Ensemblepakistan Reviews 

Absolutely disgusting customer service ordered clothes worth 98,000 delivery promised 3 days 2 months has passed no delivery request refund a month ago and said refund processing it’s been 1 month no refund all customers plz stay away they take ur money clothes out of stock u have to wait months for refund iv left 100s messages and same thing processing im still waiting for refund since March

They did not deliver the order, kept extending the delivery date then I got a refund and then they kept extending the delivery date of the refund. It's been a month and to this day I haven't got the refund nor the clothes. Their customer service legit called me and was yelling at me on customer support after I sent them a legal notice. They refuse to provide any transaction information of the refund and are showing me microsoft excel screenshots claiming its proof that my refund was given. Wish I had ready the reviews of others, such a scam brand.

HORRIBLE customer service. I ordered an outfit for Eid sufficiently in advanced.They reassured me it would be shipped in time for Eid. A month and a half after placing the order, the outfit was not even ready to dispatch. Their customer service didn’t even apologise nor provided an estimated dispatch date. As it is international delivery to UK, this will already not reach to me in time. I have requested a refund repeatedly without success. I have tried speaking to them on the phone but it’s been impossible so far. WORST ONLINE SHOP EXPERIENCE EVER!

I have placed an order with Ensemble and I wanted to check the status of my order. I have sent them emails and tried to call them so many times. I haven't heard back from these guys, very unprofessional and zero customer service. I now have no clue when I will be receiving my order. I would suggest save your money and not to use these guys for your shopping. Other online competitors in Pakistan are much better and more customer focused. I would not even give them one star if there was an option.

The worst customer experience in my history of buying online from Pakistan. The Islamabad branch is okay when buying in person (although the staff there also lack complete training or professionalism), but the Karachi branch, especially for handling online orders is truly remarkably bad. First of all if an outfit says 'ready to ship', it is not. They sent my order a whole month late. Then their outfits that they stock are all heavily edited and highly saturated pics so it looks nothing like the real item. Thirdly, I paid extra for a dupatta, which they did not send. I've chased them for over three weeks on WhatsApp and on Instagram and they've not sorted it out. I even told them to send it to an address in Pakistan rather than to ship to the UK and still nothing. Awful service. Never buying from them again and would never recommend anyone else to either. They steal from you.

Part of my order didnt arrive. Been chasing for 4 weeks via watsapp only. No communication from them for 2 weeks now despite me messaging constantly. Ruined my wedding events as unable to wear outfit with one part missing. They owe me money or the missing part. Highly unprofessional. I wouldn't use again.

Received incomplete order. Customer service really poor. They DO NOT make any effort to correct their mistake. Asking for more money for shipping to correct their mistake. I would NOT recommend buying from them.