EQ Bank Reviews 255

My family will be homeless on November 8th due to EQ Bank withholding my money all because I wanted to change my phone number. I have 3 kids and a disabled wife we have no where to go and I am absolutely disgusted with how awful this bank is I would recommend it is avoided at all costs. Due to them not setting up my 2sv to email as per my request when I opened the account my phone number I had to change as I lost my sim card and could not transfer it to another one as I was having difficulty with lucky mobile. EQ Bank demanded a id verification using trullio and I tried more than 30 times made countless calls and they kept saying poor image quality as my phone camera has a crack in it. Finally today on the 4th after 3 days they finally unlocked it but it is far too late for us there will be a bailiff here on the 8th at noon to toss me and my family and our pets ( bearded dragon and 4 fish) out onto the street.

EQ Bank is an absolute nightmare. Their incompetence is astonishing. Changing a phone number should be a simple task, but at EQ Bank, it takes three full days—leaving me completely cut off from accessing my own money during that time.

What kind of bank holds your funds hostage just to update basic account information? This is beyond ridiculous.

The customer service? It’s a joke. Every single person I spoke with had a different explanation, and none of them seemed to have any clue what they were talking about. It’s like they’re all working in different banks. The incompetence and disorganization are off the charts. EQ Bank should be ashamed of how they treat their customers.

Avoid. They locked my account because I didn't log in for a while. Customer service made it a huge pain, still unresolved.

Great costumer service, staff really takes the time to listen and try to solve your issue. I was helped twice today by two EQ employees, Racheal and Willow and both were excellent. Thank you!

OMG! TO BEGIN WITH I NEVER THOUGHT IN MY WILDEST DREAMS THAT EQ BANK IS THE BEST BANK AS FAR I HAVE EXPERIENCE OF CUSTOMER SERVICE. THE BEST OF THE BEST.

Khan was very helpful throughout the process. He gave me helpful tips regarding my account. Over all I am satisfied
-Krystel

I liked them at first but as the saying goes you see peoples true self not in the good times but the bad. EQ was ok at first and for the cost you can over look the weirdness like how the cards work and transfers etc I did like the text e-transfer.

But then my online card went to the Negative the first I heard was a message on my phone from a number I did not know saying I was in the negative
I looked and saw it was true then it got messed up it would not let me see why at all despite the message telling me it was "probably an unauthorized charge" it would not let me see the reason or who made the charge
It would not even let me clear it up I had to call in and have them unlock my card so I could transfer money from my bank account to my debit card which MUST be two different accounts.
After that if you would be thinking you could see where the charge came from you would be WRONG
still no way to see why it was over drawn but they did unlock the card so it could happen again if the debtor so desired

By the way all this rigmarole for $3 cost ten times that to make the call and pay the rep's x 2 to clear it up instead of a text alert and let me clear it up myself online.

This makes me really want to cancel the account and go with KoHo I mean if they do this on the free account you KNOW a business like that will hemorrhage money and they WILL need to hit people with mad service charges to cover their business practices in the future. multiple reps plus the tech to lock the card over $3 locking you out of fixing it yourself and not allowing you to see the reason behind the charge and reason.

Going to cancel the account in short order koho does not do this to you. They let you lock unlock the cards and see the transactions even on free accounts

The customer service team has been impressive at EQ whenever I've dealt with them. In particular, a representative named Tyler was tremendously helpful just recently.

Prior to speaking with her, I was getting conflicting, unclear information about the timeline and process for transferring funds from my TFSA to an outside TFSA which lead to some issues that needed urgent resolution or I would miss out on an investment opportunity.

Tyler stated with confidence, and without overpromising, that she would take ownership of helping me find the best and quickest way to resolve the issue so I could still take advantage of my opportunity.

After listening carefully to my needs and stated problem, she clarified some things about registered fund transfers for me, so that I was aware of timelines, technology and reasonable expectations. Then she enrolled her manager and internal support teams to come up with a solution that would circumnavigate the delays that seemed inevitable and highly consequential for me. Within 24 hours, Tyler and team had found a way and were quick to take action. Her professionalism and customer-care were head and shoulders above anything I've experienced in banking, telecom or anywhere else I've dealt with customer service teams.

It gave me renewed confidence in what teams and dedicated employees can do when they are committed to customer satisfaction, knowledgeable and solution-oriented.

In addition, I've had a great experience using all of my registered and personal accounts on EQ bank, which allows for the movement of funds between accounts internally but also with external accounts I have with other banks. Very practical and easy, and no services fees! That's awesome!!

Very pleasant customer service, prompt, professional, friendly lady. Thanks!

Recently (4 weeks ago) signed up business banking. Since tried to link another bank (Tangerine) and unable to link both accounts. Contacted customer service week ago and was told there is technical difficulty and try again. Insisted and asked when will be fixed. No idea was told. Insisted call back and was promised so far no response. Just today (Sep-6-2024) tried again (few times) no luck. understand it is beta but that is when customer service should engage and help resolve the issue for customers. so far bad experience.

Amazing customer service, available past working hours. Easy and quick to open a bank account, high interest rates on some savings accounts!

Worst bank ever. They will randomly block account and interac transfer stops working. Customer service sucks big time. They said their security team is unavailable to unlock and will callback. But never calls back. My account is blocked and its been a week. Imagine if you have to do urgent transaction or mortgage. You are screwed. Keep away.

It is very easy to contact. 1 call, there's always a person to answer questions. Positive experience.

I can always call EQ Bank, and get connected with a knowledgeable, real person immediately. That doesn’t happen at The Royal or Scotia. I earn good interest on my money at EQ. That doesn’t happen at the other banks either. EQ has earned my business.

I mistakenly deposited 500.00 into an EQ Notice bank account and want to move it into my daily chequing account. I was told by one of the agents who was very difficult to understand (poor English) that it takes 30 days to move the funds. This was on July 15th 2024. On August 15 2024 I phoned again to inquire about my funds not being transferred to my chequing account yet and was told again that it will take another 30 days to transfer the money. They are holding my funds hostage and I want to know how to get my money out of this bank for good. Help!!

EQbank customer service representative was obnoxious and sarcastic. I will no longer bank with them.

I have made one interac transfer and eq bank trying to call me for confirmation but I didn't pick up the call.
They thought it's suspicious activity and locked my all accounts.
They have done a great move cuz it can be scam or any suspicious activity to my account.

I love this move by EQ Bank
So far no complaints all running good.

Thank You

I contacted online chat support and spoke with a representative named Devy to inquire about the possibility of withdrawing US cash from an ATM. Unfortunately, his support was rude and his explanations were inconsistent. Initially, he told me that I could withdraw US cash from an ATM in Canada. However, he later stated, “The EQ Bank US Savings cannot be linked to the EQ Bank Card.”

Confused, I asked for further clarification. Devy then asked if I had ever withdrawn US cash from an ATM before. I replied that I had done so with a Tangerine ATM. He then said that I could do the same with the EQ Card, but once again repeated, “The EQ Bank US Savings cannot be linked to the EQ Bank Card.”

I was left wondering how the EQ Bank Card, which is not linked to the EQ US account, could access the US account information from the ATM. Devy was unable to provide a clear explanation . After 15 minutes of this frustrating interaction, I gave up.

EQ bank is amazing and their customer service matches their services. I get an agent on the line very quickly and they are happy and able to help me every time with no issues. Definitely recommend EQ bank for anyone who appreciate good customer service and a bank service that charges you nothing and gives you the highest interest rates in Canada!

An absolute Rip Off! I opened one of their USD savings accounts a couple of months ago, because they were offering 3% interest. I deposited $25,000 CAD which was converted to roughly $18,230 USD at the time. A couple of days later, out of curiosity I thought I would convert my USD back to CAD only to find out my $25,000 was now worth only $24,500 (approx.) When I asked their complaints department, they told me it was their "mark up"! There was NO disclaimer, no warning about the fact that their conversion was approximately 2% less than the posted exchange rate. ie: posted rate was $1.37 for 1 USD. EQ banks exchange was $1.35. Doesn't sound like much, but on large sums of money, it adds up. A savings account is supposed to earn money, not decrease by 2% the minute you open the account