British Council English online courses Reviews 

339
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I've wanted to learn english from british teacher who lives in The UK. My dreams come true because of British Council English Online Courses. Offline Class was hard for me whose schedule is alway... See more

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Rated 1 out of 5 stars

Huge disappointment I mostly take private lessons. There are some good teachers, but many others are not attentive and show little interest in what I'm talking. Also the subscription system with fl... See more

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Rated 5 out of 5 stars

I have learnt a lot during group discussion and the class teacher always gave clarity on how to answer questions and phrases and vocabulary. Teacher's were friendly and they try by all means to make e... See more

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Rated 4 out of 5 stars

You can continue studying English at your own pace, selecting the class times that best fit your schedule. Each class brings together people from all over the world, allowing you to hear different... See more

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Company details

  1. #5 of 5 best companies in English language school
  2. #4 of 4 best companies in Language school

About British Council English online courses

Written by the company

The British Council offers a comprehensive range of online English courses to suit various learning needs and preferences. These courses are designed to help students improve their English language skills, prepare for exams, and achieve their personal and professional goals.

Flexible English Online Course
This course provides learners with the ultimate flexibility in their English language journey. Students can customize their timetable and choose classes based on their specific goals and interests. The course offers both small group classes and one-on-one private lessons, allowing students to tailor their learning experience. Classes are available 24 hours a day, 7 days a week, making it convenient for learners with busy schedules.

Fixed English Online Course
For those who prefer a more structured approach, the Fixed English Online Course offers a predetermined schedule of classes. This option is ideal for learners who thrive on routine and want to progress through their English studies at a steady pace with group classes twice a week.

IELTS Coach online
The IELTS Coach online course is specifically designed for students preparing for the IELTS test. This course is delivered by expert teachers who are familiar with the IELTS test format and requirements. Students receive comprehensive training in all four language skills: reading, writing, listening, and speaking. The course also covers essential test-taking strategies, techniques, and tips to help learners maximize their IELTS scores.

Self-Study Course
The English Online Self-Study course is a flexible, low-cost option for independent learners. This course allows students to study English at their own pace and on their own schedule through exercises.


All of these courses benefit from the British Council's expertise in English language education. Students have access to premium learning materials, receive certificates of achievement, and can participate in teacher-led webinars.
Whether you're looking to improve your general English skills, prepare for the IELTS test, or study at your own pace, the British Council's online English courses offer a solution to meet your needs. With expert teachers, flexible scheduling options, and high-quality learning materials, these courses provide an excellent opportunity for learners to achieve their English language goals.

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3.4

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TrustScore 3.5 out of 5

339 reviews

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3.4

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27 reviews in the last 12 months

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Rated 4 out of 5 stars

I like on-line courses

I like on-line courses and also possibilities to study on my own using your platform.

3 January 2025
British Council English online courses logo

Reply from British Council English online courses

We are happy you appreciate our online course and self-study options our platform offers! Your feedback means a lot to us, and we are constantly striving to improve the learning experience. Thank you for sharing your experience. We hope you continue to find our platform beneficial for your learning journey.

Rated 1 out of 5 stars

Despite asking several times nobody…

Despite asking several times nobody called me regarding my complaint and ignoring my request to escalate/refund

3 January 2025
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Reply from British Council English online courses

Dear Munaza Ethisham Zaheer,

Thank you for your feedback, and we are sorry to hear about your dissatisfaction. We can confirm that our team has responded to your request and provided options for resolving your concerns.

We are currently awaiting your response and would be happy to assist further once we hear back from you.

If you have any additional questions or need further clarification, please feel free to contact us.

Kind regards,
The British Council English online courses team

Rated 5 out of 5 stars

Ontime class the teacher they so good i…

Ontime class the teacher they so good i like the way they tought us

19 December 2024
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Reply from British Council English online courses

We are happy you found the class to be on time and that you enjoyed the instructor's teaching style! We hope to see you again in future classes!

Rated 5 out of 5 stars

The Elementary A1 require Basic English.

The Elementary course for me great expirence ,the themes are update situations,the students have to known Basic English to follow lessons.

22 December 2024
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Reply from British Council English online courses

We are happy you had a great experience. We appreciate your feedback about the up-to-date themes and the importance of basic English for optimal learning. It is wonderful to hear that the course content resonated with you and that you found it engaging and relevant.

Rated 5 out of 5 stars

I like to study whit it.

I like to study whit it.
Very usfull.

21 December 2024
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Reply from British Council English online courses

We are happy to hear you find our product useful for your studies! It is wonderful to know it has been a valuable tool in your learning journey, and we appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Everything is awesome.

Everything is awesome.

18 December 2024
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Reply from British Council English online courses

Dear Viktoriia, Thank you for your kind feedback. We are happy that you are enjoying your course.
Kind regards,
British Council English online courses team

Rated 5 out of 5 stars

I like very much British Council…

I like very much British Council English online courses! The topics are diverse, useful and interesting. I really like the listening part, the voices and the interpretation are excellent! I learn the lessons with great pleasure, my English and self-confidence have improved a lot. Thank you very much British Council!

18 December 2024
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Reply from British Council English online courses

Hi Anghel Alina,
We are happy to hear about your positive experience with our online English courses! It is wonderful to know that you find the topics engaging and the listening exercises beneficial. We strive to create a learning environment that is both enjoyable and effective, so we are delighted that you are finding it helpful in improving your English and confidence. Thank you for your kind words and for choosing our courses.
Kind regards,
British Council English online courses team

Rated 4 out of 5 stars

It s was good 🥹 I like this…

It s was good 🥹 I like this experience!so sad to leave

14 December 2024
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Reply from British Council English online courses

We're so happy to hear you enjoyed your experience! It's always bittersweet to say goodbye, but we hope you'll come back and visit us again soon.

Rated 4 out of 5 stars

It would be great if there is a…

It would be great if there is a possibility to buy credit for online classes by self-study students not as a subscription but as an on-demand paid pack of credit.

12 December 2024
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Reply from British Council English online courses

Hi Natalia,
We appreciate your feedback and are happy that you like your course.
Thanks also for your suggestion for offering credit for online classes as an on-demand purchase option for our self-study courses. We value your input and will consider it as we continue to improve our offerings.
Kind regards,
British Council English online courses team

Rated 1 out of 5 stars

there is only excirses

there is only excirses , not the classe it self !
We don't understand what is expected !

Answer to the British response:

Thanks for your reply. I wanted to share a bit more about my concerns.

You’re absolutely right about the offer I took BUT when we’re trying to learn on our own, having lessons to explain the rules or concepts is so important. They don’t have to come from a teacher, but we need something clear to guide us before jumping into exercises.
WIHTOUT that, it feels like we’re expected to figure things out on our own, which can be really FRUSTRATING.

Right now, the solution feels INCOMPLETE because it SKIPS that crucial step. We need to be able to see and understand the rules first, then apply them. Otherwise, it’s hard to make real progress.

To be honest, I was disappointed by your answer. It feels like this approach is more about PUSHHING people toward the more EXPENSIVE option, which costs about five times more.

That’s really frustrating because it feels like the current solution isn’t designed to help people truly learn—it’s just a stepping stone to upsell something else.

11 December 2024
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Reply from British Council English online courses

Dear Hanae,

Thank you for sharing your feedback. We have reviewed your account and see that you purchased a self-study course, which is designed to consist of exercises only. If you are looking for classes, these can be added to your subscription as needed.

Alternatively, if you are interested in a course that primarily focuses on live classes, our flexible English online course might be a better fit for your needs. Our customer service team will reach out to you shortly to provide more information.

We appreciate your feedback and look forward to assisting you further.

Kind regards,
British Council English online course team

Rated 3 out of 5 stars

IELTS COURSE

I bought the IELTS course, and I found it unfriendly; it was challenging to navigate through the portal. It seems designed to spend money on it because every module is locked. I felt stuck. IELTS gave me another free course, which was way more helpful than this one.

10 December 2024
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Reply from British Council English online courses

Dear Jocelyne,

Thank you for sharing your feedback. We are sorry to hear that you found our IELTS Coach online course challenging to navigate and that it did not meet your expectations. Our goal is to provide a user-friendly experience, and we are disappointed to hear that you felt stuck while using the portal.

The modules in our courses are designed to unlock progressively as part of a structured learning journey with each class, but we understand that this might not align with every learner's preferences. We appreciate your feedback and will use it to continue improving our platform.

Thank you again for bringing this to our attention.

Kind regards,
British Council English online courses team

Rated 1 out of 5 stars
British Council English online courses logo

Reply from British Council English online courses

We are sorry to hear that you are not having a positive experience with our course. To understand better what happened, our customer service team will reach out to you.
Kind regards,
British Council English online courses team

Rated 1 out of 5 stars

Just use it and see

7 December 2024
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Reply from British Council English online courses

We are sorry to hear that you are not having a positive experience with our course. To understand better what happened, our customer service team will reach out to you.
Kind regards,
British Council English online courses team

Rated 5 out of 5 stars

Many thanks to British Council

Many thanks to BC, It is quite helpful for me to practice English. So many outstanding teachers and enthuasistic learners are also remarkable point.

5 December 2024
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Reply from British Council English online courses

We appreciate your kind words and are happy to hear that you are finding our course helpful to improve your English. It is wonderful to hear that our teachers and learners are creating a positive and engaging environment.

Rated 5 out of 5 stars

I really enjoy these classes.They give…

I really enjoy these classes.They give me a lot. They teach me how to understand, how to use the words, how to ask a question. I really enjoy them.

28 November 2024
Unprompted review
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Reply from British Council English online courses

Dear Fah Love,
We are happy to hear you're enjoying the classes!

It is wonderful to know that you are finding them valuable and that they are helping you develop your understanding and skills. We are committed to providing enriching learning experiences, and your feedback is truly appreciated.

Best regards,
British Council English online courses team

Rated 4 out of 5 stars

I am really pleased with the British…

I am really pleased with the British Council English Online. The private classes and varied activities make learning enjoyable, with professional and kind teachers enhancing the overall experience. The curriculum covers new grammar aspects and vocabulary, which I find engaging during my daily sessions. Despite being retired, the method keeps me motivated to improve my English, especially in constructing sentences. Interacting with people from different continents adds value to the learning process. Overall, the subjects are interesting and useful, making it a worthwhile experience. Thank you!

18 October 2024
Unprompted review
British Council English online courses logo

Reply from British Council English online courses

Dear Cloudia,
We appreciate your kind words and are happy to hear about your positive experience with British Council English Online. It is wonderful to know that you find the private classes and activities engaging, and that our teachers have made a positive impact on your learning journey.
We are glad you're enjoying the curriculum, finding it both interesting and useful. It is inspiring to hear how the program has motivated you to improve your English, even in retirement. We value your feedback and are committed to providing a high-quality learning experience for all our students.

Best regards,
British Council English online courses team

Rated 1 out of 5 stars

Disappointing Service and Delayed Refund

I am extremely disappointed with the British Council's recent service. Despite numerous follow-ups, the refund for my Enquiry on Results (EOR) fee has been significantly delayed. The lack of timely communication and resolution is truly frustrating. I am waiting for my refund for 9 weeks already and still nothing!

I urge the British Council to improve their customer service and expedite the refund process.

12 September 2024
Unprompted review
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Reply from British Council English online courses

Dear Michaela,

Thank you for sharing your feedback with us. We are very sorry to hear about your experience with the delayed refund for your Enquiry on Results (EOR) fee, and we understand how frustrating this situation must be.

We would like to clarify that this account is dedicated to British Council English Online courses, which are separate from IELTS test services, including EOR processes. However, we take your concerns seriously and have shared your feedback to ensure they are aware of the issue.

For further updates or assistance regarding your EOR refund, we recommend contacting the IELTS customer service team directly, as they are best equipped to resolve this matter.

We appreciate your patience and understanding, and we hope this issue is resolved for you quickly.

Kind regards,
British Council English online courses team

Rated 5 out of 5 stars

Very reactive team

Very reactive team, when I asked to be upgraded ;)
Great teachers, polite, alert and making everyone participate in.
Teaching documents were good and accurate.
XXX

1 September 2024
Unprompted review
British Council English online courses logo

Reply from British Council English online courses

We appreciate your kind words about our team and the quality of our teaching materials. We're glad you found the course engaging and beneficial.

Rated 1 out of 5 stars

Not what I expected

I was never able to speak with a person who gave me information or guidance about the resources and conditions of the program. Despite having only taken one session and trying to cancel my membership, it was automatically renewed (I wasn't aware) and I was charged another monthly fee. In short, I paid 2 months for a service that did not meet my expectations despite I only used 1 session, and I never found an easy way to speak with anybody to help clarify customer doubts.

22 October 2024
Unprompted review
British Council English online courses logo

Reply from British Council English online courses

Dear Jairo,

We are sorry to hear that your experience with our service did not meet your expectations.

We regret that you were unable to speak with someone to get the information and guidance you needed regarding the resources and conditions of the program. We strive to make our customer support easily accessible, and we apologize if this was not the case for you.

Regarding the renewal and charges, our program operates on a monthly subscription model, meaning that payments are automatically processed at the start of each subscription period. We do our best to communicate this clearly during the sign-up process as well as on the student platform. Our customer service team will be reaching out to you shortly to support you and find a solution.

Your feedback is important to us, and we take it seriously as we continue to improve our service. If there is anything else you would like to discuss, please do not hesitate to get in touch with us directly.

Kind regards,
British Council English online courses Team

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