UK ENIC - formerly UK NARIC Reviews 364

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as excellent, efficient, and professional, often highlighting its convenience and reliability. People frequently commend the quick response times and the clear communication, noting that queries are answered promptly and thoroughly. The staff are often described as helpful, well-informed, and courteous, contributing to a smooth and stress-free user experience. However, some customers also noted significant dissatisfaction, citing issues with delays, unhelpful staff, and a lack of transparency, leading to frustration and even lost job opportunities. A few other people also felt that the service was a waste of money, particularly when specific qualifications were not recognized or when additional, difficult-to-obtain information was requested after payment.

What people talk about most

Service

Consumers find service to be positive, with many expressing high satisfaction and recommending it to others.... See more

Response time

Customers generally report positive experiences with response times, noting prompt and quick replies to... See more

User experience

Reviewers highlight positive aspects of user experience, describing it as straightforward, easy, and smooth.... See more

Customer service

People report positive experiences with customer service, highlighting helpful and efficient staff who take... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recommend everyone from another countries, who wants to prove any education achieved outside from the UK, to use UK ENIC service. Their service works perfectly and all on time. I am very sati... See more

Company replied

Rated 5 out of 5 stars

Enic is the fastest way in the UK to have a comparability statement. The service was really fast, I applied Monday and got my statement the week after; the customer service was amazing as well. They... See more

Company replied

Rated 5 out of 5 stars

Very convenient service. Easy and cost benefit for non uk residents since its fully digitalized. no need of postal service at all. Im very satisfied with UK Enic service.

Company replied

Rated 5 out of 5 stars

I've had a great experience with UK ENIC. It was helpful in translating my diploma. Quick and easy to fill out online. Got quick answers in any questions.

Company replied


Company details

  1. Educational institution
  2. Employment Centre
  3. Information Bureau

Written by the company

(We are not connected with ENIC Sports Inc) The UK's national organisation for recognising international qualifications and skills. Formerly known as UK NARIC UK ENIC is a leading information service provider offering impartial, trusted judgement on international qualifications. Our services have been developed to ensure that the skills, competencies and qualifications of those coming to the UK to work, study, practice or settle are recognised at the appropriate level. UK ENIC also supports every university in the UK, all colleges that admit international students, employers, professional bodies, UK Government departments, and immigration advisers understand more about educational, vocational and professional systems outside the UK. UK ENIC is the designated United Kingdom national organisation for the recognition and comparison of international qualifications and skills. We perform this official function on behalf of the UK Government. Operating under contract to the Department for Education (DfE), UK ENIC serves as the UK’s information point on the recognition of overseas qualifications. We also provide the only official source of information on international education systems and qualifications attained from outside the UK, as prescribed by the Lisbon Recognition Convention. UK ENIC is part of the European Network of Information Centres (ENICs) and the wider ENIC-NARIC network. The United Kingdom is a signatory of the Lisbon Recognition Convention which obliges the signatory nations to make arrangements for recognising qualifications across borders and to provide information on education systems and higher education institutions. UK ENIC provides these services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

364 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Highly professional and well accepted…

Highly professional and well accepted globally. I am fully satisfied with UK ENIC's services

15 July 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, we're delighted that you're so happy with the service.

Best wishes, UK ENIC

Rated 5 out of 5 stars

The timeframe in reviewing submitted…

The timeframe in reviewing submitted documents within few weeks of submission is laudable. Quick response to any updates raised is also encouraging. I recommend this company

4 September 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Akinbode.

We are delighted that you're so happy with the service and found the regular updates helpful.

Best wishes, UK ENIC

Rated 5 out of 5 stars

Amazing service

i lost my code and called them they sort out in free mins, super good service

17 July 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, we're pleased to see we could help with your enquiry.

Best wishes, UK ENIC

Rated 1 out of 5 stars

It would be more transparent and

It would be more transparent and, frankly, more honest if UK ENIC listed on their website the overseas qualifications they will not give a statement of comparability for. Instead they let applicants apply wasting both time and money.

6 August 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Dear John

Thank you for your comments and review. We are sorry to read that you're unhappy with the outcome of your application.

We requested further information via Trustpilot to help look into your complaint for you, however did not receive a response. You're welcome to follow the complaint guidance on the "contact us" section of our UK ENIC website.

Due to the changing nature of recognition, and the vast number of qualifications internationally, it is simply not possible to publish qualifications and their comparisons online.

Our methodology considers the following criteria:
- Level of the qualification in the context of its home education system at the time of completion
- Entry requirements
- Volume of study
- Course structure, style and content
- Mode of delivery
- Assessment methods
- Learning outcomes
- Progression routes and rights

This helps facilitate an outcomes-based approach to evaluation of qualifications.

We look forward to receiving the details requested via Trustpilot, to be able to clarify your application further.

Kind regards
UK ENIC

Rated 5 out of 5 stars

I recommend everyone from another…

I recommend everyone from another countries, who wants to prove any education achieved outside from the UK, to use UK ENIC service. Their service works perfectly and all on time.

I am very satisfied that I chose them.
Thank you UK ENIC

MK

15 July 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Mary.

We're delighted that you're so happy with the service.

Best wishes for the future, UK ENIC

Rated 1 out of 5 stars

It is a complete waste of your time if…

It is a complete waste of your time if you ask for a comparability statement for the US qualification GED. They will simply say there is no comparability. Save your money.

1 August 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your comments.

We are sorry that you are unhappy with the outcome of your evaluation.

Unfortunately not all qualifications internationally have a comparable level to UK education systems.

You can request further clarification from our reassessments team via https://www.enic.org.uk/individuals/reassessments on how we came to evaluate your GED.

Kind regards
UK ENIC

Rated 1 out of 5 stars

Terrible, unprofessional customer service

After I received my statement of comparability, I sent them a message with two simple queries.

The first one was about whether the qualification title in English was equivalent to specific degree I was asking about - "Bachelor of Arts" (this is a simple yes/no question). The second query was about a sentence they included in my statement saying that I had not provided a certificate of completion for my secondary education, but only transcripts. I explained to them that the institution where I graduated didn't issue a separate certificate, but a single document where the front side contains the transcripts and the reverse of the document contains what is equivalent to a certificate, signed and stamped by the relevant authorities. In their response, they ignored my first query altogether. For my second query, they said I had to reapply again (pay again) and submit the missing certificate, which I had already submitted.

I sent them another message explaining that my first query had not been answered, and that they had not understood the documentation I sent them, since what they were asking me to send is something I had already submitted in my original application. In the new response, they sent me a link to their website with general information about the statement of comparability instead of answering my yes/no question (appalling), and suggested that I could apply for a reassessment, despite I provided a clear explanation about the comment in my statement of comparability that was factually incorrect.

In summary: I paid a hefty fee to receive a statement of comparability that contained factually incorrect information (which I proved and explained to them), yet they ignored me, refusing to correct the error, plus ignored a simple yes/no question by sending me a link that didn't answer my question. They just don't care once they got your fee, and ignored my queries with generic templates - very disappointed by this unprofessional service.

15 August 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We are sorry that you're unhappy with the service .

We have asked for further information to record and investigate your complaint, however you did not respond to this request. We are committed to investigating all such complaints as per our complaints policy https://www.enic.org.uk/contact-us/complaints

We are committed to provide an effective service and welcome the opportunity to look further into the matters you have raised. Please follow the above complaints process should you want us to follow up this matter for you.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The process was clear, professional, and fast. I received my qualification recognition without any issues, and the staff were always helpful and responsive. Highly recommend UK ENIC for anyone needing their overseas qualifications recognised in the UK.

10 August 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're delighted that you're so happy with the service.

Best wishes, UK ENIC

Rated 5 out of 5 stars

Easy and with in time

22 June 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, we're delighted that you're so happy with the service.

Kind regards
UK ENIC

Rated 5 out of 5 stars

I recently used UK ENIC’s services

I recently used UK ENIC’s services, and I was thoroughly impressed from start to finish. The entire process was handled with the utmost professionalism; every step was clear, transparent, and efficient. Communication was prompt and courteous, and any queries I had were answered in detail, leaving no uncertainty.
UK ENIC not only delivered exactly what I needed but did so in a way that made the whole experience stress-free. Their combination of knowledge, efficiency, and customer care truly sets them apart. I would highly recommend UK ENIC to anyone seeking reliable and professional credential evaluation services.

20 April 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're thrilled that you're so happy with the service, and glad that you found the service so helpful.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

The quick and easy few step process…

The quick and easy few step process made it easier and faster.

8 August 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and feedback.

We're delighted that you're so happy with the service.

Best wishes, UK ENIC

Rated 5 out of 5 stars

Very useful to compare your certificate…

Very useful to compare your certificate with the UK standard

25 July 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're delighted that you're so happy with the service.

Best wishes, UK ENIC

Rated 5 out of 5 stars

Good customer service

I applied for a Statement of Comparability and initially encountered an issue that required me to raise a complaint. Once the matter was escalated, the Quality Manager personally got in touch, offered a sincere apology, and ensured my application was treated as a priority. I truly appreciate that human errors can happen, and I’m very satisfied with how professionally and promptly my complaint was handled. Excellent customer service in the end – thank you!

19 June 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, we are sorry to read that you are disappointed with your experience.

We have requested further information via Trustpilot to investigate your complaint - please do respond to this to enable us to look into this matter further for you.

Your complaint will then be recorded and investigated and a manager will respond to you accordingly.

Kind regards
UK ENIC

Rated 1 out of 5 stars

Disconcertingly unprofessional

They have been asking for documents that I have already uploaded and they keep asking other types of certificates that are not THE SAME that are used in the UK. I may be mistaken, but I thought the whole point of the job is that ENIC has to create the equivalent to other certifications PRECISELY because they are different elsewhere. It’s an appalling service.

1 May 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

We are sorry to hear that you are unhappy with the service.

We have requested further information to help investigate your complaint.

As you have not yet responded to this request, please contact us via feedback@ecctis.com quoting your application enquiry number to allow us to look further into this matter for you.

Kind regards
UK ENIC

Rated 5 out of 5 stars

It was a nice experience

It was a nice experience, it helps me a lot how the work was made. I just upload the information and the results were there, at some point I had a problem with a document, I recieved a notification to change it and everything was confortable to do it.

20 March 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, we're delighted that you're so happy with the service, and the guidance provided regarding your documents.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

The application and process went…

The application and process went smoothly and faster than expected. Suitable avenue for communication and timely assistance.

19 February 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're so pleased that you found the service straightforward and with a timely outcome.

Best wishes, UK ENIC

Rated 5 out of 5 stars

My experience about ENIC

The company is providing on time information about the application process. The company time frame is very exact.

16 March 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're delighted you're so happy with the service and timeframes.

Kind regards, UK ENIC

Rated 5 out of 5 stars

I recently used UK ENIC to evaluate my…

I recently used UK ENIC to evaluate my foreign qualifications and I couldn't be more satisfied with the service I received. From the outset, the application process was straightforward and user friendly. The turnaround time was impressive, I received my evaluation report sooner than I anticipated, the evaluation report was comprehensive and clearly outlined how my qualifications compared to UK standards
The customer support team was responsive and helpful
Overall, I recommend UK ENIC to anyone seeking to have their international qualifications recognised in the UK
Nyarai

4 April 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you so much for your comments and review.

We're delighted that you found the support from our customer service team so helpful, and the overall service exceeded your expectations.

Best wishes, UK ENIC

Rated 1 out of 5 stars

they are unprofessional with no ethics.

On 18/02/2025, I ordered and paid for a hard copy of my Statement of Comparability. I provided a complete and accurate address at the time of application, filling all required fields correctly. Nevertheless, I was wrongly informed that my address was incomplete.
Following your advice, I requested a reprint within the three-month window and paid an additional 8 Euros. Despite complying fully and acting within the stated timeframe, I was later told that you could not send the hard copy due to an “environmental policy” — a condition that was never disclosed at the time of purchase or reprint request.
After I raised a complaint, I was incorrectly told that the three-month window had expired, even though I had made the reprint request well within the allowed period. they are unprofessional with no ethics.

26 April 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Dear Ethar - we're sorry to hear that you're unhappy with the service provided.

We have asked for further information via Trustpilot to look into this further for you. Please respond to this so we can assist you further.

Kind regards
UK ENIC

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