Equilaw Reviews 4,835

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as faultless and efficient, with many people appreciating the clear communication and accurate advice received at every stage. Reviewers are particularly impressed with the quick response times, with call-backs often made within minutes, and the smooth user experience, which made complex processes feel pain-free and stress-free. However, some customers also noted that there were occasional delays caused by external management companies. A few other people also felt that they would have liked a more proactive approach regarding communication and updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as faultless, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and efficiency... See more

User experience

Customers report positive experiences with the user experience, often describing it as smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service we had from Equilaw was faultless. They kept in contact with us.Initially we had a visit from a member of the staff ,she was excellent, she guided us through all the forms answering all o... See more

Company replied

Rated 5 out of 5 stars

I found Equilaw very professional - everything was done efficiently and exactly on time - I was made aware of all of the issues that I needed to consider at every stage and received good and accurat... See more

Company replied

Rated 5 out of 5 stars

Right from when we applied for a Life Mortgage, Equilaw kept us up to date of the progress of our application. I would especially thank Leah who really went out of her way to get the application throu... See more

Company replied

Rated 5 out of 5 stars

Equilaw were recommended to us and I'm pleased to say that the recommendation was 'spot on'. Leah (our Case Manager) kept us informed every step of the way, calling frequently to update progress. I... See more

Company replied


Company details

  1. #5 of 63 best companies in Conveyancer
  2. #10 of 57 best companies in Lawyer
  3. #19 of 154 best companies in Legal Services
  4. #5 of 40 best companies in Property lawyer

Written by the company

Equilaw is a market leading and award winning firm of solicitors specialising in Equity Release. Recognised by financial advisers nationwide for our niche work and experience in this specialist area of law, Equilaw is acknowledged as one of the market leaders in this sector. Every case is handled by our in-house team, made up of expert lawyers and legal professionals. We offer clients in-depth guidance on the equity release product which has been recommended to them. In our experience, clients prefer to work with financial advisers who work closely with a leading solicitor in the field as it provides added confidence in the equity release process. We have always been unique, in that we are the only law firm which deals solely with legal advice and conveyancing for homeowners taking equity release. This enables us to give bespoke advice as to the details of the equity release plan and the legal obligations that attach to it. We do not tread on the toes of the adviser by recommending products or by discussing product suitability Since 2008 we have been consistently winning awards for our Equity Release service. Our most recent award was the winner of best conveyancer 2020, awarded by The Equity Release Awards. We have won best conveyancer at the Equity Release awards 11 times now.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Ellie Davis was friendly and supported…

Ellie Davis was friendly and supported us

1 May 2026
Equilaw logo

Reply from Equilaw

We're pleased to read Ellie was able to deliver our usual excellent service standard. Thanks for taking the time to leave us your feedback.
All the best!

Rated 5 out of 5 stars

Very good communication throughout the…

Very good communication throughout the process

30 April 2026
Equilaw logo

Reply from Equilaw

Great news! We pride ourselves on communication so we're thrilled to see this was your experience. Wishing you all the best for the future from the whole team at Equilaw.

Rated 5 out of 5 stars

Working with Nicole Mayo

Working with Nicole Mayo, made the whole process run smoothly and efficiently. Very helpful and supportive experience

1 May 2026
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Reply from Equilaw

Great news! We're pleased to see Nicole was able to deliver our usual excellent service standard. Thank you for sharing your feedback and wishing you every success for the future

Rated 5 out of 5 stars

Equilaw staff were always helpful and…

Equilaw staff were always helpful and kept me in the picture regarding progress of my equity release progress.

27 April 2026
Equilaw logo

Reply from Equilaw

At Equilaw, we pride ourselves on communication so we're pleased to read your experience. Thanks for taking the time to share your feedback with us.
Best wishes
Team Equilaw

Rated 5 out of 5 stars

Friendly service

Friendly service. Ellie Davis was dealing with our case and come back to me when I had any questions

1 May 2026
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Reply from Equilaw

We're so pleased to read we have another satisfied client on our hands!
If we can be of any future service then please do let us know,
All the best from the whole team at Equilaw.

Rated 5 out of 5 stars

Efficiency and v helpful

Efficiency and v helpful and Lily Heiron is a gem and a big asset to Equilaw
Thank you Lily
Rgds
Michael & Damian

1 May 2026
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Reply from Equilaw

Great news! Thank you for your kind comments, in particular for Lily - we couldn't agree more!
Wishing you all the best for the future from the whole team at Equilaw.

Rated 5 out of 5 stars

They are very informative

They are very informative and easy to deal with

1 May 2026
Equilaw logo

Reply from Equilaw

We're so pleased to read your comments and see we were able to meet expectations here.
If we can be of any future service then please do let us know, otherwise best wishes for the future!
Kind regards,
Team Equilaw

Rated 5 out of 5 stars

Leah and Natascha were very pleasant…

Leah and Natascha were very pleasant and professional. They guided us through the process to a successful conclusion without any drama. Many thanks

30 April 2026
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Reply from Equilaw

Thanks for your kind review and 5 stars! We'll be sure to pass your feedback on to the team.
All the best,
Equilaw Solicitors

Rated 5 out of 5 stars

Leah Wright and her team …

Leah Wright and her team were very helpful and professional and kept me informed throughout the process of my equity release.

28 April 2026
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Reply from Equilaw

Great news! Thanks for your lovely review and comments. We're pleased to have been a part of your application, so thank you for choosing and trusting Equilaw!

Rated 5 out of 5 stars

Lily Hieron was our case manager and…

Lily Hieron was our case manager and she handled everything for us and kept us informed. Very efficient.

30 April 2026
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Reply from Equilaw

We're so thrilled to read your comments for Lily and we'll be sure to pass these on. Thank you for taking the time to share your experience with us and we wish you all the best for the future.

Rated 5 out of 5 stars

Helpful and professional

Equilaw were very helpful and professional all through the process. Maisie Hughes was my point of contact and was always available and patient with my questions!!

24 April 2026
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Reply from Equilaw

Thanks so much for your kind comments and 5 stars! We're thrilled to have been a part of your experience so thank you for choosing, and trusting, Equilaw.

Rated 5 out of 5 stars

Exceptional service with helpful…

Exceptional service with helpful guidance from Bethany Timms

29 April 2026
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Reply from Equilaw

Thanks so much for your lovely review for Bethany. We're pleased she was able to deliver our usual excellent service!
All the best,
Team Equilaw

Rated 5 out of 5 stars

Overseeing equity release…

Our case with equilaw was handled smoothly and efficiently. Emails were responded to promptly and easy to contact by phone. Our case was managed by Lily Heiron who is obviously very well versed in dealing with equity release, always on the ball and knew what was happening and when. Overall very happy with service, price seemed fair and was clear to us from the start.

28 April 2026
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Reply from Equilaw

Thanks so much for your review and 5 stars. We're thrilled to have been a part of your application and would welcome the opportunity to work together again. Do let us know if we can be of any further service, otherwise we wish you every success for the future.

Rated 5 out of 5 stars

Brilliant service and fast and efficient

Brilliant service and fast and efficient

29 April 2026
Equilaw logo

Reply from Equilaw

Great news! We're pleased to read we were able to complete your application so promptly.
Thank you for your review and best wishes,
The team at Equilaw Solicitors

Rated 5 out of 5 stars

Emily Yong was very kind and helpful

Emily Yong was very kind and helpful, making the whole process very straightforward.

24 April 2026
Unprompted review
Equilaw logo

Reply from Equilaw

Thanks so much for your review and kind comments, in particular for Emily. We'll be sure to pass your feedback on!
All the best,
Team Equilaw

Rated 5 out of 5 stars

Leah Wright and staff made the whole easy…

Leah Wright and staff made the whole process easy and stress free from answering the phone to keeping us up to date with everything, and we would certainly recommend Equilaw for any future projects.

28 April 2026
Equilaw logo

Reply from Equilaw

Thank you for taking the time to share your feedback with us. We love hearing directly from our clients so appreciate you taking the time to share your experience with us. If we can be of any future service then please let us know.
Kindest regards,
Equilaw Solicitors

Rated 4 out of 5 stars

Ellie Davis was very helpful

Ellie Davis was very helpful. Their fees were lower than some others and they had close contact with equity release supermarket

28 April 2026
Equilaw logo

Reply from Equilaw

Great news! Thanks for your lovely review and feedback, particularly for Ellie.
We're thrilled to have been a part of your application and if we can be of any future service then please do let us know.
All the best,
Team Equilaw

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