They promise you will save money when they switch you but once switched the new supplier almost doubled my monthly direct debit for that whole year , gas prices have gone up buy not doubled , rath... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Energy Helpline unlike before your service has been deteriorated compared with a few years ago, i.e. when I talked to Brian over the phone he was always very evasive to his customer which I found ve... See more
Company replied
Plagues my company with cold sales calls and won't stop - we've had three calls in a single hour and are registered with Telephone Preference Service. Keeps asking for information which would allow th... See more
I went into the Energywise email. Put in details of current energy provider and usage per year plus postcode. They suggested relevant tariffs. You simply clicked on the one you wanted then confirm, ad... See more
Company replied
Company details
Written by the company
A quick and easy energy price comparison service, look no further than energyhelpline! We compare all major UK energy companies, process your switch swiftly and ensure there is no interruption to your supply for maximum peace of mind. Switch with us by phone or online, and save up to £461 on your energy bills! We don't just do electricity and gas, we also have a team of experts who can get you a new meter.
Energy Helpline
Written by the company
- Save up to £461 on your energy bills!
Contact info
Comparison Technologies Ltd, Ground & Lower Ground, One Valentine Place , SE1 8QH, London, United Kingdom
- energyhelpline.com
3.3
Average
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Quick and easy to use and I'm not good…
Quick and easy to use and I'm not good and doing stuff on line
13 September 2021
Reply from Energy Helpline
Hello Miss Rafferty,
Thank you for your feedback and for the 5 star review.
We are happy to read that you found our service easy and quick to use and hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
The price comparison site was as good…
The price comparison site was as good as Uswitch and Gocompare, however, when I rang Energy Helpline I had good advice, and am following it.
13 September 2021
Reply from Energy Helpline
Hello A S,
We would like to thank you for your lovely feedback on our service.
It is delightful to read that you were happy with the advice provided from one of our energy advisors and that you are taking that advice onboard.
We hope to assist you with switching suppliers again in the future.
Kind regards,
The Energy Helpline Customer Services Team
A simple to use comparison site
A simple to use comparison site, with easy to navigate pages.
13 September 2021
Reply from Energy Helpline
Hello DonPenny Baines,
Thank you for your feedback and the 5 star review.
We are happy to read that you found our website easy to use and navigate when applying to switch your energy supplier.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Very helpful
13 September 2021
Reply from Energy Helpline
Hello Joely,
Thank you for your feedback and for the 5 star review.
We are happy to read that you found our service very helpful.
We hope to assist you with switching your energy suppliers again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Gohar Ali,
Thank you for the wonderful feedback on our service.
We are so pleased to read that you found our service reliable and efficient to use, and do hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Mrs Deborah Hanvey,
We would like to thank you for your feedback and are pleased to read that you found our service quick and easy to use.
We hope to be able to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
I went to the energy comparison site
I went to the energy comparison site, entered my details and got a quick quote.
13 September 2021
Reply from Energy Helpline
Hello Dorothy V Keen,
We would like to thank you for your feedback on our service, we really appreciate it.
We hope to assist you with switching your energy suppliers again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Louise Norbury,
Thank you for your lovely feedback and the 5 star review.
We are pleased to read that you found our service easy to use, and we hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Very good service fast and clearly
13 September 2021
Reply from Energy Helpline
Hello Adem,
We would like to thank you for your feedback on our service.
It is lovely to read that you found our service easy and quick to use and that you found the information clear to look at.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Clear and easy to use
13 September 2021
Reply from Energy Helpline
Hello Pen,
Thank you for your feedback on our service.
We are happy to read that you found our service easy and clear to us, as we aim to make the switching process as easy as possible for customers.
Kind regards,
The Energy Helpline Customer Services Team
An easy and quick way to change energy…
An easy and quick way to change energy providers. No mumbo-jumbo or complicated calculations. Thank you.
13 September 2021
Reply from Energy Helpline
Hello Margaret Turner,
Thank you for your feedback and the 5 star review.
We are pleased to read that you found our service quick and simple to use to change your energy suppliers and that you understood all the information provided.
We hope to help you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
I've used your service before and the…
I've used your service before and the information you provide is just as good and informative.
13 September 2021
Reply from Energy Helpline
Hello David,
We would like to thank you for your lovely feedback.
We are delighted to read that you have previously used our service and have come back to use us again, we really appreciate it and hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Excellent..
12 September 2021
Reply from Energy Helpline
Hello Mr Tomislav Padovan,
Thank you for your feedback and the 5 star review.
We are pleased to read that you are happy with our service and hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
It was easy to switch
12 September 2021
Reply from Energy Helpline
Hello Lynn,
Thank you for your feedback and the 5 star review.
We are happy to read that you found our service easy to use to switch your energy suppliers.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Easy efficient and effective take the easy way…use the helpline
Easy efficient and effective
It makes life so much easier than making endless phone calls
Well done
12 September 2021
Reply from Energy Helpline
Hello Barbara,
We would like to thank you for your lovely feedback on our service.
We are very pleased to read that you are pleased with the switch process when using our switching service and hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Malcolm,
Thank you for your feedback.
We are very pleased to read that you found our service easy to use when switching your energy suppliers. We do aim to make the process as easy as possible for customers.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Quick and easy with a clear out come to…
Quick and easy with a clear out come to allow the best deal to be found
12 September 2021
Reply from Energy Helpline
Hello Stuart Grant,
Thank you for your feedback and the 5 star review, we really appreciate it.
It is lovely to read that you found our service easy to use to find yourself a better energy deal.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Very simple to use
Very simple to use and managed to find me a better deal. The process was very easy.
11 September 2021
Reply from Energy Helpline
Hello Paul Mawson,
Thank you for your feedback on our service.
We are delighted to read that you found our service easy to use and found a better deal suitable for you.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Very useful resource tool
Energy helpline were very straightforward and very quick. Excellent service to refer when switching power supplier.
11 September 2021
Reply from Energy Helpline
Hello Noel Briggs,
We would like to thank you for your lovely feedback!
It is good to read that you found our service straightforward and quick to use when switching suppliers.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Fast and easy
11 September 2021
Reply from Energy Helpline
Hello Robert,
Thank you for your feedback and the 5 star review.
We are happy to read that you found our service quick and easy to use. We do aim to make the switching process as easy as possible for customers.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.