EMT Services Reviews 

49
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for providing exceptional guidance, friendly support, and clear communication throughout the entire retrofit and installation process. Reviewers highlight the efficient coordination services, noting that team members are always responsive, approachable, and incredibly helpful when organizing home energy upgrades. Some people also felt that having dedicated experts readily available for phone consultations made navigating complex government funding schemes much easier and reassuring. Consumers deeply appreciate the thorough property energy surveys, expert installer recommendations, and the practical assistance provided with essential grant applications and paperwork.

What people talk about most

Service

People report high satisfaction with the service, highlighting professional guidance and support throughout... See more

Staff

Clients share positive opinions on staff, highlighting their professional, helpful, and approachable demeanor... See more

Customer service

Reviewers express strong satisfaction with customer service, highlighting patient answers, comprehensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used EMT as the coordinator for my Green Homes Wales project. I had a solar/battery system and cavity wall insulation. The whole process was really smooth and I was very pleased with the outcome. Sp... See more

Company replied

Rated 5 out of 5 stars

Steve helped guide me through green home Wales scheme, and stepped in to find an alternative installer quickly when the first one pulled out. Steve helped me with all my questions and ensured work was... See more

Company replied

Rated 5 out of 5 stars

Outstanding service and advice throughout the whole process , Knowledgeable and friendly , gave us guidance through every step , Would absolutely recommend the guys at EMT in a heartbeat. Matt & Ce... See more

Company replied

Rated 5 out of 5 stars

We used EMT services as part of the Green Homes Wales scheme for Solar Panels. The team were professional, always on the ball when we forgot something! Thank you all for your excellent service includi... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Building consultant
  3. Information Services
  4. Surveyor

Written by the company

Helping You Save Energy Across the South West & All of Wales, with high quality solar and battery installations and home energy audits.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

49 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(49)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service by EMT services

Exceptional service by EMT services, very professional, efficient and thorough. Great communication throughout the whole process. Steve and the guys done a great job. Would highly recommend EMT services.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

We used EMT Services for our Green…

We used EMT Services for our Green Homes Wales Solar project, couldn’t be happier with their services the surveyor was very knowledgable and able to guide us to the right works required, we are very happy with the outcome of the project and communication throughout.

2 September 2026
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for your wonderful feedback, we're so pleased you had a wonderful experience!

Rated 5 out of 5 stars

Solar Intallation GHW

We used EMT services as part of the Green Homes Wales scheme for Solar Panels. The team were professional, always on the ball when we forgot something! Thank you all for your excellent service including Luci and the office team.

18 June 2026
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for taking the time to share your feedback! We’re so pleased to hear you had a great experience with us.

Rated 5 out of 5 stars

Outstanding service and advice…

Outstanding service and advice throughout the whole process ,
Knowledgeable and friendly , gave us guidance through every step ,
Would absolutely recommend the guys at EMT in a heartbeat.
Matt & Ceri George Newport wales

15 June 2026
Unprompted review
EMT Services logo

Reply from EMT Services

Thanks for taking the time to leave us your feedback! We’re so pleased you had a great experience with our team.

Rated 5 out of 5 stars

Great service

Great service. Highly recommend.

18 August 2026
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you so much for your kind words. We’re really pleased you had a great experience with us.

Rated 5 out of 5 stars

Very professional

Very professional, timely, and easy to work with. Would definitely recommend.

15 June 2026
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for your lovely feedback, glad to hear you had a great experience!

Rated 5 out of 5 stars

Green Homes Wales project

I used EMT as the coordinator for my Green Homes Wales project. I had a solar/battery system and cavity wall insulation. The whole process was really smooth and I was very pleased with the outcome. Special thanks to Luci who had to do a lot of chasing of contractors on my behalf!

1 June 2026
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for taking the time to share such wonderful feedback. We truly appreciate it!

Rated 5 out of 5 stars

Great service and local!

We used them to support getting solar panels and battery storage and help with funding. They were excellent start to finish getting us competing quotes from different installers.

I appreciated lot that they are local, based in south Wales and knew local trades.

2 March 2026
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for taking the time to share your experience and for your kind words. We really appreciate it!

Rated 5 out of 5 stars

Steve and his team went above and…

Steve and his team went above and beyond to ensure all aspects of the repairs were top quality. I was included in all discussions how the work was going to be corrected. I am delighted with this organisation and how they delivered the project to an outstanding level.
I highly recommend EMT services.

21 July 2026
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for your fantastic review! We're so pleased to hear you had a great experience with Steve and the team.

Rated 5 out of 5 stars

Highly recommended

Great work repairing the missing cavity wall insulation and installing new trickle vents. Stephen and his team completed everything to a high standard, and I appreciated the in-person survey before and after work to ensure everything was done properly. I couldn’t have asked for anything easier or better from these guys.

9 July 2026
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for taking the time to share your feedback!

Rated 5 out of 5 stars

Wouldn't hesitate to recommend

Wouldn't hesitate to recommend! After 2 years of incoming water into our home after poor government recommended workmanship and trustmark failures ..our roof now actually looks like a roof ...instead of a UFO landing strip!
Down to Earth, honest, straight-forward, reliable & actually bloody competent!! No Aldi Elon Musks here! ...Highly recommend!!! x

6 July 2026
Unprompted review
EMT Services logo

Reply from EMT Services

Thanks so much for the brilliant review!

We're really pleased we could finally help get your roof sorted and looking a bit more habitable than otherworldly.

Thanks again for trusting us with your home and for recommending us!

Rated 5 out of 5 stars

Really helpful and friendly

Really helpful and friendly. Nothing ever seems too much. Have been recommending to family and friends, and would definitely use again. Thank you so much :-)

9 July 2026
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for your lovely feedback!

Rated 1 out of 5 stars

They should stick to surveys not…

They should stick to surveys not pretend they are roofers. Say one thing and then do what they want with no explanation other than they’ve done it a thousand times before. My roof is not repaired how I want it done. Furious does not cut it.

I would not recommend this company if you need a roof repaired.

2 July 2026
Unprompted review
EMT Services logo

Reply from EMT Services

This matter remains ongoing and is currently awaiting an inspection by a third-party body.

The works referred to in this review were not completed because we were instructed not to return and complete the agreed scope of works pending that inspection. As a result, the installation remains incomplete and cannot fairly be assessed as a finished project.

We welcomed this inspection from the outset and remain committed to cooperating fully so the facts can be established objectively. We therefore do not believe this review reflects the circumstances of an incomplete project and respectfully ask readers to bear this in mind while the matter remains ongoing.

EMT Services remains committed to resolving this matter through the appropriate channels in a professional and transparent manner.

Rated 5 out of 5 stars

Professional, helpful and responsive

I used this company through the Green Homes Wales scheme to coordinate the assessment of my home and the subsequent installation of solar panels. They were professional, helpful and responsive throughout and I would not hesitate to recommend them to others.

16 March 2026
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for your wonderful feedback!

Rated 5 out of 5 stars

We had solar panels installed and chose…

We had solar panels installed and chose EMT services as our retrofit assessors.

From start to finish, they were professional, helpful and approachable. I highly recommend the team and wish them all the best.

24 June 2026
Unprompted review
EMT Services logo

Reply from EMT Services

We're delighted to hear you were happy with our service. Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Experienced workmen

Experienced workmen, hardworking, trustworthy, after a very messy job everything was cleared and tidied up

1 June 2026
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for sharing your wonderful feedback!

Rated 5 out of 5 stars

Thorough, reassuring and clearly explained survey

I had a really good experience with EMT Services when they came out to do the survey on behalf of Smart Living Energy.

The surveyor was very knowledgeable and took his time to properly look at everything. He took photos and also used a drone so he could check the outside properly and understand the extent of the damage, defects and what may have caused the problem.

What I really appreciated was the way everything was explained to me clearly. I asked a few questions and they were answered patiently without making me feel silly for asking. The surveyor made sure I understood what had been found and why it was important.

The report was also very clear and detailed, with photographs and findings that helped explain the issues properly.

Overall, I found the service very professional, helpful and reassuring. Thank you.

23 November 2025
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for taking the time to share your feedback, glad you had a great experience!

Rated 5 out of 5 stars

Speedy and Friendly

Emt and their colleagues were incredibly helpful, communicative and responsive. Exactly what’s needed when navigating this new solar space for me and my family - thanks to all especially Luci who was outstanding

20 May 2026
Unprompted review
EMT Services logo

Reply from EMT Services

Thank you for your lovely feedback!

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