Enterprise Rent-A-Car Reviews 1,100

Cancelled on me at the last minute multiple times then gave me a car that smelt like a dogs backside. The irony of being told you cant have pets in then the windows look like they have been dog licked over and over, not cleaned and left to fester. Honestly can't describe how sick I have been driving round sneezing my head off whilst smelling like I've got my head up a dogs backside. Vile.

Enterprice Brentford UK location:
I booked & reserved my car a month ahead. It would be my first time driving on the left side of the road so I decided to get a small, automatic economy car for my trip.

Upon arrival the booked car wasn't available - and all other automatics had broken down as well. So They said I would get an upgrade instead - lovely - now I'm driving a manual SUV, leading me to feel less confident and thus accepting their damage waiver for an additional ₤15 a day. Already feeling pretty bad about the whole ordeal.

I suppose all would have been fine there, where it not that I was handed the SUV with an almost empty fuel tank, returning it with more fuel that it had initially at pickup, and still being charged ₤60 for 'Fuel Recharge' and 'Fuel Admin Fees'

It's ridiculous, they charge for the reservation, including a ₤200 deposit upfront - then give a refund after they have subtracted any extra and hidden fees from said deposit. Without any communication mind you; they told me everything was okay when I returned the car, I got no invoice or receipt that would have indicated extra fees/costs being applied.

customer service has no mail, only phone - so best prepare to be busy the next week after your trip. Terrible company, DO NOT RENT>

I feel your staff scammed me and failed to inform me of damage on the car. Then forced me to pay for the damage when returning it . They could provide no proof that the damage wasn't there when I took the car out and taking the word of your staff is unsatisfactory and I would never hire a car from yourselves again.

The person conducting my van rental was very helpful. The rental cost is very high all things considered. Enterprise are like a low cost airline, everything is extra, and they even charge road user tax in addition to VAT. The van is filthy on the inside, less so on the outside. With 40,000 miles on the clock, it is well used and the cargo compartment floor is soiled, but the cab was also very grubby with mud on the front lower dash area. This was the only van available in the size and rate, so I phoned customer service about the state of the van. The person I spoke to was not in the least sympathetic. He said they clean the vans only if there is time, and they do not fill the fuel tank they mark down what is left in their favour, so just over 1/4 was marked 3/8. The windscreen on the inside was covered in some kind of haze, so clearly not cleaned for months. The van may do the job, but the attitude of Enterprise leaves a lot to be desired. They are a low to middle-of-the-road company, it seems. Other options may be a good step up and may also be cheaper and their people may be more customer oriented.

Very bad customer service. Car had mechanical fault and took them 2 days to swap

Tyre cut scam attempted by a young , diffident sales lady who didn’t even have the confidence/ ability to drive the car into the garage from the road outside .
E mail sent to get a manager to contact me . I heard nothing .
In the trade they call this ‘ sharp practice’ . To honest people it is , simple crooked behaviour .
Avoid this company . Everything that is wrong with the current car rental market .
The branch involved ? Enterprise , Kirkcaldy , Fife .

Watch out for hidden fees. Unless you prepay for toll road usage in advance expect to be charged a service fee.

A real life example of this, if you travel on Saturday and pay the fee Sunday you will be charged first thing Monday. In addition to this, you will be charged a service fee per toll, despite the fact multiple tolls only require a single transaction.

Hired a van 6 weeks before moving weekend to then get a call at 6pm the day before we’re moving out cancelling our booking. Apparently the van is no longer available. Now I’m stuck, sat here looking for vans to hire for tomorrow morning whilst everything is closed.

No apology, no real explanation, and still no refund.

Avoid this terrible rental company at all costs.

they are all nice and friendly until something goes wrong and then they ignore you, they say there do a full safety check and within a few miles the tyre has trouble... its your fault and if you dont take out roadside assistance it will cost you, i was always under the impression thats breakdown assistance but no its to cover tyres and windscreen, once they have made up thier mind they dont email answer your calls or email, they even lied in the report, absolute cowboys

We rented a car from Enterprise because we were in a wreck and needed a car till we had ours repaired. While driving the car the rear wheel assembly broke on the car we called in and reported it and they said we damaged the wheel assembly.
The wheel assembly broke while making a normal turn which is a mechanical malfunction.They charged us over $4000 to repair the car .
Beware of Enterprise car rental there is a reason they are rated so bad.You could set yourself up for a terrible expense you can’t afford.
Unbelievable that they would do something like this.

We contacted this agency at Muscat airport and they got us a car with Shair Car Rental. We had contacted them, however, and they turned out to be
scammers. Don't use this agency. They are not at all trustworthy and will extort money from you using the unreturned security deposit as an excuse. Scammers rented a car in early January. We were charged a security deposit that was NEVER refunded. A complete rip-off. Don't trust this agency; it's a terrible, unreliable agency.

I run my own business and have been trying to set up a corporate account for car rentals for over two weeks. I've completed the website form three times without a response, called various numbers and every time, you are passed on to someone else or they don't answer the phone. Is there anybody there actually running this useless company?!

I would give zero if it was an option booked a van. When I arrived none available. They then said they’d give me one that someone else booked but I had to pay 150 extra. On return they said a tyre was scratched so they they tried to charge 500more. On collection they took a video I asked to see it again they said no. Russel street branch where incredibly unhelpful .I had to go buy a new tyre . That branch seem to have more availability than say kylemore. Ive used kylmore branch much better service from collection to return a horrible experience. I had booked through a 3rd party service which I will be also raising it with. The staff in enterprise passed on all the blame saying this always happens. When I asked why do you still except bookings 3rd party if it always happens the staff simply replied im not the decision maker. I’d never ever use this company again .

Gunnar K. really made my day. After a long day of traveling and with having to work 2 hours after I had landed it was to my great satisfaction that this gentleman played an excellent part in my day. He has great people skills and offered to help out in any way he could. I think he knew I had had a rough day and was just a pleasure to talk to. Thank you Gunnar !

Rico at North Roosevelt Blvd in Key West, FL was awesome. First class service. Explanation and info was clear, friendly and accommodating. Will use Enterprise always now.

Avoid this company. I had the worst experience with them at Berlin's airport.
Totally unproffessional and rude behavior.
I booked a car for 7 days and they didn't give me the car because i arrived at the counter 1h later than planned.
They get all the money in advance and due to that delay, they cancel my reservation, they drop me out of the counter and no refund (full or partial) issued...

Hired a car from Enterprise in Poznań which unfortunately broke down on the way to the airport and caused us to miss our flight.

We set off at 10:38 on 21 February 2026 to catch a 14:00 Ryanair flight to London Stansted. Around 10:40 the Toyota Yaris stopped and would not restart. At 10:54 we contacted the Enterprise airport service desk and were told this particular car (plate MP87) is known to sometimes fail to start and that it had happened before.

We followed all troubleshooting steps but the vehicle could not be restarted. Recovery did not arrive until 12:45 and at 13:15 we were told the car had to be towed. By then it was impossible to reach the airport in time and we missed the flight.

As a result we had to buy last-minute replacement tickets costing 4,356.94 PLN (£960.61).

Breakdowns can happen, but the delay in assistance and the fact the vehicle reportedly had a known issue made this situation extremely frustrating and expensive. I have contacted Enterprise directly and hope they will resolve this fairly.

I will update this review once the matter is concluded.

I have rented from this Enterprise location at 1124 Rymal Road several times- this time was for a replacement vehicle while mine was being repaired. (accident through insurance) I was contacted ahead of my arrival to ensure I understood the process and if I had questions at that time. When I arrived I was promptly greeted by two people ( Dante L. & Gladin R.) My car was an immaculate Ford Escape. I showed my licence and gave permission for a $200 hold on my credit card. (explained to me prior to arriving). There were no hidden fees. No surprises. Upon a quick inspection and explanation of the car features I was on my way. I had the rental for 10 days and had no issues with performance. The car was returned without incident or an hassles and my $200 was promptly credited back. The Branch Regional Manager Dash H. asked me how the rental was and if I had any thoughts on how they could improve the service. I could not think of anything they could have done to make it more of a positive experience. Dante, Gladin and Darsh help make a crappy situation much better. They were helpful and friendly and gave me a great little car. I will continue to rent from this location. Thank you for taking such good care of me again!

Rented a van for a couple of days and after dropping it off my account was not closed and I got charged €14.50 for a toll later that day .Customer service was horrendous and still charged my card.Avoid this company.

I would give zero stars if possible.
Avoid Downtown Long Beach Enterprise at all costs.
Extracting a deposit and then claiming it is not a deposit and therefore not refundable.
Beware.