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Equals Connect Reviews 1,611

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TrustScore 5 out of 5

4.8

Money transfer service
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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service and the highly professional and helpful staff. Customers frequently highlight the exceptional customer service, noting the team's responsiveness, efficiency, and personalized approach. Many also appreciate the competitive exchange rates and the user-friendly system, which makes transactions smooth and straightforward. However, some people mentioned that despite being transparent about their transaction volume from the start, they were later informed that their account was making a loss, leading to a change in rates.

What people talk about most

Service

Consumers find service to be positive, consistently describing it as fast, reliable, and professional. Many... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting it as excellent, professional,... See more

Price

People report positive experiences with price, consistently highlighting competitive and great rates. Many... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use of the online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been working with Kane at Equals Connect for maybe 10 years or so. He absolutely goes out of his way to ensure we get the best advice and service possible. He's always on top of each trade and so... See more

Rated 5 out of 5 stars

Always incredibly helpful, Equals has been our currency service for many years now. The team are really responsive and knowledgeable, and the online portal means I can see all my deals and funds in r... See more

Rated 5 out of 5 stars

Our guy is Ollie. He is absolutely first class. Very responsive and allied with a very user friendly system you have a winner. Real differentiator is Ollie''s customer service. Always available.... See more

Rated 5 out of 5 stars

Equals Connect in my opinion are the best by a country mile. I’ve used them a good few years now and Kayne and his team are 110% professional in their approach and it’s always a pleasure to do busines... See more

Company details

  1. #16 of 44 best companies in Money transfer service
  2. #19 of 31 best companies in Currency exchange service
  3. #10 of 58 best companies in Payment service

Information provided by various external sources

Equals Connect Limited is a market leader in providing a wide range of foreign exchange and international payment services to SME's, Corporations and Individuals throughout Europe. At Equals Connect we pride ourselves on a superior level of customer service and ultimate efficiency when it comes to making your payments and our clients have peace of mind that their money will arrive at their chosen destination promptly, securely and at the best rate possible.The safety and security of your money is our main priority and all client funds are therefore held in segregated client currency accounts with our bank NatWest Bank plc. Equals Connect is a company incorporated in England & Wales Registration No. 07131446 part of the Equals Group of companies. Equals Connect is authorised by the Financial Conduct Authority (FCA) under the Payment Services Regulation 2009 for the provision of payment services. Our Firm Reference Number (FRN) is 671508. We are also registered with HMRC (Her Majesty Revenue and Customs) as a Money Service Business. Our registration number is 12594438.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Rated 5 out of 5 stars

Professionality and efficiency

We have been using Equals for a few years, and everything goes very smoothly. Never had a problem and our account manager, Kane, is very professional and efficient.

We are so happy that someone from the competition contacted us offering their services, and we didn't even consider what they were offering.

1 July 2024
Rated 5 out of 5 stars

Highly recommended

I highly recommend this company. I was contacted by George Toyne, who is excellent to deal with. Very straightforward process and great rates for foreign currency transfers. From the minute George initially called me until I was all set up with an account and login details to their online portal was just 24 hours. Very simply process and easy to contact.

22 May 2024
Unprompted review

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