En Route Jewelry Reviews 

4,339
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,720 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful and unique jewelry designs, noting that pieces elevate their look and suit various styles. Many highlight the excellent quality, mentioning items wear well, last long, and resist tarnishing, even with daily use. People also appreciate the affordable pricing, finding the products reasonably priced for their quality. Additionally, speedy shipping and attractive, secure packaging are consistently mentioned as positive aspects. However, some people were dissatisfied with product quality, reporting items felt cheap, broke quickly, or showed signs of tarnishing. Specific concerns included jewelry breaking after minimal wear, defects upon arrival, and coatings coming off, leading to questions about durability and value.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the jewelry's quality, durability, and... See more

Quality

Customers had positive experiences with quality, frequently praising the durability and appearance of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Order

People report positive experiences with order, with many customers praising the smooth and easy ordering... See more

Price

Clients share positive opinions on price, with many reviewers finding the jewelry to be affordable and of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Products are exactly as shown in pictures, and of really good quality (despite not being solid gold/silver). Very affordable, speedy shipping and nice packaging. I’ve ordered several times off En Rout... See more

Rated 5 out of 5 stars

The experience with En Route Jewelry was just amazing! The ordering process worked out very well when I ordered a gift for my friend. The delivery was fast and when it came it came in the most adorabl... See more

Rated 5 out of 5 stars

I really love this jewelry brand!! I have a few pieces from them now & have never had an issue with them. The pieces are so unique & so beautiful! Will definitely keep purchasing from them in the futu... See more

Rated 5 out of 5 stars

Beautiful jewellery !! Wears very well and looks gorgeous, one of my favourite brands. Have recommended to many friends x


Company details


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4.8

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,339)

1,871 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

The prices are affordable and the products have good quality. I'm really happy with my purchase

6 May 2026
Unprompted review
Rated 5 out of 5 stars

The jewellery is great

The jewellery is great! I ordered a dripping gold belly ring and I for the price I wasn’t expecting such good quality and it came within a week presented in a gorgeous box and bag

26 May 2026
Unprompted review
Rated 5 out of 5 stars

En Route Jewels is one of my absolute…

En Route Jewels is one of my absolute favorite places to shop for jewelry! Their pieces are stunning, timeless, and made to last without tarnishing quickly. It’s one of the few brands I can confidently say I’ll keep coming back to again and again.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

En route has the most stunning…

En route has the most stunning jewelry!!! I've ordered a couple times now and the shipping, packaging, and quality of the jewelry all feels so luxurious. They have really unique (not basic at all) designs

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Bad quality

I ordered 2 different products, one was these earrings and one droplet necklace. The 'silver' coating of the earrings were coming off and making my hand black when i touched it when I took them out of the package already for the first time. The droplet necklace on the otherhand, came completely broken. So I got into contact with customer service, they resent me the earring. That ended up coming in a dirty stained box and since the necklace was sold out they said that I would get automatic discount on my next purchase on the checkout. Which turns out not to be the case, there is no discount at all!
In short, do not trust this site, products are damaged, bad quality and they don't hold their promises. Such a waste of money :(

1 June 2026
Unprompted review
En Route Jewelry logo

Reply from En Route Jewelry

Hi, we’re truly sorry to hear about your experience. This is not the quality or service standard we strive to provide. We’d love the opportunity to look into what happened with the replacement package and the discount that was promised. One of our customer service reps has already reached out to you with instructions on how to redeem your store credit at checkout. We appreciate the opportunity to address your concerns and resolve this for you.

Rated 5 out of 5 stars

I love this company!!!

I love this company! I’ve been buying jewelry from them for about five to seven years and every piece is such high-quality. I’ve never had a piece of jewelry break and I’ve never had them turn me green. They ship so fast and in such adorable packaging. 10/10 will definitely buy again!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

so many compliments!

Wore the lily of the valley necklace and bracelet to a wedding and got so many compliments on it! Shipping was quick and their site is easy to use. Will order again for sure:)

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Was abit skeptical at first after…

Was abit skeptical at first after seeing mixed reviews online but saw an influencer with a really pretty necklace and I thought why not gave it a try and ordered 2 necklaces and a bracelet. They were bigger pieces than i thought and really pretty. I also keep getting compliments on them whenever i wore them out! Really happy with it! Will definitely go back to purchase more! Already eyeing a few pieces! ❤️

8 June 2026
Unprompted review
Rated 2 out of 5 stars

The jewelry is beautiful but quality isn’t great

The jewelry is beautiful and I was so excited to wear it, but after a single day of wearing a bracelet, it broke and after five days of wearing a necklace that broke too the only piece that I have worn that has held up from them is a ring which that’s not saying much because that’s almost impossible to break overall I would say the quality is just not worth the price like yeah they look great but if I can’t wear them then it’s pointless

7 June 2026
Unprompted review
En Route Jewelry logo

Reply from En Route Jewelry

Hi, we're truly sorry to hear about your experience — this isn't typical of our product quality. All of our pieces are covered by a 100-day warranty when purchased directly from us. We’ll be sending you a request for your order details so we can look into this further and make it right. You're also very welcome to reach out to us at customer@enroutejewelry.com — we’re here to help and would love the chance to resolve this for you. Thanks for your patience, and again, our sincere apologies for the inconvenience.

Rated 3 out of 5 stars

Mixed quality, great support

I ordered several pieces from En Route Jewelry and overall I really liked the designs. Everything looked like the photos on the website, which is always nice when ordering jewelry online.

My biggest issue has been the inconsistency in quality. The Whimsical Romance Stone Bracelet snapped after only two days, and the Waterdrop Necklace was frustrating because it kept tangling my hair. **The replacement necklace does it much less, but it still happens occasionally.

UPDATE:
Customer service reached out after I shared photos and videos and sent me a replacement package for both the bracelet and necklace, which I've now received. I'm happy with how they handled everything and I genuinely appreciated being taken seriously. It doesn't completely make up for the issues I had with the products, but good customer service means a lot and left me with a much better impression of the brand.

2 May 2026
Unprompted review
En Route Jewelry logo

Reply from En Route Jewelry

Hi Shaina, thank you for your update and for sharing your experience. We’re glad you felt heard by our team and that we were able to assist with your concerns. We’ll continue to work on improving our products and services, and your feedback is invaluable in that process. We appreciate your patience and for giving us the opportunity to resolve the situation. Let us know if you have any other questions! 💕

Rated 1 out of 5 stars

The quality of the items is really low

The quality of the items is really low. The jewellery tarnishes quickly and details literally fall off. I ordered 4 items from them and all of them have had pearls fall out and/or brass showing through the silver after only a few wears. They replaced them for me which was good but even with the replacements the same things happened very quickly. Details falling off & obvious tarnishing.
The price for the items is good but you can definitely see why they are priced so low.

21 May 2026
Unprompted review
En Route Jewelry logo

Reply from En Route Jewelry

Thank you for your feedback, and we're really sorry. We understand the concerns you raised and did our best to address the issues and work toward a resolution. While we’re sorry that you remain unhappy with the outcome, we appreciate you sharing your experience and perspective. We take all feedback seriously and will continue using it to improve our products and customer experience.

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