritized appropriately. Once we have the details, a member of our team will review your case and follow up promptly.
We’re committed to addressing customer concerns and appreciate the opportunity to assist you directly.
— EMR-TEK Support Team
Luis made my experience great
Luis made my experience great! He’s very knowledgeable with the Red Lights and gave me some tips to get the most use out of it!
22 December 2025
Unprompted review
Reply from EMR-TEK INC.
That's great to hear!
I wish I could give 0 stars
Updated 1/17/2025 - finally received my products and a partial refund (not even the full amount I was told, but whatever). Added 1 star for the helpfulness of my care representative. This process took over a month to complete from original order date. Don’t love that they asked me to upgrade my review either, hence keeping my stars low.
I wish I could give 0 stars. This company is full of false advertising (shipping time) and more concerned about a positive social media presence than servicing paying customers. They’ve been deleting people’s comments on Instagram asking about their orders. I have had issues with my order since I placed it - no tracking information, had to pester them with emails to ask for tracking info. They first sent me the incorrect color, and when I received a replacement order, it was the same wrong color again. I’m still waiting for my second item - they didn’t share a tracking number for that one, and they’re ghosting my emails and Instagram DMs. I hope I finally get the right product and the second one I’m waiting for - a response to my emails would be nice, too.
21 December 2025
Unprompted review
Reply from EMR-TEK INC.
Hi Abby — thank you for taking the time to share your feedback.
Our support team is actively responding to customer inquiries, and during the Christmas season we’re experiencing a higher-than-usual volume. We appreciate your patience while our team works through messages as quickly as possible.
At the moment, we’re unable to locate your order using the details included in this review. To help us look into this further and assist you directly, please contact us at emrprotectionservices@gmail.com and include your order number.
If your matter is time-sensitive, you may include “URGENT” in the subject line so your message can be prioritized appropriately. Once we have the details, a member of our team will review your case and follow up promptly.
We’re committed to addressing customer concerns and appreciate the opportunity to assist you directly.
— EMR-TEK Support Team
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