Equilaw Reviews 4,834

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as faultless and efficient, with many people appreciating the clear communication and accurate advice received at every stage. Reviewers are particularly impressed with the quick response times, with call-backs often made within minutes, and the smooth user experience, which made complex processes feel pain-free and stress-free. However, some customers also noted that there were occasional delays caused by external management companies. A few other people also felt that they would have liked a more proactive approach regarding communication and updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as faultless, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and efficiency... See more

User experience

Customers report positive experiences with the user experience, often describing it as smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service we had from Equilaw was faultless. They kept in contact with us.Initially we had a visit from a member of the staff ,she was excellent, she guided us through all the forms answering all o... See more

Company replied

Rated 5 out of 5 stars

I found Equilaw very professional - everything was done efficiently and exactly on time - I was made aware of all of the issues that I needed to consider at every stage and received good and accurat... See more

Company replied

Rated 5 out of 5 stars

Right from when we applied for a Life Mortgage, Equilaw kept us up to date of the progress of our application. I would especially thank Leah who really went out of her way to get the application throu... See more

Company replied

Rated 5 out of 5 stars

Equilaw were recommended to us and I'm pleased to say that the recommendation was 'spot on'. Leah (our Case Manager) kept us informed every step of the way, calling frequently to update progress. I... See more

Company replied


Company details

  1. #5 of 63 best companies in Conveyancer
  2. #10 of 57 best companies in Lawyer
  3. #19 of 154 best companies in Legal Services
  4. #5 of 40 best companies in Property lawyer

Written by the company

Equilaw is a market leading and award winning firm of solicitors specialising in Equity Release. Recognised by financial advisers nationwide for our niche work and experience in this specialist area of law, Equilaw is acknowledged as one of the market leaders in this sector. Every case is handled by our in-house team, made up of expert lawyers and legal professionals. We offer clients in-depth guidance on the equity release product which has been recommended to them. In our experience, clients prefer to work with financial advisers who work closely with a leading solicitor in the field as it provides added confidence in the equity release process. We have always been unique, in that we are the only law firm which deals solely with legal advice and conveyancing for homeowners taking equity release. This enables us to give bespoke advice as to the details of the equity release plan and the legal obligations that attach to it. We do not tread on the toes of the adviser by recommending products or by discussing product suitability Since 2008 we have been consistently winning awards for our Equity Release service. Our most recent award was the winner of best conveyancer 2020, awarded by The Equity Release Awards. We have won best conveyancer at the Equity Release awards 11 times now.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very straightforward

Very straightforward. Emily Smith was very helpful and answered queries immediately. Fast turnaround. Communication excellent.

14 May 2026
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Reply from Equilaw

Great news! We're pleased to read Emily was able to support your application so smoothly. Thank you for choosing, and trusting, Equilaw.

Rated 5 out of 5 stars

A totally simplistic and express…

A totally simplistic and express experience

13 May 2026
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Reply from Equilaw

Great news! We're pleased to read we were able to complete your application so swiftly.
Thanks again
Equilaw Solicitors

Rated 5 out of 5 stars

Excellent

Excellent, easy to deal with, Maisie Hughes was fantastic!

14 May 2026
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Reply from Equilaw

Great news! Thanks so much for your review.
Equilaw

Rated 5 out of 5 stars

I had no experience of Equity Release…

I had no experience of Equity Release before, so I found the help and advice from Equilaw very useful. They made the transaction very clear and their agent Marli Allen kept me informed all along the way. She was a great help in understanding things. I would highly reccomend Equilaw and Marli Allen to anyone looking for a professional service.

14 May 2026
Unprompted review
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Reply from Equilaw

Thank you ever so much for your lovely review and feedback, in particular for Marli.
We wish you every success and happiness for the future from all of us here at Equilaw Solicitors.

Rated 5 out of 5 stars

Everything was clearly explained and it…

Everything was clearly explained and it was important to be able to speak to Maisie Hughes over the telephone.
She was very professional and had a welcoming telephone manner

12 May 2026
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Reply from Equilaw

Thanks so much for your lovely feedback and review. We love hearing directly from our clients and appreciate your support and kind comments.

Rated 5 out of 5 stars

Friendly helpful staff always available…

Friendly helpful staff always available to help and guide us through a complicated process with a minimum of fuss.

13 May 2026
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Reply from Equilaw

We're so pleased to read your review and thank you for taking the time to share your feedback with us
Best wishes,
Team Equilaw

Rated 5 out of 5 stars

Would recommend Equilaw

We chose Equilaw solicitors to deal with our equity release and was assigned with Harry Lamb who dealt with our application, and can honestly say it was dealt with quickly, professionally and found Harry helpful and happy to help with any questions or queries that were raised and sorted with a minimum amount of time - would also like to thank Harry's colleague - Leah Colley who was always helpful and friendly whenever we spoke on the phone. Thanks again.

13 May 2026
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Reply from Equilaw

Thanks so much for your lovely feedback and comments for Leah and Harry. We're so pleased to have been a part of your application so thank you for choosing, and trusting, Equilaw.

Rated 4 out of 5 stars

Equilaw make life sinple…

Equilaw made the whole process simple and our case manager, Bethany Timms kept us updated through to the eventual conclusion.

She was very responsive to any and all questions we had and managed our expectations professionally throughout.

I would 100% recommend Equilaw and specifically Bethany.

13 May 2026
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Reply from Equilaw

Thank you for your lovely feedback and review , in particular for Bethany. We'll be sure to pass your comments on to her and if there's any future service we can assist with then please do get in touch!

Rated 5 out of 5 stars

I have been extremely impressed by the…

I have been extremely impressed by the level of service that I have recently received from Equilaw and especially Lily Hieron. Not only is she very professional but also very friendly. I have been kept fully informed of each step in the process. Information has been very clear and the whole process has proceeded swiftly and efficiently. I would highly recommend.

13 May 2026
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Reply from Equilaw

Thanks ever so much for your lovely comments and feedback for Lily. We're pleased to read she was able to deliver our usual excellent service standard, and thank you for taking the time to share your experience with us.
Best wishes,
Lily and the Equilaw team

Rated 5 out of 5 stars

Excellent

Excellent, professional and efficient service. Maisie Hughes made the process as easy as possible at every step of the way.

12 May 2026
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Reply from Equilaw

Great news! Thanks for your feedback for Maisie and the team.
Kindest regards from all of us here at Equilaw Solicitors.

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I recently completed an equity release through Key Finance, who recommended Equity Law to handle the legal side of the process. I was assigned Isla Eddy as my case manager, and she was fantastic throughout. Isla kept me fully updated at every stage, everything ran smoothly, and the equity was released within the month.

A really professional and stress‑free experience — highly recommended.

8 May 2026
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Reply from Equilaw

We're thrilled to read your comments - at Equilaw, we pride ourselves on our client journey and so we're thrilled to read your feedback.
Wishing you all the very best from the team at Equilaw.

Rated 5 out of 5 stars

Quick service

Quick service, approachable and friendly staff. Kept to a timetable.

12 May 2026
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Reply from Equilaw

Great to read we were able to deliver our usual excellent service and we have another satisfied client on our hands!
We would welcome the opportunity to work together again so do let us know if we can be of any future service.
Equilaw Solicitors

Rated 5 out of 5 stars

Lifetime mortgage completion.

Lifetime mortgage process completed quickly, efficiently and with the minimum of fuss by Ellie Davis and her team.

8 May 2026
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Reply from Equilaw

Thanks so much for your lovely comments and 5 stars!

Rated 5 out of 5 stars

My business with Equilaw

My business with Equilaw was so efficient, personable. Especially Olivia, Poppy and all the staff that I spoke to. Couldn’t believe that any legal procedure could be made to seem easy.

12 May 2026
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Reply from Equilaw

We're so pleased to read we were able to complete your application so swiftly thanks to Olivia, Poppy and the team.
We will certainly pass your comments on to them and wish you every success and happiness for the future.

Rated 5 out of 5 stars

I’m pleased with the service provided…

I’m pleased with the service provided from Equilaw to secure my lifetime mortgage. Thank you Olivia Bond .

1 May 2026
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Reply from Equilaw

Thank you ever so much for taking the time to share your comments and feedback with us - we'll be sure to pass on to Olivia as well.
Thanks again,
Best wishes
Equilaw Solicitors

Rated 5 out of 5 stars

Kieren Curiale absolute legend

Kieren Curiale was absolutely wonderful. Such patience and care shown at all stages . My case was quite a complex one - yet kindness and perseverance was shown at all times. I cannot thank Kieren enough. I have the highest regard for all that the Equilaw team have achieved. Thoroughly recommend them.

11 May 2026
Unprompted review
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Reply from Equilaw

Wow! We're so pleased to read your comments and feedback. Thank you for taking the time to share your feedback and we're pleased Kieren was able to get you over the line and deliver our usual excellent service.
Thanks again and if you need anything else then please do get in touch
Team Equilaw

Rated 5 out of 5 stars
Equilaw logo

Reply from Equilaw

Great news! Thanks for your lovely review and feedback! We wish you every success for the future from all of us at Equilaw Solicitors.

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