Since Emson Haig opened in Colchester High Street I have been a valued customer and engaged with all the team . All the staff are very professional and knowledgeable having bought several items fo... See more
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See what reviewers are saying
Emson Haig is the best jewellery store in Colchester. They deal with very high quality jewellery, watches , diamonds and other high end products. They have an excellent highly skilled in-house... See more
Another bullshit Rolex dealer making you buy a load of stuff you don’t want to get on the fictional “ list “ for a stainless steel timepiece you’d like !!!spent 11k on a watch I didn’t want to be prom... See more
I am a customer of this high level customer service and caring shop who do there best to listen and deliver to the highest level at the most competitive prices, I do not understand that anyone wo... See more
Company details
Written by the company
Emson Haig are a family run independent Jewellery, Watch and Luxury goods retailer.
Contact info
United Kingdom
- emsonhaig.com
3.9
Great
221 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Beautiful product and fast delivery!
With all the days rolling into one I totally forgot about my husbands birthday, thankfully Emson Haig got me out of trouble! Right product, right price and right on time! Thanks so much for the quick delivery, One happy husband!
8 January 2021
Unprompted review
Reply from Emson Haig
Hi Carly,
Thank you so much for your review we really appreciate it.
We are so pleased that your husband loved his present and you was happy with our service, we look forward to welcoming you again soon
Best Wishes
Abbie
Excellent product at a very reasonable…mont Blanc fine liner refills
Excellent product at a very reasonable price and prompt delivery
7 January 2021
Reply from Emson Haig
Hi Shaun,
Thank you so much for our review, it really does make a difference.
We are so pleased you loved the product and the service, we look forward to welcoming you back soon
Best Wishes
Abbie
Happy wife.. happy life
Being a guy I was at a loss as to what to get my wife for Christmas. The staff made it really easy as they all knew what they would like to receive. I just followed their lead. Thank you for making the missus happy and keeping me out of the dog house.
6 January 2021
Unprompted review
Reply from Emson Haig
Hi David,
Thank you so much for your review, we really do appreciate it.
We are so pleased your wife loved her gift and was able to help you get the perfect gift.
We look forward to welcoming you back soon
Best Wishes
Abbie
Excellent service & lovely product!!
Really pleased with my purchase. I ordered a lovely new watch and it arrived promptly and in perfect condition. Will defiantly be shopping here again!
5 January 2021
Unprompted review
Reply from Emson Haig
Hi Emma,
thank you so much for your review, it makes such a difference to our business.
We are so pleased you love the watch, and was happy with the service.
We look forward to welcoming you again soon.
Best Wishes
Abbie
Great Online Service
I bought a bracelet for my partner online recently. Had a few questions so spoke to a salesperson who was really helpful and friendly. Delivery was fast and packaged nicely. Partner loved the gift too!
5 January 2021
Unprompted review
Reply from Emson Haig
Hi Sophie,
Thank you so much for your review, we really do appreciate it.
We are so pleased that your partner loved there bracelet, and we was able to help you.
We look forward to welcoming you again soon
Best Wishes
Abbie
Fantastic service and beautiful…
Fantastic service and beautiful necklace looks even better than I expected. Second time buying from you and I certainly will be back again! Thank you :)
5 January 2021
Unprompted review
Reply from Emson Haig
Hi Holly,
Thank you so much for your review, it really does make a difference.
We are so pleased you came back to us for your necklace. We look forward to welcoming you again soon.
Best Wishes
Abbie
Paid for next day delivery.....
Paid for next day delivery...... still waiting a week later and I received the “please rate us email” before the actual product!
3 January 2021
Reply from Emson Haig
Hi Gemma,
thank you for taking the time to write a review, I do apologise for the delay in the item getting to you, as I am sure you are aware the Royal Mail have been pushed to there limits and they have let us down in delivering the item to you.
I can see that you have received the item now which is great. We are looking at a different postal service to deliver our items this year as they have really let us down. It is very frustrating when we are dependant on a third party to uphold our service and standard.
If you would like to speak about this further please do let me know - orders@emsonhaig.com
Happy New Year
Best Wishes
Abbie
Terrible
I am still yet to a receive a response to either of my last 2 emails to you and I have raised a formal complaint.
This service is shocking and they sold me a product that is clearly not brand new because of the scratches on it and the quality is poor. Laughable that they claim their products go through a quality control process when they clearly don’t.
Hugely disappointed with this and I have been calling the number at the bottom of their email and nobody picks up.
1st time using this company and will not be doing so again.
2 January 2021
Reply from Emson Haig
Hi Henry,
thank you for taking the time to write a review, I have been in contact with you over this time, and do apologise for the delay in communication we have had some issues with our team being furloughed and some of our team suffering quite badly from COVID. sadly we were quite stretched over the Christmas and new year period.
So we are doing our best and we are now back on top of everything.
We have however sent you a brand new pair of earrings after you approved seeing a picture of them, and we are really disappointed that we have not met your expectations on this occasion.
If you would like to speak about this further please do let me know - orders@emsonhaig.com
Happy New Year
Best Wishes
Abbie
Reply from Emson Haig
Hi Diane,
Hi Gemma,
thank you for taking the time to write a review, we really do appreciate it as it makes such a difference to our business.
We are so happy you are pleased with your item, and are so pleased that you purchased again from you.
We look forward to welcoming you back soon :-)
Happy New Year
Best Wishes
Abbie
Order not received
Order not received - placed 12 days ago.
Abbie - in response to the below - in fact - we confirmed we had received the next one already and had asked for a return label - to which you had not responded.
9 December 2020
Reply from Emson Haig
Hi Gary
thank you for taking the time to write a review, I do apologise for the delay in the item getting to you, as I am sure you are aware the Royal Mail have been pushed to there limits and they have let us down in delivering the item to you.
We did however post you the item out again, that you received the following day, and had it in good time for Christmas.
I can see that you have received the item that was delayed due to Royal Mail, and we are waiting to hear back from you on returning this item to us. We wanted to make sure you had the item for Christmas and made sure that happened. I do apologise for the delay in the original item it was sadly out of our hands. We are looking into another postal service for this year so we do not have these issues again.
If you would like to speak about this further please do let me know - orders@emsonhaig.com
We look forward to hearing from you in regards to the item that you did receive.
Happy New Year
Best Wishes
Abbie
Hi Gary,
I have emailed you 3 times and sadly had no response, I have not received anything from you sadly I am unsure why.
I have emailed you again today, if you can please email us back that would be really helpful
Best Wishes
Abbie
I recently purchased a pair of…
I recently purchased a pair of Swarovski earring, the pricing was very competitive and pre purchase advice very helpful. Unfortunately, the package was damaged during delivery and the earrings were missing! Royal Mail admitted fault. I contacted Abbie at Emson Haig and the issue was dealt with promptly and a new pair of earrings dispatched without delay. The service I received was excellent and I would highly recommend the company.
8 December 2020
Unprompted review
Reply from Emson Haig
Hi Alan,
Thank you so much for your review, it really does mean the world to us and makes such a difference to our business.
We are so pleased that you are pleased with the earrings the sent out to you.
Happy New Year and we look forward to welcoming you again soon
Best Wishes
Abbie
No indication when I might receive the…
No indication when I might receive the item , only being sent by standard post !!
7 December 2020
Reply from Emson Haig
Hi Tony,
thank you for your review,
Firstly I apologise with your disappointment with the posting of the item.
We do offer a free Signed postal service, with the option to pay for Tracked Next Day Delivery if the customer would prefer that.
We have found that our orders are slightly delayed at the moment due to the COVID issues. I can only apologise on there behalf for that.
If you would like to speak to anyone about this please email orders@emsonhaig.com and we can deal with this further for you.
I do apologise.
Best Wishes
Abbie
Wonderful service…
Wonderful service and very happy with my purchase! Would highly recommend
6 December 2020
Unprompted review
Reply from Emson Haig
Hi Holly,
Thank you so much for your review, it really does mean the world to us and makes such a difference to our business.
We are so pleased that you are happy with our service and the item,
Happy New Year and we look forward to welcoming you again soon
Best Wishes
Abbie
Fabulous efficient service
Fabulous, efficient service. Arrived quickly and well packaged. Would definitely buy from again - highly recommended. Thank you
6 December 2020
Reply from Emson Haig
Hi Nicola,
Thank you so much for your review, it really does mean the world to us and makes such a difference to our business.
We are so pleased that you are happy with our service and the item,
Happy New Year and we look forward to welcoming you again soon
Best Wishes
Abbie
Friendly, helpful - and beautiful products
Such beautiful jewellery - I’m so pleased with the gift I bought (and so is the recipient!) Really wonderful service too, they were so helpful. I will definitely shop with them again in the future.
5 December 2020
Unprompted review
Reply from Emson Haig
Hi Rachel,
Thank you so much for your review, it really does mean the world to us and makes such a difference to our business.
We are so pleased that you are happy with our service and the item,
Happy New Year and we look forward to welcoming you again soon
Best Wishes
Abbie
Fantastic
Beautiful range of products and really lovely customer service. Would 100% recommend.
5 December 2020
Unprompted review
Reply from Emson Haig
Hi Sarah,
Thank you so much for your review, it really does mean the world to us and makes such a difference to our business.
We are so pleased that you are happy with our service and the item,
Happy New Year and we look forward to welcoming you again soon
Best Wishes
Abbie
Would absolutely recommend Emson Haig
Would absolutely recommend Emson Haig, wonderful jewellery with brilliant customer service.
4 December 2020
Unprompted review
Reply from Emson Haig
Hi Victoria,
Thank you so much for your review, it really does mean the world to us and makes such a difference to our business.
We are so pleased that you are happy with our service and the item,
Happy New Year and we look forward to welcoming you again soon
Best Wishes
Abbie
Great customer service
Great customer service, they were great in advising me on the watch I bought for my husband. He loves it. Thank you.
4 December 2020
Unprompted review
Reply from Emson Haig
Hi Shani,
Thank you so much for your review, it really does mean the world to us and makes such a difference to our business.
We are so pleased that you are happy with our service we hope your husband loved the watch he received :-)
Happy New Year and we look forward to welcoming you again soon
Best Wishes
Abbie
Arrived next day
I ordered a Swarovski Christmas ornament and to my surprise it arrived the next day. I am very pleased.
4 December 2020
Reply from Emson Haig
Hi Laura,
Thank you so much for your review, it really does mean the world to us and makes such a difference to our business.
We are so pleased that you are happy with our service and the Swarovski Ornament,
Happy New Year and we look forward to welcoming you again soon
Best Wishes
Abbie
Very fast delivery no problems :)
4 December 2020
Reply from Emson Haig
Hi Rach,
Thank you so much for your review, it really does mean the world to us and makes such a difference to our business.
We are so pleased that you are happy with our service,
Happy New Year and we look forward to welcoming you again soon
Best Wishes
Abbie
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