Enterprise Rent-A-Car Reviews 1,101

I’m writing this review mainly for Oak Ridge, TN location. My special thanks and appreciation for the kind of customer service Ms Samantha and the rest of her staff have provided me with. When every other location failed to do the basic, the Oak Ridge TN staff led by Ms. Samantha went above and beyond in providing an exceptional service. I can’t thank them enough for the help when I needed it. Thank you again! You guys are awesome!!!

What a contrast in service! We had booked a car with Enterprise at Chambéry Airport, expecting their counter to be open as advertised from 8 a.m. to 6 p.m. Instead, it was closed. The phone number on our booking never answered, and no one returned our messages.
We then went to their office in central Chambéry. While one management trainee was professional, the rest of the experience was disappointing—the manager refused to assist us in getting a refund for their no-show and was quite rude. Not ideal when you urgently need a car.

Fortunately, Car Go was nearby, and their friendly, helpful staff resolved everything within 20 minutes. We’re very grateful to the two wonderful women there. If you need a car in Chambéry, skip Enterprise and head straight to Car Go!

Reserved an rental at the memorial drive stone mountain location at a crucial time that I needed to have the truck, an staff member called me twice to validate the time of pick up i arrived 10 min before for them to tell me that they did not have any cars or trucks available i sat their for 2.5 hours waiting because i took an Lyft their. I ended up missing my window for the reason I needed the vehicle in the first place. This situation would not have been as bad if they would have communicated before my rental time saying they had no idea when they was going to have any cars in our have been more accommodating. I waisted money and time and for that I will not rent from them again. Maybe they either need better training or an better system

I am writing to formally express my dissatisfaction with a recent experience at your Atwood branch location In Cranston, RI.

I had a confirmed reservation for a midsize vehicle on Friday, April 17th at 12:00 PM. I arrived at approximately 11:50 AM, expecting my reserved vehicle to be available and ready. Upon arrival, I was informed by the branch manager, Tanisha, that the only vehicle available was a very small car that did not meet the specifications of my reservation. I was also told that inventory was extremely limited.

At that time, I respectfully shared that I would have appreciated a courtesy phone call prior to my arrival, informing me of the low inventory. This reservation was not casual—I needed the vehicle to officiate a funeral, and timing was critical. With advance notice, I could have made alternate arrangements.

As time passed, there was still no suitable vehicle available. I inquired about a small SUV on the lot and was told it only needed an oil change. However, after briefly accessing the vehicle, I personally discovered what appeared to be an oil leak—raising serious safety concerns that had not been identified by staff.

By this point, it was well past 1:00 PM, and no resolution had been provided. The situation was further delayed when the branch manager and staff had to leave the location to retrieve vehicles, temporarily closing the office and causing additional delays. This significantly impacted my ability to leave on time.

When the manager returned, I was informed that the originally reserved vehicle—now identified as a Nissan Altima—had just been brought in from a service station and was being cleaned. After waiting an additional 15 minutes, I made the decision to leave due to the excessive delay and the urgency of my obligation.

As I was preparing to leave, the manager approached me and offered a Dodge Durango, which had not previously been discussed and did not align with my original reservation. At that point, given the experience and concerns regarding vehicle safety and preparedness, I no longer felt confident accepting any vehicle from that location.

Throughout this interaction, I remained respectful and simply reiterated that a proactive courtesy call could have prevented this entire situation. Instead, I was met with explanations that reflected a lack of preparedness and accountability. While I understand that challenges arise, the level of disorganization, lack of communication, and potential safety oversight was unacceptable.

I have rented from Enterprise, including this location, on several occasions without issue. However, this experience was deeply disappointing and directly impacted a significant professional and personal responsibility.

I strongly encourage Enterprise to review the management practices, communication protocols, and vehicle readiness standards at this branch. Customers should be able to rely on confirmed reservations, timely communication, and safe, properly maintained vehicles.

Rented a Van for cross-border.
First I had to cancel as the documents weren’t available, waiting for the reimbursement now for almost a month.
Second try the Van was almost an hour late, had to reschedule the eurotunnel.
Had a tyre failure on the way out and a lorry clipped the left door mirror- had reduced liability but, although directly linked E handled this a 2 different issues with two times the excess amount!
Never E again!

I rented a car from this facility under an insurance claim. The representative, Connor Gibson, stated ALL fees would be covered by the insurance carrier.
The repair of my vehicle took over 3 months. Upon the return of the Enterprise rental, they stuck me with a $2,300 bill for vehicle protection against the rental car. When inquiring why I was charged, they stated the insurance company would not cover it. They apologized for their error.
Watch out for their shady business practices

Just read in the news how Enterprise tried to charge a couple over $9,000 for putting diesel fuel into a car and damaging it. The couple had receipts for gasoline and a photo of the pump used. Diesel was not an option.

On Easter Sunday morning I arrived to collect a car I had booked and fully paid for in advance. Enterprise told me their reservation system had made an error and no car was available. No apology, no assistance, no solution offered. I was left to sort it out myself, on a holiday weekend, with hotels and activities booked across an entire trip. I had to call my booking platform myself to find an alternative. The failure was entirely Enterprise's, the cost and stress fell entirely on me. I would never book with them again.

We always use Enterprise. We have had nothing but positive experiences with the cars and the customer service.

I have been on hold for Saco Maine Enterprise for roughly 45 minutes , desperately trying to locate a vehicle as mine is DEAD and being towed to a dealer. I have heard ad nauseum their recording stating “a partner you can trust”, “convenient locations” (that are closed weekends),”extraordinary and exceptional customer service”, “standard of care”, and a “promise to put you first”. After each half hour hold, a recording comes on and says your call can’t be transferred - try again later. Their exceptional customer service includes being close on weekends or open Sat until noon with nobody available to talk to you.

One of the worst ever organisation, I had seen . Their reservation system is a toy game story. How many bookings you make a, all will be accepted and they will give your reservation confirmation , I tried 5-6 bookings all of them were given confirmation for the same time and date. When you reach them for the vehicle , there is no vehcile availablility . You spend and reach their location for taking the vehicle will be a waste of time , as they don't care to honor their reservation process.

Terrible experience with Enterprise Maastricht. They withheld money from me, telling me I'd received a fine in Holland. Two months later, I received a request for money from the ministry, which they obviously hadn't paid. So it cost me more than double. Never again.

​I have been waiting for more than 40 days for a refund that was promised within 10 days. I have the emails from Lucy Fernandes confirming the refund on March 6th, but they are now ignoring my emails. This is an absolute disgrace. I am starting legal action and reporting this to the European Consumer Centre. DO NOT TRUST THEM WITH YOUR MONEY.

Enterprise is the worse car rental ever. They charge you for things you have not done. Will never use them again. Not friendly service either.

PLEASE, PLEASE READ THIS BEFORE BOOKING WITH THESE MODERN DAY THIEVES!

I am incredibly disappointed with my experience at Geneva Airport. We were wrongly charged for vehicle damages that were already present when we picked up the car on 8th March 2026. Despite us providing clear, timestamped video with metadata and photographic evidence proving the damage existed prior to our rental, the company has completely ignored our dispute and simply taken a large amount of money (£730) without any communication or reply and it's now been over three weeks. Zero.

Their own checkout report was poorly documented with no supporting photos, yet they are holding us liable for pre-existing issues.

I beg you, avoid this company at all costs or consider walking. Their customer service is non-existent and their billing practices are completely unjust.

Not a family friendly company.
Hertz Rent a car is family friendly

Reservation Number: 1495003068/Rental Agreement Number: 2KF3DZ/Claim Number: 79860574

I booked my vehicle directly through the Enterprise website. Damage Waiver was already included in my booking and I additionally paid in advance for Excess Protection and Roadside Protection. My reservation confirmation clearly shows these protections and confirms that payment was already taken.

During the rental there was a minor incident which caused a small scratch on the vehicle. I accepted responsibility for this at the return counter in the Dublin Airport branch. Initially the system showed an excess of €2700, but after I presented my reservation confirmation, the staff checked again and confirmed that I had purchased Excess Protection and that my applicable excess was €250. I paid €250 and received a final invoice showing a zero balance.

Nearly one month later I was unexpectedly asked to pay an additional €2450, with the explanation that no excess reduction had been purchased. I provided my reservation confirmation and proof of payment multiple times, but was still told the system does not show the protection.

This is very difficult to understand. If Excess Protection had not been purchased, why was I only charged €250 at the time of return instead of €2700?

It is extremely concerning that protection was paid for in advance, confirmed by staff at the Dublin Airport branch, and applied at the time of return, yet is now being treated as if it never existed.

This situation appears to be caused by a mismatch between the reservation system, the branch system and the damage recovery team records. It has caused unnecessary stress and confusion.

I hope Enterprise Rent-A-Car can investigate this case properly and clarify what the Excess Protection payment covered.

I am still waiting for this issue to be resolved.

We rented a car in Dublin, Ireland, and unfortunately had a very disappointing experience with Enterprise Rent-A-Car. While other rental companies accept both debit and credit cards from non-Irish customers, Enterprise only accepts credit cards.
The staff were quite unhelpful and made no effort to resolve the issue. Their only response was, “It’s our policy,” without offering any alternatives or assistance.
We then went next door to Budget Car Rental, where everything went smoothly. Not only were they more accommodating, but we also received a better car for the same price compared to Enterprise.
Additionally, if you try contacting Enterprise by email, don’t expect a reply—it feels like sending messages into a black hole, as no one responds.

Oh, WHERE do I start?

Picked the car up, it had UNDER a QUARTER tank of gas, causing me to IMMEDIATELY have to blow OVER $60 to fill up to get home.
I got ONE day of coverage, and they failed to explain I HAD to GO IN IN PERSON to cancel the coverage. And our ONLY LOCATION in town is apparently OUT OF BUSINESS (hopefully the rest follow suit soon. Predatory company) so im being FORCED to pay for over a WEEK of coverage and I CANNOT drop the car off here now FORCING me to spend ANOTHER $60+ to return it to "the nearest location"...OVER TWO HOURS AWAY!

-500/10,000 STARS BEING GENEROUS.
This company needs to fix...everything. Or it needs to just end. Preferably the latter. 1st time ever using, LAST time ever using. I will WALK OR HITCHHIKE the 100+ miles. Fk these people.

3/31/2026-4/10/2026. Nothing but issues, none resolved. Will update if anything is done correctly.

My sister and I returned a rental car to Enterprise on March 30th and was due a refund of $423. Today is April 7th and I’m still awaiting my refund. While I’ve reached out several times to Enterprise, what we were told is that it has been escalated to the billing team. This is unprofessional!