-- Reviews 91

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

This company scammed me: told me I needed to send a retainer to set up an account. When I tried calling them, their two phone numbers have been discontinued. How did they get my information? The... See more

Rated 1 out of 5 stars

Ordered several days ago. Epoints took my money fast enough but still haven’t even put my order through to Argos yet. Could have had delivery the next day If ordering from Argos (same delivery p... See more

Company replied

Rated 1 out of 5 stars

always using e-gifts for shopping where possible , it is okey for saving few pounds, lately realised and don't get the cashback as promised like instead to get £60 cashback I get £39.90 I have to comp... See more

Rated 5 out of 5 stars

I had some problems accessing my account, forgotten password, new email address etc. I emailed support on Friday evening, got a really fast response and by Saturday morning it was all sorted. No fuss... See more

Company replied

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2.2

Poor

TrustScore 2 out of 5

91 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

This company scammed me

This company scammed me: told me I needed to send a retainer to set up an account. When I tried calling them, their two phone numbers have been discontinued.
How did they get my information? They sounded so legit, too. Beware!

21 February 2025
Unprompted review
Rated 1 out of 5 stars

For some reason a £5 charge for premium…

For some reason a £5 charge for premium membership has turned up in my notification.
Thought it might be a scam. Checked account and see that there is an order on my account. I don't want premium membership.

Can anyone advise me on how to get this cancelled?

1 September 2024
Unprompted review
Rated 1 out of 5 stars

This app/website has become a nightmare

This app/website has become a nightmare. It's slow and obsolete.
You can't send anymore the gift card to your private email address, which is uncomfortable considering not everyone has access to their work email address from every device.
It takes days to get your gift cards now 🙄
A very bad service.

22 April 2024
Unprompted review
Rated 1 out of 5 stars

order for JBL Tune Beam

I made an order for JBL Tune Beam Wireless Bluetooth Noise-Cancelling Earbuds since 25th Dec 2023 ad it is nearly a month now (18/01/24) and have not received this order.

Quiet poor, inefficient and unreliable

18 January 2024
Unprompted review
Rated 1 out of 5 stars

poor managed

always using e-gifts for shopping where possible , it is okey for saving few pounds, lately realised and don't get the cashback as promised like instead to get £60 cashback I get £39.90 I have to complaint to get my money back. lost so much cashback as I didn't complaint as I thought the cashback amount has changed. if you order Friday evening u have to wait until Monday to get your e-gifts which makes me think is poor managed as few times happened to me that item was out of stock until I receive the e-gift.

5 January 2024
Unprompted review
Rated 1 out of 5 stars

Can I have the voucher or my money back!

I am sad to report - just like others - that after purchasing a Gin and Tea at Harrods experience back in May, I still do not have the voucher for it. I have emailed and not received a response. Sadly this was a gift for a staff member and I am embarrassed to be unable to give it to them after telling them about it. This is not the first time I have had a problem with vouchers going astray, so I am afraid I will not be purchasing again, which is such a shame as the concept is a good one! Please can I have the voucher or my money returned?

19 May 2023
Unprompted review
Rated 1 out of 5 stars

very poor support

very poor support. I had to wait more than 30days for my e-voucher after e-mailing numerous times.

15 January 2023
Unprompted review
Rated 1 out of 5 stars

what a very bad experience

what a very bad experience. My first time to order something here went to a nightmare. the system said that the delivered the items. At the same day and i wrote and called to say that i have never received it. But the customer service have never came back to me.
so disappointing

2 December 2022
Unprompted review
Rated 1 out of 5 stars

I ordered £50 Amazon E-voucher (Gift…

I ordered £50 Amazon E-voucher (Gift Card) on the 30th of December and it's been 20 days today and I still haven't received them. It's so disappointing that NHS introduce this platform instead of just paying us directly. I see no reason I will have to wait this long to get a simple E-voucher (Gift Card). This site is a disgrace and will never recommend it to anybody close to me.

18 January 2023
Unprompted review
Rated 1 out of 5 stars

I bought on 21/12/2022 and…

I bought an earbuds on 21/12/2022 and still waiting to be deliver. It’s disappointing that it cost £120 and I contact each person twice and did not bother to call me back.I don’t know why NHS introduced this, if you are not careful you will not get back your money.

21 December 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely disappointing

Absolutely disappointing. Ordered with my epoints plus had to pay an additional £100. Was told order cancelled and it has been refunded back to my epoints! I want my £100 in money not epoints!

9 December 2022
Unprompted review
Rated 1 out of 5 stars

Awful support

Awful support, since changing from epoints to each person I have been locked out company account, cant get vouchers and support takes an age .... not happy, very poor system and IT

7 December 2022
Unprompted review

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