The English Grocer Reviews 

I wanted to remove a star for late delivery. But they kindly gave me extra goods to make up for it. Thank you English Grocer

Last Friday, after more than 3 months from the order I received the products at home. Unfortunately 8 glass jars out of 24 were broken due to the lack of adequate protection of the glass containers. No indications of “fragile”and of the correct stacking direction of the cardboard box. The English Grocer declared to be sorry for the incident and for the unusual delay in delivery and, as a compensation, proposed a store credit to be used for a future purchase. Appreciated. I will renew my trust in The English Grocer counting on a significant improvement in their shipping system. Five stars score pending…

Update 26.05.24
Still not heard anything. Wish I could give minus stars here. This is a company that is happy to take your money, not deliver and not follow up with their customers. The fact that the customer has to chase them to get an update or a response is laughable.

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Wrote a 1 star review over two weeks ago. Got a response on the same day. Still waiting for the "customer service team" to reach out to me as mentioned.
Disappointment continues...

Like the other customers, how much I wish I had read the reviews before ordering! Of course, always the same story: I placed an order, paid for it, and ... then ... NOTHING, radio silence, despite my emails and phone calls. I am really disappointed and angry and will report this case to my legal insurance. I also plan to make this public through a consumer association.

Never received the order. Months & months later after emailing them multiple times, they changed the status to shipped and then removed the order from the website so it’s no longer found.

Order never received. Similar situation to what I am reading. Ordered Nov. I was sent a payment link dec. Paid immediately. Nothing december. Wrote an email reminder. No response, no goods to date. I really can't be bothered to take further for the sake of approx CHF 70. My time is far too precious. Would just warn to avoid at all cost.

A simple order of some regular and always available products took 2 months and several reminders from my side to be processed. Never again
And after your reply: I immediately ask you to remove my name from your reply. You do not have permission to publish my name.

I have just (20/3/24) taken delivery of the final items of an order placed on 28/6/2023 i.e. nearlly nine months ago. The oher items were delivered on 6/3/24.

I leave readers to draw their own conclusions.

Although the long wait. the products I ordered was what I wanted.... totally satisfied !!!!!
I am working on my next order...:)

Great delivery service via UPS to Texas took 1 week from the time I ordered.
Great to have the taste of home with scones, shreddies and proper tea.
Tea time tonight!

Very good products with a good delivery.

The experience was rather good. Overall no issues apart from the time it took to deliver the goods from the order date.

I wish I had read the reviews before ordering. I passed an order in September 2023. I amended the order to add products in October. When I contacted the company again in October to inquire about when the order would be delivered, they replied to tell me that they were having an issue ordering certain products. That was the last time I heard from them, despite writing three times (in December, January and February) and calling several times to ask for updates. (Calls and voicemails go unanswered.) This is a total scam.

Very helpful and considerate - we were ordering haggis for Burns night and the team were constantly in contact to ensure this would be delivered in time and making sure we received exactly what we were looking for

I ordered some Bacon and crumpets at te beginning of January. Paid full by credit card for the order. Was supposed to receive the order January 23rd. Tried to contact them via email and phone and through there AI bot on ther site. Got a brief response saying they experienced a split to there orders from UK and they will pick my order soon. Max gave me a full refund on request and has offered to complete the order ASAP and get cash payment on receipt of the goods. I hope this can work as its a great concept, i guess everyone experiences teething troubles so im going to give him a chance.

Paid for my food delivery in November!
Received a small partial delivery before Christmas but no re fund for the remaining undelivered items.
My credit card company is trying to recover my money from them!
Total Scam.

Ordered at beginning of December. Payment by Twint confirmed by company, so they got their money. Delivery on 23 December, over 50% of the items i ordered not included. No response since then from the company to several polite e mails and a phone call. Even allowing for Christmas rush and errors, still crap service and unprofessional. probably just fly by night mob who cant actually manage all the orders and deliveries properly.

The things I orderd did not come. Have to got the money back, until this day.

Great communication through WhatsApp and the Turkey crown was one of the best we've had.