Epower Reviews 

105
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and efficiency, particularly during installations and problem-solving. Many highlight the exceptional customer service and technical support, noting quick responses and dedicated assistance to resolve issues, making the overall service efficient and worry-free. However, some customers noted issues with products, specifically chargers failing or not performing as expected. A few others felt customer service could be slow or difficult to reach, leading to frustration with delayed support. Additionally, some reviewers mentioned experiencing installation delays or concerns regarding the quality of the installation itself.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often praising the efficiency and helpfulness... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting excellent support and... See more

Product

Users describe ambiguous interactions with product, with many reporting issues such as chargers repeatedly... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting frustrations trying to reach the company and not... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Got the charger with a good price, there were some hiccups with the way installation was done and some communication, but Patrick and Chantelle were great at the end and everything works well now.

Company replied

Rated 5 out of 5 stars

Got a Zappi charger installed a few years ago, had an issue last week with the isolator switch and Patrick had someone from his team down within the hour and had us back up and running again in no tim... See more

Company replied

Rated 5 out of 5 stars

Epower installed an EV charger in our house yesterday. Their staff are incredibly skilled, friendly, efficient and courteous. The Sales Executive was clear, quick and efficient. Their electrician was... See more

Company replied

Rated 5 out of 5 stars

I got an EV charger installed under the SEAI grant scheme and the staff at Epower were fantastic from start to finish. Emma was very helpful throughout the initial sign up phase and simplified the pro... See more

Company replied


4.3

Excellent

TrustScore 4.5 out of 5

105 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(105)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Patrick is exceptional at what he does…

Patrick is exceptional at what he does and an absolute pleasure to deal with. Nothing is ever too much trouble and his responsiveness, professionalism and customer focus are genuinely outstanding. He consistently goes above and beyond to ensure everything is handled quickly and efficiently, no matter how big or small the ask. It is rare to come across someone so reliable, knowledgeable and easy to work with. I would have no hesitation whatsoever in recommending Patrick and the team at Epower.

8 May 2026
Unprompted review
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Reply from Epower

Hi Anne-Marie, thank you so much for your review. We're very glad to see that you were happy with the after care support you received from our team, we'll make sure to let Patrick know. Thanks again and best of luck!

Rated 5 out of 5 stars

Great support

The team at Epower were very helpful with my EV charger installation. A very supportive team that followed up promptly and made sure everything was working. Could not have been more helpful.

20 May 2026
Unprompted review
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Reply from Epower

Hi Andrew, thank you so much for your amazing review. We hugely appreciate your feedback and we are delighted to see that you had a good experience with ePower. Thank you!

Rated 5 out of 5 stars

Very helpful and responsive support team

21 May 2026
Unprompted review
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Reply from Epower

Hi Rory, thank you so much for your review. We're very glad to see that you were happy with the after care support you received from our team. Thanks again and happy charging!

Rated 5 out of 5 stars

Excellent technical support from ePower

I have experienced very few problems with my zappi ev charger supplied and installed by ePower in Cork. When I had a problem their technical support has been excellent. Their support people contacted without delay, talked me through step-by-step what needed to be done to resolver the issue, and were very helpful and pleasant to deal with. definitely a 5 star+ service.

20 May 2026
Unprompted review
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Reply from Epower

Hi Ria, thank you so much for your excellent review. We're very glad to see that you were happy with the support you received from our team. Thanks again and good luck with your EV journey!

Rated 5 out of 5 stars

Just had solar panels installed a few…

Just had solar panels installed a few weeks ago with epower
Had a issue with the grid power which patrick in epower sorted straight away
Great service would highly recommend

19 May 2026
Unprompted review
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Reply from Epower

Hello, thank you so much for your review. We're very glad to see that you were happy with the after care support you received from our team. Thanks again and best of luck with your solar journey!

Rated 5 out of 5 stars

Happy customer

From the moment we contacted Epower to have solar panels installed, we were always dealt with by friendly staff who were extremely helpful. I would highly recommend them, they made it so easy for us. Always there if you need to ask them anything. We are very pleased.

15 May 2026
Unprompted review
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Reply from Epower

Hi Joan, thank you so much for your amazing review. We hugely appreciate your feedback and we are delighted to see that you had a good experience with ePower. Thank you!

Rated 5 out of 5 stars

I have received great assistance and…

I have received great assistance and support from the team namely Patrick and Derek who assisted me in setting up my Zappi Glo at home. They were able to understand what I needed for the system to have it running and it did work swiftly and efficiently. Kudos to the team of E-power!

11 May 2026
Unprompted review
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Reply from Epower

Hi Charmaine, thank you so much for your review. We're very glad to see that you were happy with the after care support you received from our team. Thanks again and happy charging!

Rated 5 out of 5 stars

Excellent Customer Service

Solar panels installed and needed to ring customer service to set up app etc. Patrick in customer service was brilliant, talked me through the process, checked back in later the same day to ensure was working properly. Excellent service and panels seem to be working well.

7 May 2026
Unprompted review
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Reply from Epower

Hi Paul, thank you so much for your excellent review. We're very glad to see that you were happy with the support you received from our team. Thanks again and good luck with your solar journey!

Rated 5 out of 5 stars

My experience with Evolve is that their…

My experience with Evolve is that their after sale customer service has been very good. We had one or 2 problems with connectivity and they were problem solved and fixed very quickly.

5 May 2026
Unprompted review
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Reply from Epower

Hi Kerrith, thank you so much for your amazing review. We hugely appreciate your feedback and we are delighted to see that you had a good experience with ePower. Thank you!

Rated 1 out of 5 stars

Monthly subscription not transparent

Used epower once in public charger, then realised i am paying a monthly subscription fee. This was not transparent to me. Unhappy with epower.

1 March 2026
Unprompted review
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Reply from Epower

Hi Paul, At ePower we offer customers two options for public charging: Pay As You Go or a subscription model. The subscription model is €4.79 per month. You can give us a call on 019029800 and get that prescription cancelled.

Rated 2 out of 5 stars

Bought an ev charger on the 15th of…

Bought an ev charger on the 15th of April from them and told installation would be complete within 2 weeks. Ive been sent a date of the 26th of May for installation due to them being busier than usual. I bought an ev to reduce costs but using public chargers, I might as well have stayed with diesel.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Epower is always a positive and a professional one.e

My experience with Epower is always a positive and a very professional one. The customer care after service is super and always within a timely manner. My issue was regarding a firmware update and the staff member rang me and guided me through the entire installation of the update over whatsapp video. Following the update he ensured that everything was complete and waited for me to plug in my home charger and check it was working. I have every confidence in epower and their knowledge base.
Frances Ennis

29 April 2026
Unprompted review
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Reply from Epower

Hi Frances, Many thanks for your fantastic review. We are very glad to see that you were happy with the after care service you received. Thank you again and happy charging!

Rated 4 out of 5 stars

ZAPPI installed

Got my ZAPPI charger installed on April 22nd. I felt that it was installed in a bit of a rush with not much of an explanation on how to use it.That night I found that I couldn’t avail of the 2-5am tarrif. I rang Patrick and through myself an FaceTime video we found that original settings were incorrect. Full marks to Patrick for sticking with it and getting it sorted. He has a fantastic ZAPPI knowledge.
All systems worked on night 2.

22 April 2026
Unprompted review
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Reply from Epower

Hi Charles, thank you so much for your review. We're very glad to see that you were happy with the after care support you received from our team. Thanks again and happy charging!

Rated 5 out of 5 stars

Bought ev charger from ePower

Bought ev charger from ePower. My electrician didn’t configure it correctly. ePower support were absolutely fantastic and helped me to get it working perfectly. Highly recommend ePower for the customer service.

21 April 2026
Unprompted review
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Reply from Epower

Hi Niall, thank you so much for your amazing review. We hugely appreciate your feedback and we are delighted to see that you had a good experience with ePower. Thank you!

Rated 5 out of 5 stars

Ross arrived and connected my Zappi…

Ross arrived and connected my Zappi charger with the Ethernet cable that Vodafone installed and supplied free and this has overcome the WIFI issues arising from the new Hub7 fibre optic setup. All now working fine. Thank you.

13 April 2026
Unprompted review
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Reply from Epower

Hi Tony, thank you so much for your excellent review. We're very glad to see that you were happy with the support you received from our team. Thanks again and happy charging!

Rated 5 out of 5 stars

Great technical backup service

Epower installed both our car charger and solar panels. I had a minor issue with the solar panels that was easily dealt with over the phone under the guidance of Patrick - one of the technical team. He showed me how to reboot the inverter associated with the solar panels and I was very glad that there is a service to allow customers access technical support after sales. He was also kind enough to send me some very useful links relating to setting up the system to perform efficiently for us.

8 April 2026
Unprompted review
Epower logo

Reply from Epower

Hi David, Many thanks for your fantastic review. We are very glad to see that you were happy with the after care service you received. Thank you for choosing us for you solar panels and car charger installation!

Rated 5 out of 5 stars

I recently had a problem with my Zippy

I recently had a problem with my Zippy, not helped that I changed my broadband supplier. I was talking with Patrick Keane whose patience was remarkable dealing with an older customer with very poor technology skills. He could not have been more helpful. Many thanks Patrick. Eamonn

2 March 2026
Unprompted review
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Reply from Epower

Hi Eamonn, thank you so much for your excellent review. We're very glad to see that you were happy with the support you received from our team. Thanks again and happy charging!

Rated 4 out of 5 stars

Very good company

Very good company. Easy to get in touch with, transparent and good customer service. Patrick Keane was very helpful when I had a problem with my WiFi router connection to the inverter.

3 April 2026
Unprompted review
Epower logo

Reply from Epower

Hi Michael, thank you so much for your amazing review. We hugely appreciate your feedback and we are delighted to see that you had a good experience with ePower. Thank you for choosing us and take care.

Rated 4 out of 5 stars

We recently had epower out to install…

We recently had epower out to install our solar panels. We found their staff very knowledgeable and helpful. We had a few problems with faulty batteries etc but they followed up and got us working. I spoke with Patrick and Sharon Crosbie on a few occasions and found them both very informative and helpful. Brendan

16 March 2026
Unprompted review
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Reply from Epower

Thanks very much for your wonderful review, Brendan. We are delighted to see that you were satisfied with the service you received. Thanks for taking the time to share your feedback and best of luck with your solar journey.

Rated 5 out of 5 stars

Patrick was extremely helpful in…

Patrick was extremely helpful in resolving my issue. A very friendly and professional man.

20 March 2026
Unprompted review
Epower logo

Reply from Epower

Many thanks for your fantastic review. We are very glad to see that you were happy with the after care service you received. Safe travels and happy charging!

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