Engage Reviews 

390
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally friendly staff, delicious food and drinks, and the seamless organization provided across various high-profile sporting and entertainment events. People note that dedicated account managers and hosts go above and beyond to ensure that every single detail is handled with professionalism from start to finish. Some reviewers were not happy with occasional communication hurdles, mentioning persistent unwanted phone calls, unexpected automated chatbot interactions, or minor background noise issues during guest speaker presentations. Despite these specific communication and environmental drawbacks, the vast majority of visitors highlight the incredible atmosphere, wonderful seats, and overall exceptional hospitality.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professional, welcoming,... See more

Service

Customers consistently note positive experiences with service, highlighting professional staff and seamless... See more

User experience

Clients share positive opinions on user experience, describing it as top-tier and well-organised from start... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing widespread appreciation for the... See more

Location

Reviewers express high satisfaction and appreciation regarding the wonderful locations and fantastic viewing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Icon at the Ignition Club. What a fantastic way to have a great time with friends and colleagues. Eat drink and be merry. An excellent vantage point to watch the racing. Insightful interviews in... See more

Company replied

Rated 5 out of 5 stars

We spend a fabulous day at Ascot with Engage! It couldn’t be better organised. What we had to do is to eat, to drink and enjoy. The staff was friendly and very knowledgeable about racing, we had the b... See more

Company replied

Rated 5 out of 5 stars

I spent Friday at the Spa GP through a booking with Engage . I am now spoilt for life and am enjoying telling friends about my experience. Ashley from Engage could not have been more helpful and wa... See more

Company replied

Rated 5 out of 5 stars

Another really enjoyable day at Henley 2026 with Engage. Food, drink and staff were all superb. We have been going to Henley with Engage for many years, and whether we have taken a private tent for 50... See more

Company replied


Company details

  1. #12 of 22 best companies in Event management company
  2. #12 of 21 best companies in Event Planning Service
  3. #14 of 39 best companies in Event ticket seller

About Engage

Written by the company

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Company Description

We’re ENGAGE, the sports and entertainment experts. We create, deliver and find high-quality hospitality, events and travel experiences. Our experiences aren’t just about the event itself, but about incredible occasions and unforgettable moments, exceptional hospitality and excellent personal service. They’re about bringing people together, creating connections and building lasting bonds. Engage Calendar

Official Partnerships

Our Official Partnerships spread widely across the sporting and entertainment opportunities, including contracts with Twickenham, Wembley Stadium, Lord's, The Kia Oval, Silverstone, The BRIT Awards and many more. Explore Partnerships

ICON

ICON is our premium brand offering, giving you the ultimate hospitality experience. Experience world-class hospitality at the best venues around the world with ICON. EXPLORE ICON

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

390 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(390)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ollie and the team were really helpful…

Ollie and the team were really helpful and made the whole process really easy. I am looking forward to continuing working with the Engage team!

8 January 2025
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Reply from Engage

Thanks Emily for the kind review. Delighted to hear Ollie is looking after you and we look forward to seeing you at some of our major events in 2025.

Rated 5 out of 5 stars

Great Job

Mitch made the process easy.

Would highly recommend them.

17 December 2024
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Reply from Engage

Hi Jeff, thanks a lot for the review, I'll let Mitch know the great news! Hope to see you at an event in the near future.

Rated 1 out of 5 stars

AVOID

AVOID. Never get involved or give your contact details to this company. A load of sales geezers getting paid to be calling people. They will ring you incessantly (like 100 times in the last 3 months) on your mobile from different numbers ( so you can’t block them) despite numerous polite requests to STOP. Royal pain in the backsides. Please grow-up Engage - you’re 1980 sales tactics will eventually end your business.

18 December 2024
Unprompted review
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Reply from Engage

Hi there, thanks for leaving the review. I have sent you a request for further information on what's happened so we can ensure this doesn't happen again. We are constantly reviewing our internal processes and if you are able to send a little bit more information to us on info@engage.co.uk I can perform a full diagnosis on this review.

I look forward to hearing from you in the near future and my sincerest apologies that this has occurred. Kind Regards

Rated 5 out of 5 stars

What can I say awesome reception from…

What can I say awesome reception from the team and an amazing day. The food exquisite

24 November 2024
Unprompted review
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Reply from Engage

Thanks a lot for the great review Alan. I'm glad you enjoyed the food at one of our events and we hope to see you in the near future

Rated 5 out of 5 stars

Excellent experince

From the moment you enter the venue, the staff meet and greet you and make your time there feel very special. Great discussions with the players and the host was a good laugh! Would recommend Engage Hospitality for a memorable experience for any event.

16 November 2024
Unprompted review
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Reply from Engage

Thank you very much for the great review, i'm glad you enjoyed being able to meet the talent. Hope to see you at an event in the near future

Rated 5 out of 5 stars

Really well run

Really well run, the catering was first rate, and I really enjoyed getting to meet the players.

24 November 2024
Unprompted review
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Reply from Engage

Hi Timothy, thanks a lot for the really positive review. I'm glad you enjoyed the food and had the opportunity to meet some of the rugby legends we had in our ICON facility at Twickenham. Hope to see you at an event in the near future.

Rated 5 out of 5 stars

Amazing day at Twickenham

Amazing day at Twickenham. Great to meet some fantastic former players who were so willing to chat. Service was brilliant
I would highly recommend Engage and the Icon experience

24 November 2024
Unprompted review
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Reply from Engage

Hi Chris, thanks a lot for the review and glad you had an amazing day at Twickenham. Great to hear you met some of the rugby legends we had in our ICON facility. Hope to see you at an event in the near future.

Rated 5 out of 5 stars

Well organised event with excellent staff

Well organised event with excellent staff ensuring people remain fed and watered. Talks from ex rugby players also very good and added to the event

24 November 2024
Unprompted review
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Reply from Engage

Hi James, thanks a lot for the amazing review of your time at the Allianz, Twickenham with us in our ICON facility. Glad you enjoyed our rugby talent for the day and we hope to see you at an event in the near future

Rated 5 out of 5 stars

Top Experience

Great event. The table chats with rugby professionals was brilliant along with the great table service and 3 course meal.

16 November 2024
Unprompted review
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Reply from Engage

Thanks a lot for the review Barry, great to hear you had a nice time at enjoyed the chats with our ICON talent at the Allianz Stadium. Hope to see you at an event in the near future.

Rated 5 out of 5 stars

An amazing day out

An amazing day out, our whole party loved the experience and the food / drink was fantastic.

2 November 2024
Unprompted review
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Reply from Engage

Brilliant to hear you and your party loved the experience with us. Thanks for the review and hope to see you at an event in the near future.

Rated 1 out of 5 stars

Spam Callers...

There have been nonstop cold calls to pitch events for which tickets have become available because clients have 'dropped out' after paying a deposit. Sales reps are clearly being forced to call people who don't want tickets with a sales pitch from the 1980s.

After I asked to be removed from their call list, multiple different numbers were used; now, they've resorted to private numbers. This is an embarrassing company.

12 November 2024
Unprompted review
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Reply from Engage

Hi Mark, thanks for the review. I have requested some information to ensure that you are not called again and I will investigate this matter further. Please do not hesitate to reach out so we can get this resolved for you.

Rated 5 out of 5 stars

Unforgettable

The food was superb, the service was excellent, and the atmosphere electric. Personal attention from the professional players was an added bonus, with time for everybody. Great banter too. One of the better experiences you will ever get, and will not forget.

9 November 2024
Unprompted review
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Reply from Engage

Thanks so much for the excellent review Lee, we're really pleased you had an excellent day at the Allianz Stadium (Twickenham). Looking forward to seeing you at an event in the near future.

Rated 5 out of 5 stars

I hosted a corporate work event for…

I hosted a corporate work event for various clients who are Rugby mad!

The entire ICON experience was excellent, the cleanliness, and food were excellent.

All staff went above and beyond to provide us with drinks and answer any questions.

Would definitely come again for a work event.

9 November 2024
Unprompted review
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Reply from Engage

Thanks a lot Lisa for the fantastic review of ICON, it's fantastic to hear you had a great day at the Allianz Stadium (Twickenham). Hope to see you at an event in the near future.

Rated 5 out of 5 stars

Great company, delivered on excellent customer service

Great company, delivered!
From making the initial inquiry to seating in our premium seats, every part of the experience was well managed, communicated and fantastic.
Amazing stadium too! thank you

6 November 2024
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Reply from Engage

Tracy thanks so much for the fantastic review, brilliant to hear you enjoyed ICON hospitality with us at Allianz Stadium (Twickenham). Hope to see you at an event in the near future.

Rated 5 out of 5 stars

The event isn’t until August 2025 but…

The event isn’t until August 2025 but the experience of booking it was excellent. Just hope the event is as good !

25 October 2024
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Reply from Engage

Thanks a lot for the review Alison, great to know you received a brilliant service from our sales team. Hope you enjoy the event next year

Rated 5 out of 5 stars

Pearcroft Developments

We recently visited the Oval to watch the second test day of the England v Sri Lanka match. Malcom Devlin, Stephen Finn and Ryan Sidebottom were hosting in our suite.
Ryan was an absolute legend from beginning to end. He was engaging, friendly and knowledgeable. He went out of his way to talk to us and showed genuine interest, not just in us but in our business. As someone who knows nothing about Cricket, he made the day informative and enjoyable and represented Engage Icon to the highest level.
Thank you Ryan and thank you Engage.

7 September 2024
Unprompted review
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Reply from Engage

Great to hear you had a brilliant time with our talent on the day at The Oval Emma. Looking forward to seeing you at an event in the near future and I'll let Ryan know the nice feedback!

Rated 5 out of 5 stars

An amazing day at Icon by Engage at The…

An amazing day at Icon by Engage at The Grove on Wednesday! Amazing food, sprinkling of celebrities, great people, perfect golf course and some average golf! Never have I been to an event like this with fantastic food on every hole and some brilliant drinks to wash it down! They even sorted out some fantastic sunshine for the day.

Would thoroughly recommend and hope to be back again next year!

18 September 2024
Unprompted review
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Reply from Engage

Thanks Oli for the great review., glad you had a brilliant time at The Grove for our ICON Golf Day on Wednesday. Hope to see you at one of our editions in 2025.

Rated 5 out of 5 stars

Old Trafford Cricket

Had a fantastic afternoon at Old Trafford for the England cricket despite rain cancelling play. Engage looked after us with great food and drink along with their hospitality. Very good value for money and would highly recommend.

15 September 2024
Unprompted review
Engage logo

Reply from Engage

Thanks a lot for the review Adam, glad you had a great time in our ICON facility despite the rain!

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