Admin staff very friendly and helpful when booking appointment. Patrick was great, very informative and explained all that would be happening and in the future.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Efficient, friendly, informative and on time service. Staff helpful, from the answering of my initial telephone enquiry to operative, Chris, who came to do part of the job. With thanks
Jordan attended today to my flat , he was very professional, knowledgeable and mannered. He knew exactly how to approach the situation. I highly recommend him. 👍👍👍👍👍 thx , Jordan.
The receptionist was considerate, spoke very clearly and explained the procedure The Technician Kevin ( sorry Kevin wrong spelling) arrived on time he was professional and very helpful. He did a sur... See more
Company details
Written by the company
Searching for effective pest control solutions in London? Look no further than Environ Pest Control – your trusted partner for over 20 years in the industry. We specialise in providing top-notch pest management services to both residential and commercial sectors, ensuring a pest-free environment that you can rely on. At Environ Pest Control, we understand the importance of a clean and healthy living or working space. Our experienced team is equipped with the knowledge and expertise to tackle a wide range of pest infestations, from common nuisances to more challenging issues. We utilise the latest technology and environmentally-friendly methods to eliminate pests and prevent their return, all while prioritising the safety of your loved ones or customers. As a leading pest control company in London, our dedication to quality service and customer satisfaction has earned us a reputation that speaks for itself. Our commitment to using effective strategies and staying up-to-date with industry advancements ensures that we can address your pest concerns with precision and care. Bid farewell to unwanted pests with Environ Pest Control. Contact us today to experience the difference that two decades of pest control excellence can make for your residential or commercial space.
Contact info
Unit 12A, 39 Parsons Green Ln, Fulham, SW6 4HH, London, United Kingdom
- 020 3875 8225
- service@environpestcontrol.co.uk
- environpestcontrol.co.uk
4.3
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would definitely use Environ again
I would definitely use Environ again, professional and passionate about their work.
The after care ensured the problem was solved and didn’t return.
Thanks to the team!
5 July 2023
Unprompted review
Reply from Environ Pest Control London
I'm thrilled to hear that you had such a positive experience with Environ! Their professionalism and dedication to their work truly shine through. It's fantastic that their aftercare service was effective in ensuring a long-term solution to the problem you were facing. Your gratitude for the team's efforts is certainly well-deserved. If you ever need assistance or have any more projects in the future, don't hesitate to reach out to them. They'll surely appreciate your kind words and loyalty.
Reply from Environ Pest Control London
Thanks so much for the great review of our pest control services, its really appreciated
Kind Regards
The Environ Team
Very professional
Very professional. Everyone we interacted with had expertise and useful advice beyond the practical work of exterminating. They minimised any disruption for
The scheduling courtesy to their conduct on site.
10 August 2023
Unprompted review
Reply from Environ Pest Control London
We're incredibly grateful for your kind words and positive feedback about our pest control services. It's truly heartening to know that our commitment to professionalism and expertise made a difference in your experience.
Our team takes great pride in not only providing effective pest control solutions but also in going the extra mile to ensure that our clients feel informed and supported throughout the process. We're thrilled that you found our advice valuable and that our team members demonstrated their expertise beyond the practical extermination work.
Minimising disruptions and providing exceptional service are core principles for us, so we're glad to hear that our scheduling and conduct on site aligned with your expectations. We understand that having pest issues can be stressful, and we aim to make the entire process as seamless and hassle-free as possible.
Your review serves as a motivating reminder of why we do what we do. Thank you for entrusting us with your pest control needs and for sharing your positive experience. If you ever need assistance again or have further questions, please don't hesitate to reach out. We're here to help
Many thanks Environ.
Many thanks Environ.
On time, friendly & professional service.
Really went the extra mile
With Thanks
Terry
1 August 2023
Unprompted review
Reply from Environ Pest Control London
We are absolutely thrilled to receive such a fantastic review of our pest control services,.It brings us immense satisfaction to know that our efforts have resulted in a positive outcome for you. We understand the importance of a pest-free environment and take great pride in being able to contribute to the well-being of our valued customers like yourself.
Should you require any further assistance or have any questions in the future, please don't hesitate to reach out. Your satisfaction is our utmost priority, and we're here to assist you in maintaining a pest-free environment.
Quick and easy
They arrived one time, the job was done quickly and they answered any questions I had.
29 July 2023
Unprompted review
Reply from Environ Pest Control London
Thank you for taking the time to share your experience with us! We're pleased to hear that our team's punctuality, efficient work, and responsiveness to your questions made for a positive service encounter. If you ever require our assistance in the future or have any more questions, don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you again.
great service by Shaan
great service provided by Shaan who was kind, professional and efficient.
6 July 2023
Unprompted review
Reply from Environ Pest Control London
Thank you so much for your positive feedback! We're delighted to hear that Shaan provided you with great service. Kindness, professionalism, and efficiency are values we strive to uphold, and we're glad that Shaan exemplified these qualities during your experience. If you ever need our services again or have any questions, please don't hesitate to reach out. We greatly appreciate your support and look forward to serving you in the future.
Really great service
Really great service - punctual, polite and friendly.
7 July 2023
Unprompted review
Reply from Environ Pest Control London
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our services. Punctuality, politeness, and friendliness are attributes we aim to provide consistently, and we're glad that you found our team met these standards. If you ever require our assistance again or have any further feedback, feel free to reach out. Your satisfaction is important to us, and we look forward to serving you in the future.
Environ Pest Control is the best in their Field
Environ Pest Control is the best in their field, as a nursery we need effectiveness immediately and a personal service. We have contracted Environ now since 2010 when we had a pigeon issue in the church tower, they came immediately no messing sealed the tower and removed all the live and dead carcasses. Since then 12 years later the tower is still sealed and no pigeon has entered.
At that same time the church (our landlords had a contract with Crystal for the mice issues). They were absolutely rubbish and literally came laid poison no due regard for us being a nursery. I spoke to the guys at Environ and negotiated a monthly contract and since then they have been our guardian angels. For any pest issue they are here, they even have Hawks!! but that's another story. :) Mice under control since 2010.
Now again we have had to call them this time for flies, they came immediately found the issue and gave us the solution, just as you would expect from a professional company.
Here's the thing, they can do what they do and they are right up there with their subject knowledge but you MUST take their recommendations however pricey they are. If you don't you can't complain!!! Pest control is EXPENSIVE but it is absolutely NECESSARY. .....and I get that companies upsell take advantage of other businesses and people, but I vouch for this company they are the real deal and we have followed all advice given to us. These guys don't just hire anyone, I have yet to have a negative experience with their site inspectors which if I did I wouldn't hesitate to report them as I know they would want to know.
Today we had Shaan, this guy was amazing straight to the issue and straight to the solution, he was lovely, understanding, thorough like you wouldn't believe and so knowledgeable. After his visit today, it reminded me that I must give The Environ team a well-deserved review.
Well done Environ, keep up the quality work, you have our VOTE x
13 December 2022
Unprompted review
Reply from Environ Pest Control London
Thank you immensely for taking the time to share such a heartfelt and positive review of our services. Your long-standing trust and partnership mean the world to us.
We are overjoyed to have been of service to your nursery since 2010, and to hear about the successes we've achieved in addressing various pest issues. Your kind words about our team's expertise, immediate response, and professionalism truly warm our hearts.
Our commitment to providing effective solutions with a personal touch is at the core of what we do. It's wonderful to know that Shaan's dedication, knowledge, and understanding have left such a positive impression.
We appreciate your understanding of the importance of following recommendations, as pest control indeed plays a crucial role in maintaining a healthy environment. Your support and acknowledgment of our efforts truly inspire us to continue delivering top-quality services.
Thank you for your trust, and for being an integral part of the Environ family. We look forward to serving you with the same level of excellence for many years to come. Your words have brightened our day and encouraged us to strive even harder to meet and exceed your expectations
Overpriced, under-delivered with poor customer service
I used Environ for a rat problem that I had under my floors (converted Victorian 1-bed garden flat) on the basis their pricier service was thorough, environmentally friendly and innovative. As per website marketing and sales call discussion, I expected a full investigation (including lifting floorboards to access [and, advised by the sales team, I was willing to pay the additional fee if access points needed to be cut]) using UV-light tracking powder and thorough inspection of ALL problem areas, followed up by treatment using traps and - one of the main reasons I selected them - the jack russell.
Two stars is provided because the service technician who attended was professional, knowledgeable, on time and extremely helpful with some good advice. He also attended all 3 visits which helped as I didn’t need to re-explain each visit. That’s where the good review ends I’m afraid.
Serious issues faced:
1. Office-Field communication: The office had not advised the technician of the need to access under floorboards where there was not already an access point. The technician was not aware of this, did not have the equipment needed and advised this was not something they do, conflicting with info from sales team. Floorboards were raised in one location with an existing access hatch.
2. Method not as indicated: No tracking powder was ever used to identify routes/entry points - even after confirming this with customer service before the second visit. There is clearly poor communication between the office and the field teams as these inconsistencies recurred. For treatment, only traps were laid and no dog offered [this was explained later by the owner that a dog is only sometimes used to identify location of rats, not to catch them - fair enough but should be made clearer on website].
3. Incomprehensible report: A drain survey to inspect for possible entry points was advised and I went ahead, paying in advance. The drain team were professional [on the day]. However, the resulting report was incomprehensible and technical, with no overall drain plan to map where problems were identified nor was this properly explained to me despite repeated requests. The drainage engineer never called to discuss despite repeated requests. Also, alternate drain company identified one pipe blocked by steel wool and another “dead” pipe with a hole, neither shown on Environ report. This calls into question the thoroughness of the drain inspection that Environ had conducted.
4. Pricey: The quote for remediation works came close to £6000 - at least 3 times the cost quoted by quality competitors. The prices charged for materials - manhole covers and rat valves - is ridiculously high. £2600+VAT for 5 rat valves and £650+VAT for a stainless steel manhole cover - materials only. When I called to discuss prices and options, a £180 discount was offered, with the 5yr guarantee used to justify (as offered by competitors). I politely declined and went elsewhere.
After posting a review on another site, I got a call from the owner of the company which I really appreciated. I was kindly offered a refund for the pest control fee (not drain survey), which I am grateful for, although I would have preferred my outstanding questions answered and rat issues resolved. 6 months later I still have a rat issue despite all recommended actions being taken (albeit I engaged another company to do so).
Overall very dissatisfied with Environ services. They are expensive, don’t deliver on what they promise for the premium price, and their customer service isn't great as they don’t follow through. I would not use them again nor recommend them to others.
7 June 2022
Unprompted review
Reply from Environ Pest Control London
We sincerely apologise for the disappointing experience you've described and any inconveniences you've faced during your engagement with our services. Your feedback is truly valuable, and we're committed to addressing the concerns you've raised.
Firstly, we're glad to hear that our technician was able to provide professional and helpful service during his visits. However, we deeply regret that other aspects of your experience did not meet your expectations.
We understand your frustration regarding the inconsistencies in communication and the disparity between the services you expected and those you received. We apologise for any confusion caused by discrepancies between our website information, sales discussions, and the actual service delivered.
The issues you've highlighted, including the lack of tracking powder, challenges with the drain inspection report, and the substantial cost of materials, are unacceptable. We take full responsibility for these shortcomings and understand the impact they've had on your overall experience.
Your feedback underscores the need for improvement and better communication within our teams. We appreciate you bringing these matters to our attention, as they help us identify areas in which we can enhance our services.
We're grateful for your honesty in sharing your experience and for accepting our offer of a refund for the pest control fee. We regret that we were not able to fully meet your expectations and resolve your rat issue.
We're committed to learning from our mistakes and continuously improving our services. We truly hope that, in the future, you will encounter a different and improved experience with Environ. Thank you for your time and feedback.
No help preventing/removing mice whatsoever
I got a 15-20 minute oral 'survey' of my property (internal & external) to advise on how mice might be entering my property. As an advertised 'pest control company' I assumed 'WRONGLY' that this would also include a follow up offer to actually help eradicate the mice or written report of the oral conversation but 'NO'. I literally paid for a short conversation, moving from house to garden to hear about where the mice might be entering the premises. Nearly ALL of this was common knowledge to all. This man offered no real insight, no written survey that I might act upon and certainly no offer or ideas on how to remove a rodent. A total waste of time and money for a quick, conversation (oral survey) much like I might have with any semi-interested layman.
21 January 2021
Unprompted review
Reply from Environ Pest Control London
Thank you for sharing your feedback regarding your recent experience with us. We appreciate your honesty and want to extend our sincerest apologies for any misunderstandings that may have arisen from the service you received.
We deeply regret that your expectations were not met during the oral survey you had at your property. Our intention is always to provide valuable insights and recommendations that assist our clients in addressing pest-related issues. We understand the importance of clarity and actionable information, and we're sorry to hear that you felt the conversation did not provide you with the depth of assistance you anticipated.
Your feedback has highlighted areas for us to improve upon, particularly in terms of providing written reports and actionable steps following consultations. We take your comments seriously and will use them to enhance our services moving forward.
Your feedback is valuable as it guides our efforts to continually improve and better meet the needs of our clients. We genuinely regret any frustration or disappointment you've experienced and hope to have the opportunity to make things right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.