The goods were supposedly dispatched but didn't appear to be in transit on enquiring i was told they were still in the warehouse this was rectified but the courier company used were slow to deliver. I... See more
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Love both the dark and light versions of their rums, and the bottles / packaging are amazing. Super quick service really love this brand! Recommended it to family and friends and they’ve all enjoyed t... See more
This is a Christmas present for our son, he lives his rum and I thought I'd buy this for him as its new, found it advertised on Facebook and liked the way it was presented and also the cause it helps
Such a lovely flavourful rounded rum, would be such a waste to mix this with anything as it’s an excellent sipper on its own. It has lots of spices, vanilla and oak. Really good casks have been used i... See more
Company details
Written by the company
Discover Equiano, the World’s First African & Caribbean rums. Blending rum from Mauritius & Barbados, creating unique, award-winning rums.
Contact info
Elsley Court, 20-22 Great Titchfield Street, W1W 8BE, London, United Kingdom
- hello@equianorum.com
- equianorum.com
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Great Rum ordered on site came on time…
Great Rum ordered on site came on time and was very good will be ordering more soon
Faster than Expected
Product was delivered well packaged and ahead of estimated delivery time when I paid for it.
Dispatch problem.
The goods were supposedly dispatched but didn't appear to be in transit on enquiring i was told they were still in the warehouse this was rectified but the courier company used were slow to deliver. I must add this is the 3rd year I've purchased goods from Equiano and the first time there's been any problems.
Ordered
Ordered, quoted 2 days. The 2 emails for the company both bounce back as not found.
Poor service, pay on credit card to give yourself protection
Delicious rum
Delicious rum, well balanced and full of flavour would highly recommend to not just rum lovers.
Arrived very quickly
Arrived very quickly, extremely well packaged. Recipient very happy, said it is the best, smoothest rum he's ever had and loved the bottle.
Order cancelled with no explanation
Order cancelled with no explanation. Had to chase to find out why. Took 10 days for money to be returned and still have to explain why present didn’t turn up
Great service to go with the drink.
Good description on website and quick …
Good description on website and quick delivery.
Amazing
amazing rum backed by great service.
promptly received within a few days from order.
Great service
This is a Christmas present for our…
This is a Christmas present for our son, he lives his rum and I thought I'd buy this for him as its new, found it advertised on Facebook and liked the way it was presented and also the cause it helps
regular updates on status of order
Excellent Rum!
Such a lovely flavourful rounded rum, would be such a waste to mix this with anything as it’s an excellent sipper on its own. It has lots of spices, vanilla and oak. Really good casks have been used in the making of this rum
That i will reorder says it all.
Did not receive my full order
I made 2 orders. In my first order, I ordered 1 large bottle or aged rum, which was delivered efficiently. In the 2nd order, I ordered 1 large bottle and 1 small bottle of aged rum. I received the large bottle, but did not receive the small bottle. I had sent an email expressing an item was missing. But I got no response. It's not ok to take a customer's money for an item, not send the goods and then not communicate. Granted mistakes happen, but there seems to be no resolution. Other than that, the bottle looks very classy. I can't comment on the taste of the rum as the two large bottle I bought are gifts, whilst the small bottle that I didn't receive would have been a present to me.
The product was as described on the…
The product was as described on the website and it arrived on time and in order. A great rum. Enjoyed it very much
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