Enchanted Drinks Reviews 38

TrustScore 4.5 out of 5

4.4

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Rated 3 out of 5 stars

Whilst they are a brilliant idea, I really like the themes. These are Christmas presents for friends so was a tad disappointed there were no glasses to go with the set & considering the value, I proba... See more

Rated 5 out of 5 stars

I have used Enchanted Drinks many times now, including for a ‘pimp your prosecco’ station at my wedding. Their products are amazing quality and make amazing gifts for people too. They went above and b... See more

Rated 5 out of 5 stars

Fantastic company and service! Highly recommend! Always super quick and their customer service is always happy to help if there's an issue with an order. Had 5 boxes from them now and everyone who's r... See more

Company replied

Rated 5 out of 5 stars

Great cocktails and service has always been first class. Always look forward to my monthly subscription box the variety of cocktails are amazing so glad i talked my daughter into this aswell i dont n... See more

Company replied

Company details

  1. Gift shop
  2. Alcohol Store
  3. Corporate gift supplier
  4. Gift basket shop

Written by the company

Online shop for cocktail making kits, alcohol gift sets and drink shimmer.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Fantastic gift company

Fantastic company and service! Highly recommend! Always super quick and their customer service is always happy to help if there's an issue with an order. Had 5 boxes from them now and everyone who's received them have loved it. So many different gift types to choose from too for all occasions!

17 May 2024
Unprompted review
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Reply from Enchanted Drinks

Thank you so much for your continued support in our business! We really appreciate you sharing your positive experience and look forward to packing up more boxes for you to enjoy in the future ☺️

Rated 5 out of 5 stars

Would definately recommend

Would definately recommend. Lovely product that's so special, great customer service, fast delivery. Fabulous gift sets and great company to deal with

11 May 2024
Unprompted review
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Reply from Enchanted Drinks

Thank you so much!

Rated 5 out of 5 stars

Great gift ideas

Amazing customer service, would highly recommend as these make excellent gifts. Presentation is outstanding with a great variety of products. I will definitely be using this service again X

12 June 2024
Unprompted review
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Reply from Enchanted Drinks

Thank you for your kind words! We're so glad you have had such a good experience with our company.

Rated 5 out of 5 stars

A great company to order gifts from

A great company to order gifts from. I have used them multiple times and each time the level of service and attention to detail making up the boxes has been impeccable. The gift boxes are presented wonderfully. Would 100% recommend anyone to purchase from them!

20 December 2023
Unprompted review
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Reply from Enchanted Drinks

Thank you so much!

Rated 5 out of 5 stars

10 out of 10 experience for me

Absolutely made up with all of my orders! I’ve bought the 12 month cocktail kit subscription and I have loved every box! I have since ordered additional gifts sets and cocktail gifts for friends and have always been so pleased with the speedy service and customer service received. Would recommend you to everyone.

2 July 2024
Unprompted review
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Reply from Enchanted Drinks

Amazing! Thank you so much for your lovely review.

Rated 5 out of 5 stars

Excellent cocktail subscription service!

Absolutely love the cocktail subscription boxes - they are a great way to try lots of different types of cocktails and everything is already measured out for you they are absolutely brilliant! 🍹

1 June 2024
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Reply from Enchanted Drinks

We're so happy to hear that you are loving our cocktail subscription! Thank you so much for your review.

Rated 5 out of 5 stars

One of the best gift companies around!

One of the best gift companies I have ever ordered from. The products are lovely, service is great and delivery was on time. Would 100% recommend!

2 July 2024
Unprompted review
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Reply from Enchanted Drinks

Thank you so much!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. After realising they had sent me the wrong box the day before my husband’s birthday, I contacted them and they sent out the correct box, next day delivery and it arrived on time. Lush cocktails too. Highly recommend

28 February 2024
Unprompted review
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Reply from Enchanted Drinks

Thank you so much!

Rated 2 out of 5 stars

First and last order

This was my first order and I purchased 2 gifts. 1 was great. The other came in a damaged box (which I’d paid £5 for) I contacted them straight away and they blamed Royal Mail even though it was quite clear the box was damaged before it was sent (it was ripped along where it bends to open.) They sent out a replacement box on a 24 hour tracked delivery and said I’d get it the next day however currently it still hasn’t arrived. They also forgot to add an item which I advised them of on the 19th and even though they are advertising that you can order upto 21st and still get it by Christmas they chose to refund me instead. I have to wait upto 10 days to get that refund though. So my friend got a gift in a damaged box with a missing item. Very disappointed, won’t be coming back and definitely wouldn’t recommend. I will say that their customer service was prompt but that’s the only positive.

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Recommend

Great company, I've ordered twice and had no problems. The packages arrived quickly and in perfect condition. Lovely cocktails! Will order again

16 December 2023
Unprompted review
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Reply from Enchanted Drinks

Thank you so much!

Rated 1 out of 5 stars

Not great customer service

So disappointed with my delivery.
The items inside were great but the “Happy Birthday” box I had paid extra for arrived damaged. I made contact immediately and after a few hours had a response to say they were sorry and they would send another box. Unfortunately this was no good to me as I had ordered in time for a friends birthday that was on the same day as the item delivered.
When I made management aware they said sorry nothing they could do as they had posted the replacement box - there was a couple of hours between responses.
Will not use again

9 May 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent service!

Absolutely excellent service!
Ordered a birthday box yesterday (very last minute) for my mother in laws birthday today. I didn't expect it to arrive today but it has and it is beautiful.
Thank you so so much.
This is the 2nd purchase from this company and I would highly recommend.

28 July 2021
Unprompted review
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Reply from Enchanted Drinks

Thank you so much!

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