ive met so many cool kinds of people, talked about all kinds of topics, and learnt a lot through other peoples experiences. as someone whos outgoing, an extrovert, and who is an epaler, this app was w... See more
Company replied
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See what reviewers are saying
This app is FULL OF PEDOS. No exaggeration. There are tons of fake accounts, people literally stealing photos from real girls and selling content like it’s theirs. Identity theft is everywher... See more
Company replied
It has been 4 months since I started using this site. I can def say that is a great platform for making friends, finding people w interests like you and also really helpful for people who cannot do tr... See more
Company replied
I was in a really tough position, going through the steps of getting an un banned from a false accusation and the support staff (specifically Stella and Sally) were able to help me throughout the proc... See more
Company replied
Company details
Written by the company
E-Pal is a platform that provides affordable lifestyle services. You can game, chat and order lifestyle services from more than 100,000 ePals on our platform.
Contact info
25 Barberry, Lake Forest, California, 92630, Lake Forest, United States
- support@epal.gg
- epal.gg
3.6
Average
183 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The site has came a long way
The site has came a long way. It had a lot of problems last year, but most of them have been fixed. I don't know what other reviews are talking about tbh
27 September 2021
Unprompted review
Reply from epal.gg
Hi ebgo, thank you for the kind words! We will try to improve based on the reviews :)
Great community with a lot of supportive staff
Saw some bad reviews below, and I really hate to say this, but stop being cynical! Epal is a great site and the people there are all awesome, especially those epals providing caring service. You are only complaining because those good staff did something to protect the community. It is not fair to say!
Name just one place you can find elsewhere that the whole community is trying to build a non-toxic place for gamers. Yes, Non-Toxic from you guys!
27 September 2021
Unprompted review
Reply from epal.gg
Thank you for your review Rabbit!
We are glad you had a great experience on our platform, we will continue to improve in the future to provide a better service to everyone!
total scammers full of arrogant staff…
total scammers full of arrogant staff and all what they care about is taking your money away ! never ever use this failed platform again
15 September 2021
Unprompted review
Reply from epal.gg
Hello Yushidasan,
We’re sorry to hear about your experience. Epal takes user concerns seriously, and all transactions and account actions follow our policies.
If you believe there has been any mistake or issue with your account, please contact us with your details so we can review and assist you promptly. Thanks for your understanding!
Bad staff/Bad community
This is a really bad platform full of disgusting people and disgusting staff. They ban you for everything. I used to be really popular on E-Pal with many orders and stuff, but one day they decided to ban me with no reason. This has happened to me before, only for REPORTING ANOTHER person. It is really hard to post a picture of yourself, if you have big ass or big boobs, clothes that hide you won`t help. Very sexist platform.
2 September 2021
Unprompted review
Reply from epal.gg
Hi Tired,
We’re sorry to hear you had a frustrating experience. At Epal, we take reports and community safety seriously, and any account action is based on those reviews.
We strive to maintain a fair and welcoming environment for all users. If you feel your account was suspended in error, please reach out to us so we can take a closer look and assist you~
i tried this website for the first time…
i tried this website for the first time and lemme tell you that's the first time i see a community full of scammers and liers and arrogant people, only few of them are not bad, and yeah the support is the worst part of everything, they don't give a s**t about you as a costumer they just care about collecting money that's all
28 August 2021
Unprompted review
Reply from epal.gg
Hi Urahara Kisuke,
We’re sorry to hear about your experience. Epal takes reports of scams and inappropriate behavior very seriously, and our support team reviews all reports to keep the community safe.
We’re always working to improve our processes and provide a better experience for all users. If you encounter any issues, we encourage you to reach out to our support team so we can assist you.
Censored, your privacy is at risk
Private messages are monitored and probably not encrypted at all. Saying anything that they think is not cool will be silently removed. Not only is this intrusive and disgusting, it also jeopardizes the possibility to chat with the person of your choice, even though I thought this is what the whole page is about...
7 July 2021
Unprompted review
Reply from epal.gg
Hi Nymph,
We’re sorry to hear about your experience. To ensure community safety, Epal automatically filters inappropriate contents. At the same time, all user data is strictly protected and handled in accordance with our privacy policy.
Thanks for your feedback, we’re continuously working to improve communication and transparency. If you have concerns about specific messages, please reach out to us, and we’ll be happy to assist.
Website full of scumbags that steal ur…
Website full of scumbags that steal ur money and get u banned unjustfuly.
Literally a website for nsfw services at this point dont use if you have morals
They ban the people that report the unjustful stuff to silence, we will not be silences!!
18 June 2021
Unprompted review
Reply from epal.gg
Hi Scola Ultsword,
We’re sorry to hear about your experience. Epal has clear policies (https://www.epal.gg/help/guideline/14) regarding NSFW content and account safety, and actions such as bans are taken only after reports are reviewed.
If you believe your account or funds were affected by a misunderstanding, please feel free to contact us so we can review the situation and assist you.
Reply from epal.gg
Hi Biggieo,
We’re sorry to hear that. Epal takes reports of scams and inappropriate behavior seriously to keep the community safe. Please contact our support team if you’d like us to review your case~
application to absolutely avoid at all costs
Application to be avoided. Half of the staff are corrupt, you do not have your duty to speak, they accept intolerable things, they take offense while they are the ones who are very abusive in their sanction. Never go against them, or you will be banned. Welcome to the E-pal dictatorship. With them you are in North Korea.
17 June 2021
Unprompted review
Reply from epal.gg
Hi Sophia,
We’re sorry to hear about your experience. Epal takes fairness and community standards seriously, and account actions are based on policy and reviewed reports. If you believe your account was treated unfairly, please reach out to us so we can review your case and provide further clarification.
Worst customer service ever they allow…
Worst customer service ever they allow child exploration girl over there will take advantage of kid to make money out of them plus never participate in any of there event cuz probably u won't win cuz it's rigged
u can check this youtube channel it go in depth with the kid exploration channel name: Epal - Stories
17 June 2021
Unprompted review
Reply from epal.gg
Hi Kasper,
We’re very concerned to hear this. Epal has strict policies against any form of exploitation, especially involving minors, and such behavior is not tolerated on our platform. Reports are taken seriously and reviewed carefully, with action taken when violations are confirmed. We’re also committed to fair processes across our platform, including events and customer support. If you have specific evidence or concerns, we strongly encourage you to contact us so we can investigate further.
Mostly guys using voice changers
Mostly guys using voice changers. If you're looking for a real e-girl experience - don't go to these wannabes.
23 May 2021
Unprompted review
Reply from epal.gg
Hi there,
Thanks for your feedback. Epal encourages authenticity and aims to provide a genuine experience for all users. If you come across any accounts that may be misleading, please feel free to report them so our team can review. We’re always working to improve the community experience for everyone.
Not enough game to put
Not enough game to put. Putting a custom game won't allow you because Other "Epal user already own it" It doesn't make sense. How you gonna add game that doesn't have much information for that custom game you'd want to put when System only allowed you to put this rank N/A and N/A on this gameplay. Like dude, Don't put custom game For employees to make and you're not allowed new Epal Employees to add custom games. Their excuses of not allowing "Custom game name cannot be the same with the other games provided by E-Pal platform." I cannot recommended platform to those whom wanna try out trying out to be an E-gamers.
Just go straight for Twitch, Or Youtube period.
2 April 2021
Unprompted review
Reply from epal.gg
Hey there,
Thanks for your feedback, we understand how this can be frustrating. The current system has certain restrictions on custom game entries to avoid duplication and maintain consistency across the platform. New games are also being added continuously. If you have a specific case, please feel free to contact us and we’ll be happy to assist.
Thank You E-Pal.
I was searching for a teammate for playing PUBG with me. Then I found E-Pal. Their support team 24/7 online in discord and guides me to find my teammate.
by the way, I got my first order 100% free.
Thank You E-Pal.
2 March 2021
Unprompted review
Reply from epal.gg
Hi Blue,
Thank you for your kind words! We’re glad our support team could help you find a teammate and that you enjoyed your first order. Have fun gaming and we hope you continue to have great experiences on Epal! 💜
Waste of Money
They claim to be a gaming oriented service. But people there are clueless and arrogant. The support never got back to me.
28 May 2020
Unprompted review
Reply from epal.gg
Hey EY,
We’re sorry to hear about your experience. Epal aims to provide a positive gaming environment, and we apologize if our support did not meet your expectations. If you still need assistance, please reach out to our support team and we’ll be happy to help.
I would not trust this company
I would not trust this company - I tried to use their services but to no avail. Doesn't feel legitimate.
28 May 2020
Unprompted review
Reply from epal.gg
Hi there,
We’re sorry to hear that you felt this way. Epal is committed to providing a safe and reliable platform, and we continuously work to improve user experience. If you encountered any specific issues, please feel free to reach out to us, we’d be happy to assist and clarify~
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