For some reason on my moving day my gas was cancelled. I have no idea why it was cancelled and I definitely didn’t cancel it, this was extremely frustrating and I’m not sure how they could allow for t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After doing a compare the market Engie came up the best company with the best deals so I switched; anything to save money on our bills, also what drew me to change was the bonus credits, this made it... See more
Company replied
After receiving information that my meter could not be read, I contacted your office and spoke with an agent who was unfortunately not very helpful. I then had to contact City Power, and afterward c... See more
Company replied
Much easier than previously when I was trewated as a novice. At least this time they recognised I was just changing the tariff I was on, not a new customer.
Company replied
Company details
Written by the company
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
Contact info
Australia
- engie.com.au
3.6
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Predatory practices when trying to leave
Engie has been opaque, extremely difficult and untrustworthy in trying to close an account. I moved out of a property in Adelaide to one interstate in a place Engie doesn't operate. They will not take requests to close accounts online/in writing, and it took multiple attempts and over an hour of my time to try to guarantee a move out by the only way they will let you arrange one when you're closing your account, which is by phone. This feels predatory. You can't honestly tell me it's necessary to make someone call, you're just trying to force people to stay with you.
After wasting an extremely unnecessary amount of my time through a call centre that at no point makes it easy to find the right person to help you, Engie eventually promised that my "move out" was arranged, and I would not be billed after my move out date. But I've just received bills that have both:
- my special meter read fees for my move out, so you can't pretend you didn't know I was moving out
- ongoing charges from after my move out date until now
This has put me back in the position of having to waste even more hours trying to get Engie to do their jobs for something that should be straightforward. I'm on the verge of an Ombudsman complaint, this is so far below standard. Where is my ability to charge Engie for the time wasted? My hourly rate varies from $80-$160 depending on the time of day, so you've genuinely wasted at least a few hundred dollars of my time.
21 January 2026
Unprompted review
Reply from ENGIE
Hi Jade, I'm sorry to hear about your experience and the frustration this has caused. Closing an account should be straightforward, and we regret that this process felt difficult and time‑consuming. Regarding the billing after your move‑out date, we will investigate your account to ensure charges are corrected and that your move‑out is properly reflected. We would also like to review this matter further and encourage you to share your feedback directly with us by accessing this link: https://engie.com.au/feedback-trustpilot. Thank you for bringing this to our attention. Your feedback is important, and we are committed to resolving this matter promptly and improving our processes. Regards, Aeriel.
I have tried to ring as when I go to…
I have tried to ring as when I go to pay on the credit card it keeps coming up with my wrong account number there doesn’t seem to be anywhere to speak to a person.
26 February 2026
Reply from ENGIE
Hi Jan, I'm sorry to hear about your experience.
I understand the challenge you're facing with the account number issue. To get this resolved, please reach out to us directly by calling 13 88 08, Monday to Friday, between 8 AM and 7 PM (AEST) or send an inquiry through this link, https://engie.com.au/feedback-trustpilot. We're committed to helping you get this issue resolved. Cheers, AJ
Reply from ENGIE
Hi Thuy, thank you for your feedback. I'm delighted to know that we met your expectations. Should you have any questions or need further assistance in the future, please don't hesitate to contact us. You can call us at 13 88 08, Monday to Friday, from 8 AM to 7 PM (AEST), or send an inquiry through this link, https://engie.com.au/feedback-trustpilot. We'll be glad to help. Cheers, AJ
Have to call so many times to change it…
Have to call so many times to change it to my name from previous person name
26 February 2026
Reply from ENGIE
Hi Kb, I'm sorry to hear about the difficulties you've experienced trying to change the account name. We strive to make these processes as smooth as possible and it's unfortunate that this hasn't been your experience. If you need further assistance or have any questions, please don't hesitate to reach out to us. You can call us at 13 88 08, Monday to Friday, between 8 AM and 7 PM (AEST), or send us an inquiry through this link, https://engie.com.au/feedback-trustpilot. We're here to help. Cheers, AJ
Reply from ENGIE
Hi Kerri, thank you for sharing your feedback. I'm delighted to hear that the process was so easy for you. Your experience means a lot to us, and we’re glad we could make things simple and straightforward. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Compare Energy Plans
While choosing the package on the website, the informations seemed to be confusing. Perhaps making them more layman tone. Those point forms are brief which were good, but it doesn't bring much clarity. I took a fair bit of time to search and compare those points on Google.
23 February 2026
Reply from ENGIE
Hi Aaron, I’m sorry the plan details felt confusing and took extra time to compare. We appreciate your suggestion to make the information clearer and more straightforward, and I’ll share this with our team so we can improve the way we present our packages. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Regards, Aeriel.
The join up was fine
The join up was fine, Too early to review the whole experience though
16 February 2026
Reply from ENGIE
Hi Jhan, thank you for sharing your feedback. I'm glad to hear the join-up process went smoothly. If you ever need further assistance, please don’t hesitate to reach out to us via Facebook private message or by calling 13 88 08. We are available Monday to Friday, 8:00 AM to 7:00 PM (AEST), and we’ll be happy to assist you. Cheers, AJ
Quick and easy 👍🏼
18 February 2026
Reply from ENGIE
Hi Stephen, thank you for sharing your experience, I'm glad to hear it was quick and easy. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Reply from ENGIE
Hi Rubal, appreciate your kind words. I'm happy to hear that you’ve had a great experience with us so far. Your kind words mean a lot, and we look forward to continuing to provide you with excellent service. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Simple and easy change provider
19 February 2026
Reply from ENGIE
Hi Graham, thank you for sharing your thoughts. I truly appreciate your feedback and are glad to know about your experience. Your comments help us continue improving our service, and we look forward to supporting you further. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Regards, Aeriel.
Great service
So far my experience with Engie has been great. The staff I’ve spoken to have been really helpful, and they’ve offered some good energy deals.
16 February 2026
Reply from ENGIE
Hi Adam, thank you for sharing your experience. I'm delighted to hear that you’ve found our service helpful and that our team has been able to offer you good energy deals. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Very shifty business
I was put on the wrong plan when signing up online, so I would miss out on the Feed In Tarriff credit. Also they hide the rates making it difficult to see how much they will charge you with their high rates.
18 February 2026
Reply from ENGIE
Hi Red, I’m sorry to hear about your experience and the frustration it has caused. I understand how important it is to be on the correct plan and to have clear visibility of rates and credits such as the Feed‑in Tariff. I’d like to assure you that we take these concerns seriously. To assist you further, I’d like to review your account details and ensure everything is corrected. Please contact us via Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to check this thoroughly with you. Regards, Aeriel.
Easy move!
The process of moving house was made so simple - a few clicks and it was all sorted. Everything worked as planned … I wish everything else worked as smoothly!
2 February 2026
Reply from ENGIE
Hi Lorna, I'm glad to hear that your moving process went smoothly and everything worked as planned. It’s wonderful to know we could make things easier for you. If you ever need further assistance in the future, please don’t hesitate to reach out. You can send us a private message on our Facebook page, or give us a call at 13 88 08 (Mon–Fri, 8am–7pm AEST). Thank you again for sharing your experience with us. Cheers, AJ
Quick good service
16 February 2026
Reply from ENGIE
Hi El, thank you for your feedback. I'm pleased to know you found our service quick and good. Your feedback means a lot to us. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Did our own research and applied to…
Did our own research and applied to change. Made very easy for us
11 February 2026
Reply from ENGIE
Hi Janet, thank you for sharing your experience. I'm delighted to hear that the process was made easy for you after doing your own research and applying to change. Your feedback means a lot to us, and we’re glad we could support a smooth transition. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Easy signup process
12 February 2026
Reply from ENGIE
Hi Keetan, thank you for sharing your feedback. I'm glad to hear the signup process was easy for you. Your experience matters to us, and we appreciate you taking the time to let us know. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Thanks, Aeriel.
Signing up to ENGIE was easy
Signing up to ENGIE was easy. The online information was clear, and switching to the new plan was straightforward and hassle-free.
12 February 2026
Reply from ENGIE
Hi Liddle, thank you for your feedback. I'm delighted to hear that signing up with ENGIE was easy and that you found the online information clear. It's great to know that switching to your new plan was straightforward and hassle-free. If you ever need further assistance in the future, please don't hesitate to contact us. You can reach us at 13 88 08, Monday to Friday, from 8am to 7pm (AEST), or send us a private message on our Facebook page. We're glad to help. Cheers, AJ
The best deal also bonus credit attracted me.
After doing a compare the market Engie came up the best company with the best deals so I switched; anything to save money on our bills, also what drew me to change was the bonus credits, this made it even more enticing to join. Thank you
11 February 2026
Reply from ENGIE
Hi Sonia, thank you for choosing Engie as your energy provider. I'm glad to hear that our competitive deals and bonus credits made the switch worthwhile for you. If you ever need further assistance or have any questions, please don't hesitate to reach out to us. You can contact us at 13 88 08, Monday to Friday, from 8am to 7pm (AEST), or send us a private message on our Facebook page. We're here to help. Cheers, AJ
Simple fast and clear sign up process
11 February 2026
Reply from ENGIE
Hi Craig, I'm glad to hear that you found our sign-up process simple, fast, and clear. If you ever need further assistance in the future, feel free to call us at 13 88 08 from Monday to Friday, 8am-7pm (AEST), or send us a private message on our Facebook page. We'll be happy to help. Cheers, AJ
Reply from ENGIE
Hi Casey, I'm so glad to hear that the sign‑up process was fast and convenient for you. Making things simple and hassle‑free is always our goal, and it’s great to know we delivered on that. Thank you for choosing ENGIE. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
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