Energysupportandadvice Reviews 179

Gemma posts factually incorrect stuff and blocks you when you call her out.
Shame as I support her otherwise.

Gemma has helped me twice with tricky problems with energy companies. I doubt the last problem would have been resolved for months if it wasn't for her help. Thank you very much.

Why have you not filed company accounts as required by law? Would you have a discussion on your page about this so people can ask questions?

Gemma! I do not know how to put into words what you have done for me and my family. My son has his Mother back, the stress that I have endured due to EON has been detrimental to my health. I only reached out to you on Saturday and you have done what I tried to do since September in a DAY! You are incredible and you have restored my faith in humanity! This group is needed and people like you are needed! I am in absolute awe of your knowledge and you. You are a force to be reckoned with! Thank you 🙏🏻

I cannot thank Gemma and her team enough for the help and support I've had tonight. I have had no electric since 1pm today. I'd called British Gas three timew and the call agents had put the phone down on me. An agent was supposed to call me back at 4pm. This didn't happen either. As I was ringing for the 4th time, I remembered this wonderful group and decided to message. I got a response pretty much straight away from Gemma. She was there to save the day. Gemma rang her contact at British Gas and within the hour I was put on the call out sheet for 3 hour response time. I have an elderly father in the property and 2 young children so I needed help asap.
Gemma was there throughout asking me how I was, even called me when her contact couldn't get me as I was out of reception.
The engineer came at 7.45pm and we now have light.

I am so greatful. I would have been rocking back and forth in a corner (with a candle lol) if I didn't have Gemma and her team support me tonight.

Thank you so so much 💗

Thank you so much Gemma. I was struggling to keep up with my utility bills and she offered loads of help and advice. I now have a nice warm blanket and octopus are matching my payments for 6months 🥰

I cannot thank Gemma and her wonderful team enough. I'm truly grateful for all the help and advice given to me. I was struggling with my dads outstanding electricity bill after his recent death and was getting very upset and frustrated with his utilities company. I asked for advice on the Facebook page and Gemma reached out to me. Within a couple of hours Gemma had put me in touch with a lovely lady called Sharon who spoke to me with compassion and empathy. She talked me through everything and got me sorted. The relief I now feel is wonderful and I'm now not stressing. Also because of my bad experience with the utilities company they are sending me flowers which in my opinion is a lovely gesture. Thank you both from the bottom of my heart, your both my knights in shining armour xxxx

I reached out to Gemma for help with a heated blanket for me and my Daughter due to our health problems keeping warm is best, but with the cost of having the heating on i just can't afford it. But I'm so grateful she sent us a heated blanket so now we are always warm. These people are such caring Angels xx

Gemma and her team are amazing, super friendly, understanding and caring.
I was sent so much valuable information and guidance, I was amazed and would highly recommended anyone to Gemma.
It feels great having someone in your corner.

I have been so horribly misled by this group and their leader!
Be so careful with them. It was a costly mistake for me! Such bad advice!
Really awful advice given!!!

Now ESAUK is trying to have this review removed unless I send them my private email address and phone number. Why are they flagging honest reviews they don't like? Not everyone has had a good experience! TP need to look into this!!

As for their response, calling people "balding old men" just shows how unprofessional and rude they are!

I've had to edit this numerous times now as they're determined to hide the truth and kept flagging it. They're not worth my time.

I reached out to Gemma as some elderly family members had a situation that needed a second opinion .
It was happening quickly and the response was quick and supportive, I passed on the information given and the situation was resolved within 24 hours. Having someone to respond with accurate information took a lot of pressure off and it meant we could have the situation sorted quickly and with minimal stress.
We then had a kind follow up message from them to ask how it had all gone and checking it was all now ok . Really appreciate this Thank you.

Great advice and support. Always fast to respond and resolve the issues addressed to them with great knowledge.

This organisation promises a lot but in reality the value is very low.

I was recently gifted a slow cooker by the lovely Gemma and team. So grateful for this as it will help me save energy. What a lovely, supportive group. Always there with advice and even practical help when they can. It's heartwarming to hear of the amount of people they have helped by mediating with energy companies. Thank you so much for your commitment and time Gemma and your team.

I was gifted an electric blanket for my 2 young sins to share to try save on my gas as I’m using alot, this arrived today after only being ordered before the weekend. Of all days for it to arrive was my son’s 8th birthday so it made him extra happy as he saw it as an extra present. Both demanded it out straight so they could sit with it over them and on to share as they were both ‘cold’ excellent service and very compassionate to my situation, thankyou so much Gemma,

So, Evo says the group continues to grow. Well, in June 2024 they had 131.9k members, today they have 127.7, (edit March 2026 down to 125.5 🤣) now I make that a loss of at least 4200 (now 6400) members. Maybe more if people are still joining. Are they the disillusioned who have left, the lied to or those that have spoken out and been booted out and blocked?

The group was, once upon a time, really useful, really helpful, a veritable fountain of good, sound advice from a team of very knowledgeable, caring admin & moderators. Then someone was outed for allegedly having their ‘hand in the till’, failed to answer reasonable questions about the allegations or provide any explanation at all. Which lead to all the helpful, knowledgeable people leaving.

The group is now a shadow of what it once was, no longer busy, vibrant and helpful. Some posts actually go unanswered, some left to well meaning members to try and answer, some answered by the few remaining admin, who to be brutally honest, quite often haven’t got a clue what they’re talking about.

As a community member I read the self proclaimed statement you posted. I’m also in another group and have read their counter statement with plenty of evidence attached. At least provide something official so we as members can be assured. With all due respect yours is just your own words. At least with something official to back your own words it might help you in the long run

Edit response wow hun are you ok your AI response makes no sense at all bless you.
Why do you suggest that reviews you don’t like are false and attempt to get them removed. People have different user names on platforms as you well know it does not mean they are lying. I can see from your TP company activity you subscribe now how interesting. And i definitely don’t need any life tips from yourself thank you maybe take your own advice.

Edit 2 March

What a bizarre response from ESAUK

If you want Ivo's reviews removing just ask him - he can do it with one click.

I don't know what The Bill is. There is no bullying here. As far as I can see there are facts from the other group who have published court papers including a CCJ

I will stay in both groups as I can then see both sides of the story.

TP only remove those flagged by you.

It isn't very mature of you to tell me to FO. Says a lot about you.

EDIT

Answer to Ivo.

I have read the statement. The difference between the HE & ESAUK is that the HE shows the CCJ & that the case you attended in Burnley was struck out. No case. If ESAUK have the same standard of evidence then do as HE have done and publish it.

I am in this FB group & the Home Energy Matters group.

According to the HE group ESAUK have had a CCJ issued against them and also lost another court case.

The ESAUK group doesn't mention these & they say everything has been cleared.

I've posted this as an experience as this affects my trust in the group

So I read the statement written by this company. They state they are exonerated following investigation. Where is the evidence? this statement is just someone saying they are clear. Surely you would include evidence to validate your own words.

Where are the documents to validate this statement.
The other party have provided lots of evidence...
Accounts overdue, claiming to be hacked a lot of issues here that do not provide customer confidence.

Edit to response- Hope you had a good evening as going by your garbled response you have certainly had a few!!
No idea of hate or smear campaigns, yes I am a member of several energy groups as are most people. I can only find 3 reviews written in a period of 15 months due to your constant flagging.
What is the reason you become triggered by other peoples honest opinions.
Interesting data when I clicked on company info as suggested by another reviewer and can see you flagged 59 reviews 72 times. Not Trustpilot as you claim but you ( more lies in the GH show).
You also pay a subscription to TP and before you start with more lies it is clear to see on TP.
I see in another response you try to deny this. Hey the truth is out there for us all to see with evidence. Your replies on this forum just validate your unprofessionalism it's rather embarrassing

I contacted this service via Facebook after a problem had arisen concerning a standing charge debt with British Gas
After a week or so, this matter was sorted out by Gemma and an advisor at British gas.

Thank you so much for everything. I truly appreciate all your help and support.