Eplo Reviews 68

Arrived as advertised. Appears to be an exact match for the original “Woodbridge Bath” branded product. Easy to use website, competitive pricing.
Would definitely recommend!

This my third Eplo I7-PRO and now every toilet in the house is the same great unit. I guess once you use it you don't want to use anything else, but that's not a problem now.

Oh, and simply amazing support. When I had a issue Lee and his helper from Eplo called on a video Whatsapp chat and showed me how to do everything I needed to do from his lab.

Eplo gets my highest recommendation.

Excellent product data on website. Quick shipping and delivery.

Easy install took the old toilet off and put the new U8 MAX in place all under 1 hour. Operates nice and quite. Would highly recommend this toilet.

Service rating 5 stars. Product is 4 stars.
We bought 3 of these smart toilets. They look very sleek . As far as service, we were able to get in touch with the company texting using WhatsApp. We got a quick response and was able to address the question

The toilet model i chose was out of stock so Eplo sent me another model that is perfect. Easy to set up and wonderful bidet options.

The product works great! Excellent Customer Service answering my many questions. We've been using the bidet about three weeks. It's very helpful for my elderly husband and myself.

I sent several emails to support and never received a single reply
Bad customer service

Excellent service—professional, fast, and easy to communicate with. I had an impressive experience overall. Highly recommended!

The ordering process was simple and straightforward. I will definitely use you again.

Seems to generally be a well built piece of equipment for a fair price. However adjusting water jets and drying air is a puzzle.

I have not installed toilets yet. I was so excited to get these toilets at the best price I have ever seen. I honestly thought it was to good to be true. When they arrived, I was so excited. I have wanted one of these toilets for a long time but they are never in my price range. Then I found them on sale. I have 4 toilets in my townhouse and I bought 4 Eplo toilets around a price that normal non-smart toilets sale for. I am crossing my fingers they all work once I get around to installing all of them. I have installed Eplo toilets for other people and they love them. Its why I have always wanted one. I still cant believe I have them!

Toilet took 2 weeks to arrive, and had broken porcelain once it finally arrived. Several back and forths with customer service, and they offered me compensation since I needed to dispose of the broken toilet on my own. Was really looking forward to the EPLO toilet after seeing so many great reviews. Disappointed that I am not going to get one, but we couldn't wait another 2 weeks and had to order another brand.

Easy to use , beautiful to look at

Love it so far. Easy to operate and a joy to use.

Easy ordering. Great pricing, and quick delivery.

I purchased an EPLO smart toilet and after installation we found out that the bidet doesn’t work . After communicating with EPLO who took few days to find out that the bidet is defected , the support agent said that he can send a replacement bidet seat or a new toilet . I have explained my frustration that I will have to pay a plumber to remove the toilet and install a new one or to pay to replace the bidet seat with all connecting pipes and electrical . The support agent asked the manager for a compensation to help with the cost of installation . Unfortunately the manager approved only half of the cost . After I agreed with this option which is not the best option since the smart toilet is still brand new and I don’t have to fix a defected part , EPLO is still sending me emails to see if the site where I bought the toilet is sending any compensation . I am
still waiting to have a fully functioning toilet when I don’t even have to do this . Don’t buy EPLO as their after sale support is useless . I will return this toilet that is already a lot more expensive than other brands who work perfectly . I will buy a different brand and of course pay a plumber again to install it . Never EPLO

We had an accident and damaged a toilet before we start installing it. We renovate homes for customers. We called Eplo and got fast response and beyond expectation customer service!
I can’t talk about the reliability of the product since the product just been installed, but Eplo customer service has been of the highest quality and va very responsive. I have rarely seen service like that.
I would buy their products without any fear. They stand behind their product.