Energy Prices Direct Limited Reviews 441

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, helpfulness, and extensive knowledge, making the process of securing energy deals easy and stress-free. Many people highlight the exceptional customer service, noting that agents are polite, professional, and dedicated to finding the best prices and solutions for their needs. Consumers frequently mention the excellent value for money and the significant savings achieved through the company's services. However, some customers also noted issues with persistent calls from different agents after securing a deal.

What people talk about most

Staff

Customers consistently express satisfaction with staff, highlighting their professionalism, knowledge, and... See more

Price

Consumers find price to be positive, consistently reporting that the service helps them secure competitive... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff.... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Value for money

Reviewers mention positive feedback about value for money. Customers consistently report significant savings,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is for Rose Williams, who has been extremely efficient, kind, and helpful from the start. We are very impressed with her knowledge in this field and the way she has handled explaining... See more

Rated 5 out of 5 stars

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy an... See more

Rated 5 out of 5 stars

I was contacted by Kevin Armstrong who worked hard to get our small charity a better deal. We stayed with our current provider but Kevin managed to apply a charity discount which will save us over £26... See more

Rated 5 out of 5 stars

Anthony Atkinson at EPD Ltd has worked tirelessly to source the best Energy Supplier deals for our small charity. I feel this has been due to his drive and determination to do the best for us. He has... See more


Company details

  1. Utilities

Written by the company

In the late 1990′s the energy market regulators and the UK government decided to stop the monopoly that British Gas and the regional electricity companies had in the UK. They “deregulated” the energy markets meaning other companies could supply gas and...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

441 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Sam Patel listens to our concerns and…

Sam Patel listens to our concerns and act on your behalf.
Sam Patel compares energy efficiency and markets.
Sam Patel intervenes to find an appropriate solution when there’s conflict. He guides us about which supplier to consider and why; also guides us in the process of completing forms and different energy prices.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Sam Patel was excellent throughout

Sam Patel was excellent throughout. He was able to understand a complicated situation with previous suppliers. He knows the market and guided me through the process very clearly. He was committed to saving us money and was able to share our previous usage. Overall he took care of emails and throughout was calm, professional and extremely thorough. I couldn’t recommend him too highly.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Rings every other day asking to speak…

Rings every other day asking to speak to someone who hasn't worked here for 10 years regarding the energy.

Every time they are told not interested and to please stop calling

Please stop !!

14 August 2025
Unprompted review
Rated 5 out of 5 stars

FIZA

FIZA
Great sales person, very nice on the phone, honest & patient thanks for your help + advice

Steve

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Very polite

Very polite , used before and do not disappoint . I deal with Sam Patel and he is very conscientious and get us the best deal possible

11 July 2025
Unprompted review
Rated 5 out of 5 stars

I have had numerous electricity and gas…

I have had numerous electricity and gas contracts for my pubs through energy prices direct. Sam Patel always calls me to check what's needed, every time he gets me a better price than all the other brokers I get quotes off.
Sam is very knowledgeable and honest about the market, he explains all the options fully and he sticks to
his word so over the years we have built up a good level of trust. Highly recommended, they will save you time and money.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Contract Review on Energy

I had Ricky come in for a free energy review on both my shops and did a fantastic job. Helped me understand my bills and the inpotance of getting my contracts done early. Save me on all 3 meters and was refreshing dealing with someone face to face then over the phone. Would suggest any business to get a review and see what Rick can do for you business A*****

26 June 2025
Unprompted review
Rated 5 out of 5 stars

The Amazing Rick doing his thing

Rick was amazing, he helped us sort out our Gas and Electricity contracts so that we could get a cheaper rate but also get out of the current contract left by the previous owner. He is the main man and definitely goes above and beyond to help and support you through the transition and gets you great deals as well

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I have had a great experience working with Sam Patel as my energy broker. His in-depth energy knowledge and technical skills made the entire process smooth and efficient. Sam went above and beyond to save me money, including a detailed audit of my past bills and securing a cost-effective tariff tailored to my needs.

He also provides annual energy usage reports, which have been incredibly helpful. During sign-up, Sam was professional, friendly, and transparent, clearly explaining all the benefits of the chosen tariff. I highly recommend him for anyone looking for honest and reliable energy advice.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Kevin Armstrong was great and got us a great deal

I was contacted by Kevin Armstrong who worked hard to get our small charity a better deal. We stayed with our current provider but Kevin managed to apply a charity discount which will save us over £260 per year. If we hadn’t spoken to Kevin, the charity discount would not have been applied. Thank you for a great service Kevin

21 May 2025
Unprompted review
Rated 4 out of 5 stars

This company has provided us a great…

This company has provided us a great service and arranged a better deal for our organisation, Highly recommend this company for hassle-free energy needs.they can search and get a better deal for any businesses while no cost for you!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Client Review for Sam Patel

Client Review for Sam Patel

I had the pleasure of working with Sam Patel, and I can confidently say that the experience was exceptional from start to finish. Sam demonstrated an impressive depth of energy knowledge, clearly explaining various aspects of energy consumption, pricing, and tariff structures in a way that was easy to understand, even for someone with limited background in the field.

What stood out the most was the effort Sam and his team put into saving me money. They didn't just offer a standard solution—instead, they carefully analyzed my energy needs and usage patterns to secure a deal that was not only cost-effective but also tailored to my specific requirements.

The bill auditing service was another highlight. Sam meticulously reviewed past bills to identify discrepancies and overcharges, ensuring that I was not paying more than necessary. This attention to detail gave me great confidence in the value of the service.

Every year, I receive comprehensive energy usage reports, which help me track my consumption trends and understand where further savings might be possible. This level of transparency and ongoing support is rare and highly appreciated.

On the technical side, Sam’s computer and technical knowledge is excellent. Whether it was handling spreadsheets, communicating via digital platforms, or explaining reports using visual tools, everything was smooth and efficient.

When it came time to sign the contract, Sam’s professional and courteous behavior stood out. He made the entire process feel comfortable, without any pressure, and ensured I understood every detail before moving forward.

Lastly, Sam took the time to thoroughly explain the benefits of the tariff he secured for me, highlighting long-term savings, rate stability, and how it aligned with my energy usage profile. I truly felt that my best interests were his priority.

In summary, working with Sam Patel has been an outstanding experience, and I would highly recommend his services to anyone looking to optimize their energy costs with a trusted advisor.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Henry Davies

Henry Davies has again renewed our Village Hall's electricity contracts with courtesy & professionalism.

6 May 2025
Unprompted review

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