Energy Prices Direct Limited Reviews 441

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, helpfulness, and extensive knowledge, making the process of securing energy deals easy and stress-free. Many people highlight the exceptional customer service, noting that agents are polite, professional, and dedicated to finding the best prices and solutions for their needs. Consumers frequently mention the excellent value for money and the significant savings achieved through the company's services. However, some customers also noted issues with persistent calls from different agents after securing a deal.

What people talk about most

Staff

Customers consistently express satisfaction with staff, highlighting their professionalism, knowledge, and... See more

Price

Consumers find price to be positive, consistently reporting that the service helps them secure competitive... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff.... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Value for money

Reviewers mention positive feedback about value for money. Customers consistently report significant savings,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is for Rose Williams, who has been extremely efficient, kind, and helpful from the start. We are very impressed with her knowledge in this field and the way she has handled explaining... See more

Rated 5 out of 5 stars

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy an... See more

Rated 5 out of 5 stars

I was contacted by Kevin Armstrong who worked hard to get our small charity a better deal. We stayed with our current provider but Kevin managed to apply a charity discount which will save us over £26... See more

Rated 5 out of 5 stars

Anthony Atkinson at EPD Ltd has worked tirelessly to source the best Energy Supplier deals for our small charity. I feel this has been due to his drive and determination to do the best for us. He has... See more


Company details

  1. Utilities

Written by the company

In the late 1990′s the energy market regulators and the UK government decided to stop the monopoly that British Gas and the regional electricity companies had in the UK. They “deregulated” the energy markets meaning other companies could supply gas and...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

441 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Shemayra and Afiya were helpful

Shemayra and Afiya were helpful in arranging new contracts at lower prices for our gas and electricity at the village hall. Now looking at other areas to make cost savings. Slight problem with language barrier. Had many calls over the years form EPD badgering us many months before the current contracts expire putting pressure on us to sign early which sometimes is not productive as prices can go down.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Top Marks for Energy Prices Direct & Sam Patel

We’ve had excellent experience with Energy Prices Direct, Sam Patel has excelled energy market knowledge and makes every effort to get the best deal & save us money! Sam is constantly following our energy usage & reviewing most suitable tariffs for us to move on to, making sure it is the best product & deal for our requirements. His technical knowledge as well as up to date market expertise is exeptional, as is his general mannerism, politenes, timekeeping and general respect. Thank you Sam & Energy Prices Direct team!

29 November 2024
Unprompted review
Rated 5 out of 5 stars

I would recommend to everyone,

I would recommend to everyone,
Steve was extremely helpful in setting up new business account.
Offered very competitive prices, even after our GoAhead with new Contract , he offered lower prices he quoted in first place. Every penny counts in this economic climate.
Can not praise him enough for helping us with very difficult provider we had. Managed to sort our all our problems with them and that was going back to September 2023!
Thank you Steve

12 December 2024
Unprompted review
Rated 1 out of 5 stars

Nuisance callers

We have been hounded by various representatives from this company since September. Despite repeated requests to remove us from their calling list the persist in calling my home, asking for a person who does not live here. I have attempted to use the BT nuisance caller service and blocking their known number but they just call from a different number. I am honestly at my wits end. The last time they called I ended up screaming down the phone. Sadly I expect another call any day now.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Approached by the organisation to help…

Approached by the organisation to help change Both Electricity and Gas Contracts on renewal for our Village Hall. Ranish was very helpful & very efficient, especially he was very quick to respond and very helpful during the process,
Thank you for your help !

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful & very efficient

Very helpful & very efficient ! I highly recommend this organisation , especially Jessica, who was very quick to respond , and very helpful during the process,
Thank you for your help !

24 November 2024
Unprompted review
Rated 5 out of 5 stars

Sam Patel at Energy Prices Direct was…

Sam Patel at Energy Prices Direct was an excellent contact for discussing our charity's energy usage and costs. He was knowledgeable regarding the market and was able to provide a range of options which were relevant, helpful and well explained. Sam was patient and respectful and did not push us to sign anything until we had completed our review of the market. The offers from Energy Prices Direct were more competitive that the others we received and we have signed up with EPD for the next two years. Sam was competent, polite, patient, communicated quickly and efficiently, and we are happy thus far.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Easy and straightforward

I've worked with Steve now on a couple of properties used by my charity and he has been professional throughout. He found improved deals for me on water, gas and electricity which should save money.

He made the process very straightforward for me and each change only took a short amount of my time on the telephone and e-signing contracts.

Based on my experience so far, I would thoroughly recommend charities to use Energy Prices Direct Ltd

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Shemayela has been helping with our electric contract for a while now and I've found her very helpful, professional and responds quickly to any queries. She deals direct with our supplier, so that we don't have that hassle. She has been proactive in getting us the right contract at a good price. Thank you Shemayela!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Recommended

Steve was very helpful, knowledgeable and respectful. As a result of his work we will be making savings on all of our utilities.

10 October 2024
Unprompted review
Rated 1 out of 5 stars

Awful cold call experience

Our business was cold called by this company, who lied to try and get through to the MD, didn't follow cold calling guidelines, and were incredibly rude to the member of the team who took the call. They used deceitful techniques to try and win business. Avoid these scammers at all costs!

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Sam Patel from Energy Prices Direct

I have been dealing with Sam Patel from Energy Prices Direct for a number of years and he has secured great deals for our gas and electricity supplies each time. Earlier this year Sam was encouraging us to get a new deal signed promptly but I wanted to wait - which he respected. The tariff we will go onto later this year will save our church a lot of money.
Sam was very professional and explained the deals carefully and professionally. I appreciated that. His knowledge of the markets and overall customer care was very good indeed.
Well done Sam

25 September 2024
Unprompted review
Rated 5 out of 5 stars

I dealt with SAM PATEL & STEVE number…

I dealt with SAM PATEL & STEVE number of years and they both are always one step ahead of the price increases and makes sure you get the best deal out there. Just recently they mentioned they could find a good deal for energy Electricity & Gas. Have just got cheaper tariff from SAM & STEVE for Gas and Electricity & we are happy to save huge amount of money, from our current supplier. SAM & STEVE are reliable helpful contact who will save your money wherever they can on Electricity and Gas. You can trust him. Brilliant person😀
Both are good in computer knowledge and top class knowledge of Energy Prices. Really happy dealing with them.

16 September 2024
Unprompted review

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