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Eneba Reviews 293,974

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TrustScore 4.5 out of 5

4.3

Game Shop
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent prices, often highlighting significant savings compared to other platforms. The purchasing process is frequently described as easy, fast, and convenient, with many appreciating the quick delivery of codes and the overall smooth user experience. People also value the reliable transactions and the helpful customer service that quickly resolves issues. However, some customers were dissatisfied with the product itself, reporting issues such as receiving incorrect game versions, invalid or already activated keys, or problems with region compatibility. A few users also experienced website performance issues, including slow loading times, crashes, or bugs, and some found the cashback system misleading due to restrictions on using the Eneba balance.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers report issues with product accuracy, such as... See more

Price

Consumers generally find the prices to be positive, with many reviewers highlighting fair, cheap, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and speed of transactions, the... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast and reliable service, with... See more

Website

Customers had ambiguous experiences with the website. Many reviewers praise the ease of use, competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Eneba is one of the best platforms in the market today. However, in terms of costs and availability of items, the competition is becoming extremely fierce. All together, a good experience from star... See more

Company replied

Rated 4 out of 5 stars

I am very upset because I bought a lot of gift cards from ENEBA, but the company didn/t want to support me yesterday by returning my money paid for 2 gift cards 300 euros with keys without validity fr... See more

Company replied

Rated 4 out of 5 stars

I tried to buy Kerbal Space Program a little cheeper. It worked perfectly, but there were some problems with payments, most likely from my side, but could 95% recomend. You could also check out Green... See more

Company replied

Company details

  1. Game Shop
  2. Gaming services
  3. Online marketplace
  4. Video Game Shop

About Eneba

Written by the company

Eneba is the fastest-growing marketplace for gamers, where verified merchants provide you games and top-ups for the best prices available.
Verified vendors

Verified vendors

Sellers onboarded under the strictest criteria with consistent quality monitoring
Secure checkout

Secure checkout

Partners with the largest global payment providers
Available support

Available support

Fast, reliable help through online support

Experiencing issues?

Please create a ticket explaining the issue you’re facing or question you have by contacting our Support Team. Contact support

Contact info

Promotion box for Eneba

Got a Question?

We're ready to help with purrfect timing. Contact our Support Team.

4.3

Excellent

TrustScore 4.5 out of 5

294K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I bought resident evil village and the…

I bought resident evil village and the key instead was resident evil REverse

27 April 2026
Eneba logo

Reply from Eneba

Hello there,

Since you provided us with your email address during the creation of your review, I was able to find your order and ticket. I have requested some information necessary for the resolution of your case. Kindly make sure to get back to us as soon as you can.

Warm regards,
Parker, Team Eneba

Rated 1 out of 5 stars

Duplicate key, not refunded instantly

Bought a game, the key wouldn't activate on steam as apparently it has already been redeemed by another person. I had to send three screenshots to prove this and I have to wait 3-5 business days for a response. Absolutley awful wait to treat customers when this isn't my fault in the slightest

27 April 2026
Unprompted review
Eneba logo

Reply from Eneba

Hello there,

Thank you for taking the time to share your experience. While I understand that the waiting time may feel long, this period is necessary to allow the seller to properly review the case and provide the most appropriate solution based on their findings.

Additionally, since you provided your email address when creating the review, I can see that we have already received a response from the seller, and one of our agents has replied to assist you and clarify the situation.

Please check your email inbox (including the spam folder) and reply at your earliest convenience so that our Support Team can continue assisting you.

Warm regards,
Elena from Team Eneba

Rated 1 out of 5 stars

I Buy this game and not this game

I Buy this game and not this game. This bad experience for this..😔😔😔
. ( sorry to my bad english)

27 April 2026
Eneba logo

Reply from Eneba

Hello there,

Thank you for sharing your feedback. I would like to personally look into your situation and help you find a resolution.

Since you provided us with your email address during the creation of your review, I was able to see that you haven't reached out to our Support Team yet. To investigate your situation further and to provide assistance, I have reached out to you via a ticket to the email address you provided. Kindly make sure to check your email inbox and get back to us.

EDIT

Our support team has not yet received a response from your side in order to continue the check-up. Please get in touch with them as soon as you are able to do so and they will make sure to look into your issue further.

Regards,
Team Eneba

Rated 5 out of 5 stars

They offer the cheapest Nepsurf prices

They offer the cheapest Nepsurf prices, instant voucher delivery, good reward system and very helpful operators. My only glitch came when I attemtped to verify my account, but this was easily fixed by helpful Eneba staff, who did so with polite tact, . since the issue was my fault, LOL. It was also solved within the hour.

5 February 2026
Rated 1 out of 5 stars

i bought a gift card and it was alredy…

i bought a gift card and it was alredy claimd

27 April 2026
Eneba logo

Reply from Eneba

Hello there,

Thank you for sharing your feedback. I would like to personally look into your situation and help you find a resolution.

Since you provided us with your email address during the creation of your review, I was able to see that you haven't reached out to our Support Team yet. To investigate your situation further and to provide assistance, I have reached out to you via a ticket to the email address you provided. Kindly make sure to check your email inbox and get back to us.

EDIT

Our support team has not yet received a response from your side in order to continue the check-up. Please get in touch with them as soon as you are able to do so and they will make sure to look into your issue further.

Regards,
Team Eneba

Rated 4 out of 5 stars

I never ever have an issue with eneba

I never ever have an issue with eneba, I have always used them for the last 3 years they have done me well allowing me to purchase my Xbox, PlayStation and various other subscriptions they are my go too for service, price and stock.

27 April 2026
Eneba logo

Reply from Eneba

Hi there! My name is Enzo.

Thank you so much for a great review!
We are thrilled that you enjoyed your experience with Eneba with all those different products! Hope to see you soon!

Warm regards,
Enzo, Team Eneba

Rated 1 out of 5 stars

Cannot create an account

27 April 2026
Eneba logo

Reply from Eneba

Hello, Barry.

Thank you for your review. Please note that creating an account on Eneba is a simply and straightforward process that can be completed via the use of this website here:

https://my.eneba.com/registration

Please ensure that during the registration process, you are inputting all of the fields correctly as instructed and you will be able to proceed with the account creation in a swift manner!

Regards,
Edgar, Team Eneba

Rated 5 out of 5 stars

Great prices

Great prices, instant delivery. I've bought many games here over the last year or so and have never been disappointed.

26 April 2026

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