The shirts came out great and everyone was very responsive to my emails. I just think the interface was really hard to navigate and the steps for order should be outlined somewhere because it is not c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
2767 Brighton Rd., L6H 6J4, Oakville, Canada
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended, easy to use website, quick turnaround with draft proofs to review, great selection. Will use again.
Order was not completed on timely manner. It was delayed by a week.

Reply from Entripy Custom Clothing
The shirts I ordered are not marked Men or Ladies on the label so there was confusion and mistakes when we were handing them out. Otherwise, they are soft and comfortable.
The product turned out great, we were very happy with the quality. There were some hiccups in terms of timing, but when I contacted customer service to let them know I needed the order ASAP they managed to get it to me in time.
The regular production updates kept me wall-informed, and I was thrilled by the rapid turnaround on the revised proofs after my charges. Plus, receiving my delivery exactly on time was an added bonus
The service is outstanding and the products are top-notch. For all my team apparel and promotional needs, I wouldn't consider going anywhere else.
A good company but pricing could be better for educational institutions especially with the volume that was purchased.
Also, delivery was delayed due to moving between buildings (from their old operation to new building operations).
Also, the delivery company was terrible as they loaded everything onto the dolly and let things fall and boxes get damaged instead of multiple trips to the Main Office Reception.
Our order was delayed and the company didn’t reach out to explain what was happening. My players were disappointed to not have their clothing in time for their first competition.
Confusing ordering system. Poor communication between internal departments. (I was hounded for payment when the order was not yet completely fulfilled). No freebies for extra trouble caused by poor quality product that had to be reprinted.
As always everything was on point! Greatest place to go for all of your company swag!
Great service and great quality products.
I wouldn’t go anywhere else for my team wear and promotional needs.
Lack of communication from Entripy on order status. Order was delayed without notification. Order was then rushed through production and final product did not look like proof at all.
The updates on where my product was in the production phase was great and the proofs being delivered very quickly after my changes were made is fantastic...actually getting your delivery on time is defintiely a bonus. Thank you!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.