Equafleece Ltd  Reviews 295

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, durability, and perfect fit, often highlighting how well they keep pets warm and clean. Many people appreciate the wide range of sizes available and the effectiveness of the items even for uniquely shaped dogs. The customer service is frequently described as outstanding, with consumers noting the helpfulness, speed, and personalized advice received, especially regarding sizing and alterations. The ordering process is generally seen as easy, and the delivery is often surprisingly fast. However, some customers experienced difficulties with sizing, finding that certain products were uncomfortable for their dogs despite following guidelines. A few reviewers also mentioned that initial customer service responses regarding these sizing issues were not always satisfactory, suggesting they purchase another size rather than offering alternative solutions for the ill-fitting item.

What people talk about most

Product

Reviewers express high satisfaction with the product, consistently praising its quality, fit, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of the products,... See more

Customer service

Consumers consistently report highly positive experiences with customer service. Many reviewers praise the... See more

Order

Customers had positive experiences with order. Many reviewers praised the speed of delivery, with orders... See more

Service

Users describe positive interactions with service, consistently praising the exceptional level of support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an absolute game changer. I've seen these for a while but with the extreme weather conditions we have had lately I've been washing my dog after every walk. Having followed the instructions the pr... See more

Company replied

Rated 5 out of 5 stars

Brilliant experience with Equafleece. Sizing advice was answered in under an hour, orders arrived the next day, and even a backorder came quicker than expected. I have a very large dog and the fit is... See more

Company replied

Rated 5 out of 5 stars

Just got my gorgeous dog jumper and we absolutely love it! My very slim Whippet girls didn't match any of their sizes when I input them on the system so I emailed their CS. Lightening fast respons... See more

Company replied

Rated 5 out of 5 stars

Excellent service, I emailed an enquiry as I wasn't sure which size dog coat to order for my two dogs. I received an answer the same day, placed my order and received my coats exceedingly promptly - a... See more

Company replied


Company details

  1. Pet shop

Written by the company

100% rainproof, breathable, warm and washable, but also incredibly comfortable – as attested by the animals themselves. More and more people realise that dogs, especially young, elderly or thin coated dogs, feel the cold and hate the rain as much as us. Our fleece dog garments are warm, lightweight, easy to wear, machine washable and 100% water repellent when worn close to the body. We make them from the same Polartec® high performance polyester fleece you’ll find in advanced technical mountaineering wear. Our summer suits, t-shirts and shorts offer protection and cooling for your dog in warmer weather.


Contact info

4.8

Excellent

TrustScore 5 out of 5

295 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Bought my elderly dog a dog suit to…

Bought my elderly dog a dog suit to keep him warm and it's brilliant. His walk has now doubled in time as he is wanting to spend more time outside sniffing, which is what he loves.

He is generally moving better in the suit too.

12 November 2024
Unprompted review
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Reply from Equafleece Ltd

Thank you Andrew for your super review. We are so pleased to hear your older dog is enjoying his walks more and wanting to be out and about for longer.

Rated 5 out of 5 stars

I have bought from equafleece for a…

I have bought from equafleece for a number of years. It was time this year for both my dogs to have new suits.
As with us all as we've gotten older our body shapes have changed,
The help and amount of patience I've recieved from equafleece has been fantastic.
I did struggle with getting the size right on one of my dogs but all the team spent time sorting out the correct size from photos I sent. They weren't happy to just say "that will do" they ensured the suits were a perfect fits.
Great team, great customer service. Thank you

7 November 2024
Unprompted review
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Reply from Equafleece Ltd

Thank you so much Mrs Dabb. All our amazing customer services team deliver only the best customer care and are always happy to chat through measurements and shape of your dogs, to ensure the optimum fit. We are so pleased your garment fits so well and it is so kind of you to take the time to pop a review up.

Rated 5 out of 5 stars

Amazing product

Amazing product! Such good quality and so warm

28 October 2024
Unprompted review
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Reply from Equafleece Ltd

Thank you so much for your super review.

Rated 5 out of 5 stars

Excellent as always

The coat received for Thomasena is perfect and looks beautiful. All of our girls (Bedlington terriers)now have Equafleece. The quality is exceptional and the fit perfectly. Thank you

19 October 2024
Unprompted review
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Reply from Equafleece Ltd

Thank you Tracey for the super review.

Rated 5 out of 5 stars

I’m absolutely delighted I bought my…

I’m absolutely delighted I bought my perfect sized Lhasa apso this dog suit, size 16 standard. It’s a perfect fit, thick, warm, soft , comfortable and she loves it! She’s lying down cosy and has made no issue with it. I’m going to buy a spare. No zips, fasteners etc .. Delivery was quick too!! Best clothing I’ve ever purchased for a dog. Thank you equafleece !!

17 October 2024
Unprompted review
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Reply from Equafleece Ltd

Wow Colin, thank you so much for your amazing feedback.

Rated 5 out of 5 stars

The nicest & fastest customer service

I had some trouble with the sizing calculator on the website, but after emailing them, they quickly responded and helped me choose the perfect size for my dog. The customer support was incredibly fast and helpful!
The fleece arrived quickly, and the quality is absolutely amazing—it fits perfectly and feels great. Highly recommend for both the product and the outstanding customer service!

10 October 2024
Unprompted review
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Reply from Equafleece Ltd

So many thanks for the amazing feedback Beatriz.

Rated 5 out of 5 stars

Excellent company and products.

Excellent customer service - I emailed the company a couple of times for help with sizing and each time received an immediate, helpful response. Super quick delivery as well as brilliant products. Would definitely recommend!

10 October 2024
Unprompted review
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Reply from Equafleece Ltd

Thank you for taking the time to leave such brilliant feedback.

Rated 5 out of 5 stars

Love this company

Love this company.
I'd order from them for their customer service alone! Also so helpful and friendly and really go out their way to help.
Everything I've ever ordered has been shipped quickly no problems and it's really good items that last. We have 1 for every season and a few extra!

7 September 2023
Unprompted review
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Reply from Equafleece Ltd

Thank you so much Ami for your lovely feedback. It really means the world to us and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

I have brought several items from…

I have brought several items from Equafleece for my Two dogs. Amazing quality and service and ive introduced so many local dog walkers to the website. Honestly highly recommended.

11 July 2024
Unprompted review
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Reply from Equafleece Ltd

Thank you for the amazing feedback and recommending us to your local dog walkers, that super kind of you.

Rated 5 out of 5 stars

Repeat customer and love the products

Repeat customer and love the products! Always received great customer service too. Recently taken on an Italian Greyhound rescue and never found jumpers that fit him that well apart from Equafleece! Thank you for doing these bespoke sizes and shapes for my little hound!

1 May 2024
Unprompted review
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Reply from Equafleece Ltd

Thank you for the super feedback.

Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service, fantastic product and service to match. Big shout out to Sammi who was beyond helpful. Highly recommended. Great communication, super helpful and brilliant to deal with. Service like it used to be!

19 March 2024
Unprompted review
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Reply from Equafleece Ltd

Thank you Wendy for your lovely feedback.

Rated 5 out of 5 stars

Fantastic products and customer service

Was unsure what size to get my crossbreed so emailed customer services and they were absolutely fantastic. Emailed promptly back and forth and while the first size wasn't quite right, I was quickly refunded and advised based on a picture which size would be suitable. It fits perfectly.

The product is of a brilliant quality, washes well, keeps my pup dry and warm. The customer service is friendly and professional - you feel like you're speaking to a real person who really cares.

Will definitely be buying lots more!!

3 November 2023
Unprompted review
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Reply from Equafleece Ltd

Thank you Anthea for the super feedback.

Rated 5 out of 5 stars

Great quality products

I have had the fleece suit for the winter and I can’t tell you how great it is, my dog hates getting wet but this amazing product keeps him dry, it might be a little more expensive than other macs but this does the job where others have failed.
I ordered another dog suit, a summer dog suit and a t shirt dog suit that can also be used a cooling suit.
Super quick delivery and when contacted about size they got back to me within the hour.
I always recommend these products when asked about them on our walks.
Top quality from a great company.

29 February 2024
Unprompted review
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Reply from Equafleece Ltd

Your wonderful feedback means the world to us, huge thank you.

Rated 5 out of 5 stars

Excellent company

Excellent company. Very helpful initially when trying to get the right fit for my dog. Then a few months down the line , we were beginning to get some wear in the legs of the fleece. The company offered to replace the arms on the fleece for no charge and I received my fleece back within 4 days . Highly recommend.

24 February 2024
Unprompted review
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Reply from Equafleece Ltd

Thank you Jocelyn for your wonderful feedback.

Rated 5 out of 5 stars

Exceptional quality, customer service and after care!

We have been buying equafleeces for our dog Milo for a number of years and have always been impressed with the quality, effectiveness and durability of all the items. I recently contacted Equafleece to enquire where I might purchase a replacement zip from, as the zip on Milo's well worn dog jumper had broken, but the coat itself was still in great condition, (thinking that I could try and replace the zip myself). I was shocked and thrilled when equafleece promptly responded, advising me to send the coat back to the them and they would replace it for me at no cost!
What's more after posting the coat to Equafleece, the zip was replaced and the coat was returned to me with a matter of days!
Equafleece not only excel on their products, but there after care and customer service is just as exceptional! Thank you so much!

23 February 2024
Unprompted review
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Reply from Equafleece Ltd

We are super happy with your lovely feedback, thank you so much Sarah.

Rated 5 out of 5 stars

First time customer and the service…

First time customer and the service excelled beyond my expectations!
Fantastic quality product, does the job! Fabulous advice given by staff, super quick delivery and exceptional quality of service!
Wonderful! I couldn't be happier ☺️

15 February 2024
Unprompted review
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Reply from Equafleece Ltd

Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Love love love Equafleece

I have already used the website a handful of times as my dog has grown.
We especially like the Dog Suits which keep her clean and dry when she goes for a swim as well as warm in the winter.
We have just ordered three more products.
Another thing to mention is the support offered. Any question is treated in a professional way and if they can accommodate a request they will.

22 January 2024
Unprompted review
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Reply from Equafleece Ltd

Thank you Mat for the super feedback

Rated 5 out of 5 stars

Great suit and excellent customer service

Although they might seem expensive these suits are well worth the money. My little schnoodle used to get so cold and shivery but now can enjoy long walks in bad weather. The team were really helpful advising me on sizing and when the suit developed a hole (from wear and tear) they replaced the leg free of charge for me in a couple of days. I've already bought a second one...

24 January 2024
Unprompted review
Equafleece Ltd  logo

Reply from Equafleece Ltd

Mary, your feedback means the world to us - thank you so much.

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