Sennheiser Reviews 

I ordered a pair of Sennheiser momentum 4 in November of last year which would put them still in the warranty category. One day the left cup stopped working so I attempted to contact them to fix it. I've got nothing but a generic troubleshooting program three times in a row from their customer service the troubleshooting doesn't work I've been asking them to let me return it so that they can repair it and I'm not getting any feedback. This company is terrible their product is bad I used to wear beats headphones they were cheap but they didn't break within the first year of use. I wouldn't recommend this company whatsoever they have zero customer service.

Something has happened to this once honorable company. I own 3 pairs of Sennheiser headphones and will NEVER EVER buy any other product from them. A pair of Momentum M2 over ear ear pads completely disintegrated and I purchased a new pair based on guidance of the company's website. When they arrived they were the wrong size, and Sennheiser refused to honor their mistake and would not refund my $40. Do not buy from them. Do not believe any positive hype as clearly they invest in PR, but not so in Customer Service. Stay away,.

Have now had 2 pairs of over ear headphones just die. One pair just out of warranty and one pair within 3 months. BUT the kicker is the absolute 0 of customer service and the rudeness of making you pay to return a faulty product which is also against Aus consumer laws.

Rubbish product and worse customer services

Paid $800 for all day clear hearing aids in Dec of 2024. Two months out of the one year warranty the left hearing aid stopped working. Contacted support, they don't fix out of warranty hearing aids. They offer extended warranties, but have only had the extended warranty option for 6 months, so I couldn't have purchased it and they didn't notify me they now had that option. Customer service rep stated she would do some investigating and see if there was something more that could be done and would email me. The email was a discount code to purchase a new pair with $200, but with the price increase it would still be $800. Fool me once....

Customer service is dismal. I need a repair on a wireless lapel microphone transmitter. I have called numerous Sennheiser USA phone numbers, and left 5 voice mail messages in two weeks. Nobody has returned my call. Every different phone number transfers you to the same voice mail, and your call is not returned. I was not able to complete the return form online because my product doesn't show up in the drop-down menu of products. The customer service website instructs you to use an online chat icon that isn't even on the page.

Do yourselves a favor…and don’t ever buy Sennheiser or Neuman! I purchased some NDH 20 headphone for $600 and the 1/4 jack adapter broke due to factory defect. The little plastic piece in between the metal. Kind of crazy for $600 headphones. So I reached out to Sarah Bryant at Sennheiser. She contacted me once for a picture and it’s going on like 2 months without an answer after having emailed her again twice. Not only have I never seen headphones break like this, but I have never seen a company blatantly ignore emails. So If you product breaks or has a factory defect, you are screwed! I have spent thousands with this company for touring and studio use. Never again!

Please don’t buy Sennheiser ear bud at all cost.

Delivery service not working, product never recieved in NICE (FRANCE). No notice from Sennheiser, I could be waiting for loooooong...

Our artist has used Sennheiser Wireless Systems (and microphones) for over 25 years and they have never let him down. Sennheiser keeps upgrading their systems, making them better and better and we keep upgrading right along with them. We want the best. Now with the EWDX we finally have dual body packs which is answer to our international touring artist's needs. We recently had to speak with Sennheiser part Department about the cable that goes with the system we have and I have to admit out of all the Parts and Service departments that I have worked with through all the years here at the recording studio and in my own personal life I have never met a more warm, more empathetic, cheerful, professional, knowledgeable person that Karen Kelley!! I called on more than one occasion while I was sorting things out and each time she was right there for me!! My hat off to you!! Sennheiser should be and we are grateful you are there!! Thanks Karen Kelley!! Thanks Sennheiser!

Wireless buds not as advertised. They do not come with premium buds - cheap run of the mill plastic that does not enable passive noise cancelling any better than a $15 pair. You can only connect to one device at a time and its burdensome to switch devices. Only the right ear bud really works. The left will not work without the right. I like to wear one, so I can hear what's going on around me at times, and these only enable the right one to do so. In fact they won't even connect unless you have both of them.

Put in an order with overnight delivery. After two weeks item NEVER CAME and customer service thru DIGITALRIVER would NOT do a refund unless i return the item which I NEVER RECEIVED!!!!! MORE THAN CRAZY!