Enterprise Reviews 

they charged us 800€ for a super small broken window (broken by thieves). there are the real thieves!

Total scam! Their car had a scratch when checked out. It is clearly labeled in the checkout document. Still, after I returned the car in the early morning (so there was no in-person check out), they labeled a scratch exactly the same location at the checked-out document and charged me $600 for it. I contacted them via the documented email and never got any response. What a terrible company!

The car rental company is terrible! During our tourist trip, we received a traffic violation, but I encountered an issue with the payment link they sent. I have sent numerous emails and made several calls regarding this issue, but no one from the company has helped me, and my emails have gone unanswered. I have been dealing with this process for a year now, and the matter has needlessly escalated to administrative authorities!

Same issue as others clearly have.
Pre existing damage, as noted on their own document when we first got the car.
We refused to pay a made up claim, they kept pursuing despite never answering the obvious question of why. Credit card company agreed with us.
Kept receiving emails from them.

Clearly a systematic scam in place here.

I will never use Enterprise.ch again. I returned the car full, clean and with no additional damage. 3 months after the rental they emailed me to advise me they were charging 533CHF for damage. The damage shown was pre-existing and even noted on the check out document. This is fraud, and from other reviews (which I wish I had read before) it looks like it's happening on a regular basis.

Hired a car, had a heavy accident in Geneva, had purchased CDW. No aggravating circumstances.
No Comms from them, then got an invoice for the full value of the car €19000, but no explanation, replied asking why, no reply, no Comms, and then a 2 months later a letter from an Irish debt recovery agency.

Eventually contacted Enterprise UK, who chased, still no response, chased again and they were told CDW void because of gross negligence.

Absolute lies, still no Comms, you couldn't make it up.

Absolute shysters, with no communications whatsoever

Never rent a car by Enterprise/Alamo in Zürich airport. I returned a car with no damages. After 6 weeks I suddenly get picture of some car with a claim and a bill from a repairshop. No proof of KM-stand or time the picture was taken (obviously because somebody else did the damage). I delivered the car with not a single scratch. Everything is forged by Enterprise-Alamo and I never got a reply from them.

Be very wary of hiring a car from Enterprise at Geneva Airport. Horrific reviews online which I unfortunately did not see until afterwards. Charged me over £3000 for pre-existing damage. Their customer service is shocking and they simply don't return any calls or emails. Has taken me months now to get my money back (not all btw - still outstanding around £500) as I fortunately had taken some photographs pre hire of existing damage. If you really must hire from here, forensically take photographs and video of interior, exterior and underneath!! before you take the car away and also ensure you don't get an express checkout - make sure someone signs off on your return and checks it. They will tell you there is no one available to check the car and then they will likely bill you for damage. Disgusting behaviour from the "biggest hire car firm worldwide"

Disorganised, confused, dishonest, overworked, understaffed - trying to charge me for damage not caused by me. Long delays to collect car. Overall a very poor experience - DO NOT USE UNDER ANY CIRCUMSTANCES.

Trying to scam me for 1100 CHF for pre-existing damage and also charges 350 Euro for a single day addon of a 3-day rental that started out as 250. Even the invoice for the supposed broken trunk tail light (66 Euro) contained a paint job to cover pre-existing damage that the rep signed of on himself (600+) on the collection, also very untimely responses and strange Billing and quotation procedure. Stay away from these guys and take photos of everything internally and externally if you ever have to rent from them. Was deliberately pointed to upgrade to this one so they could try to PIN 1000 plus repair jobs on me. ABSOLUTE SCAMMERS

Rented a car from Enterprise in downtown Zürich. Can only say that they deserve all the 5 stars. We rented a VW polo or similar and got a free upgrade which was a 1.4 liter hyundai i30 with all the latest tech. Can only recommend this branch. The pick-up and the return of the car was quick and easy and the deposit they block on your card in case of fines or if you return with not a full gas tank was returned after 1 working day. Last thing, I would highly recommend is the Super Collsion Damage Waiver (SCDW) as it reduces the liability in case of ANY accident from 1500 CHF to 0 CHF. Keep in mind that the SCDW only applies when you follow the traffic rules otherwise the will void the SCDW and make you liable for the whole repairing cost. First time renting a car form Enterprise Rent-A-Car and it will definitely not be the last!