endource Reviews 51

Fabulous concept, fairly priced, fab selection of clothes and such helpful staff.

After reading the first post about the charge I’ve recently just put my first order through and I’m not so sure about this company now this didn’t happen with my lookerio I hope this doesn’t happen with this company

A £10 payment authorisation fee was hidden, despite the fact I picked a £4.95 delivery option, and no service charge showed up in the billing receipt. I emailed to query this and was told that it was stated in the FAQs - which I did not think I needed to read given that I had chosen a delivery charge. And it wasn’t made clear anywhere else.

Minutes after the company responded to me explaining what the £10 ‘test’ fee was for, I received a separate email (from seemingly the exact same person) saying I had been ‘randomly selected’ to receive a £100 charge which would then be refunded to me after I had my order. Which is kind of ridiculous when the whole USP is try before you buy. also makes no sense to randomly charge new customers, who (I assume?) you are trying to convert to returning customers. Plus I was told conflicting information by the same person within minutes of each email. It obliterated the little trust I had in a new company and confused me no end. It’s a bit of a lesson in a terrible comms ecosystem.

All in all I found it a bit of a waste of time- I mainly trialled this because I wanted to buy an Arket coat (which cost £150). But given I would have had to pay £110 it’s much faster and easier to go direct so I have cancelled my order. Thought it was a great idea but it’s not quite there yet. Also I wonder about the longevity of it now that brands (including Arket) are starting to use Klarna - or other services that allow you to try before you buy.

Great idea, great selection of brands, good website but for this to work the service needs to be easy and it's not.

If you are like me and have to get deliveries to your workplace as you are never home Endource is not for you.

There is way too much packaging. My recent order arrived was huge it was separated between 3 boxes so big that I could barely carry a single one to the train that evening let alone the other two. As I had the items delivered to my office I now have no way to get all the boxes home on the train other than one at a time which I'm concerned will mean I miss the returns window. I contacted the customer care team and they offered no support nor seemed to concerned about this being a problem.

I have cancelled my subscription and will not be using the service again.

Love Endource, it has introduced me to shops I had never heard of before. The whole process is very easy , the only thing that isn’t easy is knowing when to stop ordering clothes !

Great selection, good customer service and prompt delivery, love it!

80% of my shopping is now done with Endource!
It's great to be able to order multiple sizes and from different brands in one delivery. These days it can be hard to keep track of several orders and refunds. The boxes come very well packaged, the delivery is within the expected time and the collection makes returning a breeze! They've recently implemented a teeny tiny service charge, but I've signed up for a monthly subscription and it's totally worth it for the convenience.
It also can't go unsaid how helpful the Endource concierge team is. They're really helpful with any issues with deliveries/collections and if a product I have ordered has sold out their recommended alternatives have been great! I would love more recommendations from them.

Really like the concept of being able to order multiple items and sizes and only pay for what you keep. I just moved to the UK and haven’t had time to shop so I’m still learning what brands and sizes fit. The only problem is that the boxes required signature upon delivery and since I work full time it took me three attempts to find a day the boxes could be delivered when someone was going to be home to sign for them. Not sure if this is because I ordered shoes so they were large boxes or if this is standard for every delivery? If signature is required I’m not sure it will be worth the hassle of ordering another box.
Loved that I could find some of the same brands and styles I had seen at high street shops!

Great service so far. Excellent concept as long as you don’t need things in a rush as the delivery times can be in excess of their stated 5-7 days as they obviously have to source the clothing to then repackage and send out.

Excellent! Love endource, love being able to buy now and pay for just what you keep. I would recommend!

Very misleading - I read the returns policy online which stated that returns are free. On that basis I made an order. I only wanted to order a coat, however due to the site conditions, I had to purchase another 2 items. I returned all 3 items within the 5 days and now I am being chased for this £10 service charge. £10 is not a lot of pay however I refuse to pay as this was not clear. I will be staying well away from this. It is ridiculous to charge this anyway since majority of websites offer free returns.

Great range of high end products. Option available to try on items before paying and good delivery service

I came across Endource by accident whilst tracking down an item of clothing. I thought it was a brilliant idea to get the chance to order something in two sizes without having to pay anything until you make a decision after trying on at home. So often the sizing of clothes can vary depending on many factors ie Brand, shape, cut etc. I found that very useful as I wouldn’t usually pay out for an item in two sizes particularly when it’s an expensive item. One thing that could be improved upon is that when I ordered a couple of belts it delayed the arrival of my box and I had to email to ask when the box would arrive as I was going away on holiday. The outcome was that Endiurce was awaiting the belts....so I cancelled them in order for the box (my other items) to be sent without further delay. I think if items are being awaited for like that, Endource should communicate it to the customer as I didn’t know why it was taking a while. Keeping in touch like that would benefit the customer experience. Having said that I would still highly recommend Endource. Also the returns system was very easy and as soon as they were received back, I had an email stating that my invoice was due and after that, my account was debuted with what I purchased. Clever idea. I’ll be using them again.

Endource offer a wonderful service, shop at home and have your items sent and only pay for what you keep, I love it. All your favourite shops on one place. The staff are amazing and offer great alternatives if the items are unavailable, it’s like having a personal shopper. Items are packed beautifully and arrive in a box. I would definitely recommend.

I LOVE this website, there’s so much choice and everything is the same price as the brands websites but in one place.
Customer service are fantastic, they keep me informed of my order and are a pleasure to speak to.
My items arrived in good time, were packaged beautifully and easy to return.
Im waiting on my third order and just can’t stop favouriting items for my next orders.
Highly recommend Endource.

It is a great idea that you only pay for what you keep. As a new Mum it’s hard for me to go shopping with the baby to find outfits for the weddings I’ve had this summer. I like the range of brands they stock- a diverse collection to suit different budgets.

I have used this company twice now. Great way to try new clothes and great customer service. xx Recommend

What a wonderful experience to shop
In the comfort of your own home. To mix and match such an array of branded clothes, boots, accessories etc. Thank you Endource for a beautiful presented package and then even better you do not have to pay until YOU decide which items you want to keep!

I ordered three items that were available on the website but a couple days later received an email telling me all the items on my order had been cancelled due to lack of availability. Simple solution...? Don't waste my time by showing them as available on the website. It's a shame because this is potentially a great concept but not finessed enough to actually work. Cancelling my account.

Fantastic!!! Risk free, you can order as much as you can and only pay for what you keep. Excellent customer service, they are very helpful. I would recommend this site to everyone