UK ENIC - formerly UK NARIC Reviews 364

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as excellent, efficient, and professional, often highlighting its convenience and reliability. People frequently commend the quick response times and the clear communication, noting that queries are answered promptly and thoroughly. The staff are often described as helpful, well-informed, and courteous, contributing to a smooth and stress-free user experience. However, some customers also noted significant dissatisfaction, citing issues with delays, unhelpful staff, and a lack of transparency, leading to frustration and even lost job opportunities. A few other people also felt that the service was a waste of money, particularly when specific qualifications were not recognized or when additional, difficult-to-obtain information was requested after payment.

What people talk about most

Service

Consumers find service to be positive, with many expressing high satisfaction and recommending it to others.... See more

Response time

Customers generally report positive experiences with response times, noting prompt and quick replies to... See more

User experience

Reviewers highlight positive aspects of user experience, describing it as straightforward, easy, and smooth.... See more

Customer service

People report positive experiences with customer service, highlighting helpful and efficient staff who take... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recommend everyone from another countries, who wants to prove any education achieved outside from the UK, to use UK ENIC service. Their service works perfectly and all on time. I am very sati... See more

Company replied

Rated 5 out of 5 stars

Enic is the fastest way in the UK to have a comparability statement. The service was really fast, I applied Monday and got my statement the week after; the customer service was amazing as well. They... See more

Company replied

Rated 5 out of 5 stars

Very convenient service. Easy and cost benefit for non uk residents since its fully digitalized. no need of postal service at all. Im very satisfied with UK Enic service.

Company replied

Rated 5 out of 5 stars

I've had a great experience with UK ENIC. It was helpful in translating my diploma. Quick and easy to fill out online. Got quick answers in any questions.

Company replied


Company details

  1. Educational institution
  2. Employment Centre
  3. Information Bureau

Written by the company

(We are not connected with ENIC Sports Inc) The UK's national organisation for recognising international qualifications and skills. Formerly known as UK NARIC UK ENIC is a leading information service provider offering impartial, trusted judgement on international qualifications. Our services have been developed to ensure that the skills, competencies and qualifications of those coming to the UK to work, study, practice or settle are recognised at the appropriate level. UK ENIC also supports every university in the UK, all colleges that admit international students, employers, professional bodies, UK Government departments, and immigration advisers understand more about educational, vocational and professional systems outside the UK. UK ENIC is the designated United Kingdom national organisation for the recognition and comparison of international qualifications and skills. We perform this official function on behalf of the UK Government. Operating under contract to the Department for Education (DfE), UK ENIC serves as the UK’s information point on the recognition of overseas qualifications. We also provide the only official source of information on international education systems and qualifications attained from outside the UK, as prescribed by the Lisbon Recognition Convention. UK ENIC is part of the European Network of Information Centres (ENICs) and the wider ENIC-NARIC network. The United Kingdom is a signatory of the Lisbon Recognition Convention which obliges the signatory nations to make arrangements for recognising qualifications across borders and to provide information on education systems and higher education institutions. UK ENIC provides these services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Unfortunately we have to use this…

Unfortunately we have to use this service and they know that.
They charge 18 pounds for special delivery which is 3 times higher the normal price.
They also charge you for e statement although you didn’t ask for .

19 February 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Ahmed, thank you for your review and comments about the delivery options to receive your Statement.

We have asked for further information via Trustpilot, so we can check over your order details - however you have not responded to this request, and we would ask that you contact us via feedback@ecctis.com - including your application enquiry number.

Use of our service is not mandatory, and our Statements are an excellent source of information for guidance on the use of overseas qualifications, and how they compare to the Regulated Qualification Framework levels in the UK.

UK ENIC is the designated United Kingdom national agency for the recognition and comparison of international qualifications and skills. We perform this official function on behalf of the UK Government.

Operating under contract to the Department for Education (DfE), UK ENIC serves as the UK’s information point on the recognition of overseas qualifications. We also provide the only official source of information on international education systems and qualifications attained from outside the UK, as prescribed by the Lisbon Recognition Convention.

The fees we charge for each delivery option reflect the costs for postage and packing. During the order process, applicants are asked how they wish to receive their documents.

We recommend using the eStatement option, which is more environmentally friendly, and allows a digital, verifiable Statement, to be issued, for download via the Ecctis account.

We will only charge for this service if it is selected during the order and checkout steps, and you will have been required to check and confirm the order summary which details how you will receive the Statement, before making payment.

Individuals are able to amend the delivery options at that stage, before proceeding to the online payment service.

Please do contact us if you wish to query this further.

Kind regards
Andy Barnfield
Head of Individual Services, UK ENIC

Rated 5 out of 5 stars

Quick Response

28 November 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Charles.

We're delighted that you are so happy with the service and experience.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

Excellent cooperation

7 December 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Eva.

The team work very hard here to provide a world-class service and we're delighted that you're so happy with your experience of using the UK ENIC services.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

Ovefall service was great

Ovefall service was great. I am happy about the seevice. about the staff behaviour, and time management.

23 January 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Rukhsana.

We are delighted that you had such a great experience when using our services.

Best wishes - UK ENIC

Rated 5 out of 5 stars

Professional and friendly

One the most responsive organisation I have dealt with it. They are very professional and hands on job. The staff are really helpful and friendly

21 August 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and feedback, Mursel.

We really appreciate you sharing your experience, and are delighted that you're so happy with the service we provided.

We have shared your feedback with the team.

Kind regards
Ecctis

Rated 5 out of 5 stars

Very supportive and informative

The service and assistance provided were clear, concise, and immensely helpful. Truly appreciate the support!

11 December 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and lovely comments, Tatiana.

Your comments have been shared with the team here, who work incredibly hard to provide a great service for all of our service users.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

Brilliant service

Brilliant service ! Girls on the phone were very helpful ! Thank you so much for helping sort out my statement of comparability.

8 December 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your comments and review, Sabrina.

The whole team work very hard to provide an excellent service, and your comments have been shared with them.

Thank you for sharing your experience.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Reliable, trustworthy, user friendly service.

Service is extremely reliable and trustworthy, staff is extremely courteous, all messages and emails are responded in a timely manner, facilities are easy to use, and the documents for which I had applied are delivered sooner than estimated. No issues whatsoever.

30 October 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Antony.

We're delighted that you're so happy with the service and have shared your comments with the team here, who work so hard to ensure we provide such a high standard of service.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

The response time was very accurate

The response time was very accurate. Directive on how to apply was followed appropriately thus getting the right feedback was timely too.

10 October 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review, Chinedu.

We're delighted that you found the application process easy to follow, with relevant feedback throughout the application steps.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Got my e statement as well as the…

Got my e statement as well as the physical statement within the mentioned due dates. Moreover each n every query was answered timely.
Thanks and regards

19 September 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Dear Amna

Thank you for your review and comments.

We're delighted that you found the experience of such a high standard, and that our service team were able to answer your questions quickly and effectively.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

Excellent follow-up services

30 September 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, we're delighted to see how happy you are with the service provided.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

professional and fast service

I really appreciate that they done my NARIC documents earlier than expected.
team communicating was professional.
Thank you

1 August 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, we're delighted to see how happy you are with the service provided.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

Best organisation in uk

My name is Miss Vivien Oti Obodoruku from Nigeria, my experience was very great with department of education United Kingdom, the stuffs are very good at communication and update of processing qualification and delivery. I want to recommend anyone looking forward to relocating to UK apply for statement of comparability at NARIC.

29 October 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Vivien, we're delighted to see how happy you are with the service provided.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

Accurate, explicit and very quick

I was pleased with the accuracy, explanations and guidance. Plus it was completed quickly and sent for next day delivery by post.

31 August 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Elena. We're delighted to see how happy you are with the service provided.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

Nothing but the best and fast service

Nothing but the best and fast service. Thank you so much!

21 August 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Naser.

We're delighted that you're so happy with the service you received.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

honest customer service.

My experience was the timing and scheduled of the task carried out by ENIC, they keep to time. They have their customer needs at heart. The site was very wonderful. user friendly, very easy to navigate with a lot of informations on the site.

29 July 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Onoja.

We're delighted that you're so happy with the service you received.

Best wishes for the future
UK ENIC

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