Endless Guidance Reviews 248

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising their quality and value. Many people highlight the beautiful presentation of items, often arriving gift-wrapped and exactly as pictured. The team is frequently described as helpful, friendly, and knowledgeable, making the shopping experience pleasant. However, some people were dissatisfied with the delivery service and their orders. There are mentions of items being smaller than expected, arriving broken, or not arriving at all, even after extended periods. Some customers also reported issues with customer service, experiencing slow responses, automated replies, or a lack of follow-up regarding their orders.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting the high grade and quality of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the speedy express delivery,... See more

Order

Customers had ambiguous experiences with order. While some reviewers reported positive outcomes, such as... See more

Quality

Users describe positive interactions with quality. Many customers praise the high-grade crystals, noting... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the kind, considerate, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The quality of the crystals from this shop are by far the best value for money I have experienced in my time of crystal collecting. Arrive in beautifully gift wrapped condition and look exactly as sho... See more

Rated 5 out of 5 stars

Team are very helpful on the live chat. Crystals arrived exactly as pictured in reasonable time with free delivery service. I will order spiritual decor from here again in the near future. Ps thank yo... See more

Rated 5 out of 5 stars

Bought a large Himalayan salt lamp. Beautiful lamp, the plug unfortunately was broken in transit but a replacement was sent out the next day. I communicated with Megan throughout my transaction who I... See more

Rated 5 out of 5 stars

I ordered the crystal advent calendar reduced from £170 to £85 so quite expensive, then I read the reviews and panicked! I emailed the company as the gift was obviously time sensitive , I ordered it S... See more


Company details

  1. #340 of 369 best companies in Gift shop

Written by the company

Endless Guidance offers premium one of a kind crystals, a huge collection of small and unique crystal gift ideas & spiritual decor!


Contact info

3.9

Great

TrustScore 4 out of 5

248 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Horrible company, dont use!!!!

Horrible experience with this company. Ordered 2 items at the beginning of December. Was getting close to Christmas and nothing had arrived. After multiple emails nothing until I threatened them with talking to the bank for a refund. I got one reply and then nothing again. Finally the items arrived after Christmas and they where of a terrible quality compared to the advertised product. Never use this terrible company. One of the worst I've had the displeasure in using.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Recommended by a friend who is a big…

Recommended by a friend who is a big crystal collector and glad I trusted them. The free delivery service was express and it arrived beautifully packaged with lovely attention to detail including stickers, cards, gift wrapping and just overall very well presented. I will definitely use endless guidance again in the near future. Cheers!

6 January 2026
Rated 5 out of 5 stars

A great help from a member of staff…

A great help from a member of staff named Megan, very kind and patient with helping my choose the perfect crystals for my granddaughter. Arrived safely, on time and beautifully packaged. A wonderful birthday gift she will be most delighted. Thank you.

1 January 2026
Rated 1 out of 5 stars

Shocking customer service

Shocking customer service. I placed a substantial order and one of the lamps was faulty. I returned it requesting a refund in line with my consumer rights and had no response to several emails. I know they have received the lamp I returned as the package was tracked. DO NOT USE THIS COMPANY!

12 December 2025
Unprompted review
Rated 1 out of 5 stars

No item , no refund, no customer service.

121 pounds spent on 3rd of November. 20.dec still not arrived. promising to investigate and nothing happens. No money back, they don't care about their customers. Do not buy, do not waste your money there.

20 December 2025
Unprompted review
Rated 4 out of 5 stars

The quality of the crystals from this…

The quality of the crystals from this shop are by far the best value for money I have experienced in my time of crystal collecting. Arrive in beautifully gift wrapped condition and look exactly as shown on their instagram profile. I will be using again in near future.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Really disappointing

Really disappointing, I bought a guardian angel for a close friend on the 27th November and after a week I chased up why it had not been sent 5/12, explained why I needed it to be sent out and on the 8th I was assured that it was being expedited. I chased on the 15 December and no response so I have asked for a rebate.

27 November 2025

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