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After my order went missing with the courier I emailed sara at enchanted essiestianl. Sara wad extremely helpful and sent me to more items. I received these within a couple of days with a couple of bonus gifts. Would really recommend this site to everyone. Great bargains. The communication ended up be really good. Thank you once again sara
I havnt received an email to update me on my purchase. I still havnt received items and have no idea when they are due to arrive
Reply from Enchantingessentials
Hello Zena, Thank you for your review, after looking in to this matter on the same day we recieved your correspondence, it was a fault with the courier service not the company, since then I have sent new items out which you should receive in the next day or two. I am sorry you are so disappointed with our service as I try to go above and beyond for all my customers, unfortunately once our items are in the couriers possession it is out of my control, but i do try and rectify issues ASAP. I hope once you receive your items you will be happy with what has been sent.
Kind regards
Enchanting Essentials
Reply from Enchantingessentials
Thank you Neil glad you are happy with your purchase
Kind regards
Enchanting essentials
Amazing service…Amazing communication….fast delivery my daughter was over the moon with her princess toy bundle and all the special little touches…this company really go above and beyond to make customers satisfied i HIGHLY recommend and can’t wait to order again coming up to Christmas 😊
Ordered a few things for my daughters birthday and it arrived within 2 days absolutely brilliant and eyeing up more things
Product are delightful and been great on my skin (skin sensitive usually)
Really can’t recommend these products enough so refreshing and not overpowering like some lush bombs
Highly recommend the bath salts and muscle and joint rub they were my favourite
Ordered on Monday and got the order a day later. Fast and easy. Excellent quality, jumper is true to size. I will defo be ordering again.
The customer service was amazing the lady helped me choose gifts that were just perfect, products are great value for the money also. I felt like a pain with all the questions however she reassured me that i was absolutely fine and that she was there to help and pulled every bit out of the bag definitely be ordering more and would be recommending to everyone that i possibly can.
I ordered my items via her social media page but definitely be ordering so much from her website also
Reply from Enchantingessentials
Hi Laura, we would like to say thankyou for your amazing review, we really appreciate your support and custom, and look forward to receiving your next order.
kind regards
The team at enchantingessentials.storeltd
Ordered 2 boys Christmas hampers. Lovely presentation, loads of products included, excellent customer service & good value for money.
Reply from Enchantingessentials
Hi Claire, we would like to say thank you for your amazing review and feedback, and we hope to hear from you again soon
kind regards
the team at enchantingessentials.storeltd
Superb service. Easy to order, quick to deliver and exceeded expectations. I would highly recommend and will absolutely be using again soon.
Reply from Enchantingessentials
Dear customer we would like to say thank you, for your amazing review and we look forward to any future orders you would like to place with us
kind regards the team at enchantingessentials.storeltd
Brilliant company so happy with my orders 100%recommend very quick delivery aswel and owner was lovely and very professional
Reply from Enchantingessentials
Hi Debbie, we would like to say thank you for your amazing review, and are glad we are a company you would recommend, we hope to see you again
kind regards the team from enchantingessentials.storeltd
Great service fantastic products definitely a 5 star will be back
Reply from Enchantingessentials
Hi Robert, we would like to say thank you for your amazing review and are happy to have you as a returning customer.
kind regards the team from enchantingessentials.storeltd
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