Emsworth Heating Ltd Reviews 162

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting the efficiency and professionalism of the work carried out. Many people appreciate the promptness and reliability of the service, often noting that jobs are completed quickly and effectively. The staff is frequently described as friendly, polite, and knowledgeable, making the overall experience very positive for consumers. However, some customers also noted minor issues, such as holes being drilled unnecessarily or radiator thermostats being adjusted without prior consultation. A few other people also felt that an engineer was a bit too keen to leave before fully checking if the system was working properly.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the efficiency, professionalism, and... See more

Staff

Clients share positive opinions on staff. Customers frequently praise the team for being efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so impressed with Peter and his team Dan and Jack in carrying out excellent and quick work on installing my heat pump (which replaced an old gas boiler and was with a government grant). They wor... See more

Rated 5 out of 5 stars

Efficient, polite and very knowledgeable. Had a gas central heating installed from scratch. Only a few weeks between giving go ahead and completion. Worked well from get go. A slight leak in one radia... See more

Rated 5 out of 5 stars

Engineer visited to investigate why solar panels were not working. Quickly identified the issue and agreed to order a replacement part. Unfortunately the part he ordered did not arrive for a long ti... See more

Rated 5 out of 5 stars

Emsworth Heating were very 'Friendly & Professional' in sorting out the purchase & installation of my Castleton Fireplace Suite. The technical queries I raised were clarified in a poli... See more


Company details

  1. Central Heating Service
  2. Gas engineer

Written by the company

Specials natural gas and lpg heating company covering the south of England, local in-house engineers specialist is boiler replacements/upgrades and energy efficiency.


Contact info

4.9

Excellent

TrustScore 5 out of 5

162 reviews

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1-star

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Rated 5 out of 5 stars

Very competent

Very helpful information before I committed followed by a swift and competent installation and good instructions on the system.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Brilliantly fast response…

My tenant called me 3pm on a Sunday about a badly leaking toilet cistern. I contacted Emsworth Heating and by 5pm Peter had rectified the problem. Fantastically fast response, so important when water is involved. Standard charge applied, no extra charge for Sunday. Would definitely recommend.

7 July 2024
Unprompted review
Rated 1 out of 5 stars

AWFUL customer service DIDN’T turn up…

AWFUL customer service please don’t believe their response. Shocking how people can lie. Gas safe recommend finding engineer by word of mouth not reviews.
DIDN’T turn up THREE times. FIRST APPT rung on expected time (not before) to cancel. Service then carried out another time to be told needed new boiler instantly given three prices. Boiler had a leaking overflow not fixed or offered to fix. THIRD appt waited THREE hours (agreed to move rad) didn’t turn up, I had to ring them. Rad was finally moved (boiler overflow problem still not fixed or offered) just a new boiler AGAIN. After work overflow pipe got worse running down wall rung office was told again and I was told they do finance for a new boiler but he may have part for problem on his van so he knew problem (just wanted repair for now) not a new boiler. FOURTH appt yea you guessed didn’t turn up no call NOTHING.
SHOCKING never experienced such bad service. Have now had to report to Gas safe.(They are now visiting)
Sadly we can not always go on good reviews.

30 June 2024
Unprompted review
Emsworth Heating Ltd logo

Reply from Emsworth Heating Ltd

From customers update, shows that you lied as gas safe are not coming out as we have done nothing wrong unlike your original review stating they were coming out. Nothing on this review has anything to do with the quality of our work. Please fill in you details request for Trustpilot so we can then report the review as not an actually event. As I’ve always said I would happily come and fix your boiler for free, but there is only so much I can do with a twenty year old boiler.

Original reply

We are very disappointed in your review and would like to point out it is factually incorrect and what indeed happened.

I attended the property and serviced the boiler, I let you know at the time of the service the boiler was over 20 years old and had a number of problems (prv, hydronic block and heat exchanger) and was far beyond economical repair, as such we quoted for a new boiler and for moving one radiator and supplying and fitting two others.

You stated that you did not have the means to install a new Boiler at that time and just requested the radiators be moved and fitted.

Yes we unfortunately had to reschedule the second appointment as the previous job overrun, but you were offered the next available appointment when I turned up and moved one radiator and installed a second one after you changed the work and canceled the third radiator.

I again advised that the boiler was over 20 years old and beyond economical repair. You then called to say the boiler pressure was increasing and I offered to come out free of charge to have another look to see if we could arrange a temporary fix as you stated you couldn’t install a new boiler until next years (yes we offered finance and buy now pay later as we do with all our customers to help them afford a new boiler and/or spread the cost)

This appoint was booked for between 5-6pm on Tuesday 2nd of July (all our bookings give an approximate arrival window of one hour but are of course subject to traffic and previous jobs), our system also messages every customer when we are on our way and allows you to track our arrival.

I was therefore on my way to you when you sent the following text

“ Hi
Are you enroute ?
For our 4-5 appt ?
Thanks ”

Followed instantly by

“ Please now leave appt your customer service is shocking .
Will leave review regarding this and reporting to Gas safe .”

Both sent at 5:30pm and recorded as such, I instantly replied to say the following

“ Apologies I have you booked in for 5-6pm, we only offer an approximate arrival time due to the nature of the work.” and that I was in my way to which I received no reply.

I have also reported this review to trustpilot as it is factual incorrect. You also say you have reported us to gas safe although no gas work was undertaken by ourselves and the boiler is 20 years old, as such this is a complete lie as gas safe attend to illegal gas work or unsafe situations.

I would of been more than happy to try and keep your old boiler working at no cost but of course there is a limit to what we can do with such an old boiler that hasn’t been maintained and is beyond its life span.

Kind regards

Peter Terry

Rated 5 out of 5 stars

Excellent

Fantastic service again! On time, clean & tidy, terrific value for money. See you in a year Pete!

14 March 2024
Unprompted review
Emsworth Heating Ltd logo

Reply from Emsworth Heating Ltd

Thank you for your kind review, it is very much appreciated!

Rated 5 out of 5 stars

Peter's plumbing!

Peter, is unfazed by difficult housing for boilers and interfering customers. He was professional, intelligent, trustworthy, courteous, tidy and efficient.

Thank you for my new efficient boiler and for the lighting mentoring and support.

1 March 2024
Unprompted review
Emsworth Heating Ltd logo

Reply from Emsworth Heating Ltd

Thank you for your wonderful review, it is very much appreciated!

Rated 5 out of 5 stars

Excellent customer service

This was our first time using Emsworth Heating and from start to finish the customer service was fantastic.

The lady was very helpful and accommodating with answering our questions and booking the appointment in.
We also received a text message advising when the engineer was on his way.

The engineer was great. He was efficient, knowledgeable and polite. He also spent the time answering a few questions we had.

We highly recommend this company and we will be using them going forward.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

Thank You Pete and Team

Pete is a very knowledgeable engineer with experience of heating systems & boilers, heat pumps and solar systems. He is always striving to achieve complete customer satisfaction which was abundantly clear whilst on our recent solar installation job. Many thanks Pete and the Team.

7 January 2024
Unprompted review
Rated 5 out of 5 stars

A friend recommended Emsworth Heating…

A friend recommended Emsworth Heating Ltd. We were interested in installing solar panels and we were impressed by Peter's knowledge. He reviewed our requirements and was able to answer all our queries. The installation was efficient and professional. There were no extra charges and the final result was neat and tidy. Solar panels and storage batteries are a fairly sophisticated system and more support with setting so might be useful. However I would be happy to recommend Emsworth Heating Ltd.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Trouble shooting a CH system and installing an upgrade.

Emsworth Heating were very quick in both quoting and executing the work and very clean and tidy in doing the work. They explained what they were doing and why and altogether were very helpful in getting the new system up and running. We highly recommend.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service. Went into the shop to discuss HIVE heating systems. This was on a Friday and Peter came the following Tuesday and installed the controls. Very friendly, careful and efficient. All completed as promised and to quoted price. Very pleased and would highly recommend this company.

28 November 2023
Unprompted review

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